Hiring%20

1
Hiring RetentionThe Eclipse Experience

• Tina Rulo
• May 19, 2005

2
Finding the Right People

• Even with the most exciting business proposition
  its difficult to find the right people for a
  start up.
• The hiring process takes longer than in more
  established companies
• Determining the right talent mix for a start-up
  can be difficult
• Cost of Recruiting not insignificant

3
Finding the Right People

• Locating the best candidates
• Addressing the issues beyond the job specs
• Education
• Relocation
• Trailing spouse employment
• Adjusting to new location

4
How We Address These IssuesThe Hiring Process

• Recruit candidates from the very first contact
• Extensive phone screens are critical to our
  hiring strategy
• We changed our approach from recruiting the
  candidate to recruiting the entire family unit
• Most interviews take place on a Friday so the
  candidate and spouse have the weekend to live
  The Albuquerque Experience

5
How We Address These IssuesThe Hiring Process

• The on-site interview team consists of a minimum
  of 5 people to a maximum of 7 from cross
  functional teams
• Significant amount of time spent discussing
  company culture and benefits vs. previous work
  experiences
• If we decide to hire the candidate the family
  receives A Taste of Albuquerque basket a few
  days after they return home.
• Offers of employment are made ASAP sometimes
  before the candidate leaves the building/town

6
How We Address These IssuesEducation

• Our most difficult recruiting issue
• Information and partnerships with public
  private schools
• Explain the advantages of UNM scholarship program
• Use local realtors to assess candidate/family
  educational requirements
• Participate in local educational forums and
  activities

7
How We Address These IssuesRelocation

• Dedicated internal relocation specialist
• Relocation administration outsourced to third
  party relocation firm
• Relocation package that rivals any established
  company
• 5 Day House Hunting Trip
• Marketing Assistance Program
• Home Sale
• Transportation of Household Goods
• Home Purchase
• Temporary Living
• Relocation Bonus
• Tax Protection

8
How We Address These IssuesTrailing Spouse
Employment

• We partner with various contract agencies to
  assist with spousal employment
• Occasionally we hire the spouse too but there are
  potential serious downsides with this approach
• Spousal coaching resume writing interview
  skills etc.

9
How We Address These IssuesAdjusting to the New
Location

• Established Spousal Network
• Group of spouses who have relocated to
  Albuquerque each with a different demographic
• We match spouses with someone in the network with
  a similar background so they can talk openly
  about relocation concerns.
• New Hire Orientation
• Spouses are invited to attend
• Building tours so both new employee and spouse
  get a feel for the work environment
• Orientation is generally half a day followed by
  lunch with the hiring manger and team

10
How We Address These IssuesPost Employment

• Family and employee activities through the year
• Flying Club (Sandia Flyers)
• Summer Picnic
• Holiday Party
• Milestone Celebrations
• Communication Sessions
• Lunchtime Cookouts
• Service Awards
• Employee Recognition
• Department Social Events

11
Results2004

• Accept to Offer Rate (279 hires) 94
• 149 direct employees
• 130 temporary employees
• New Hires Relocated 55
• Undesired Turnover Rate lt 1 per month
• 7.4 annualized

12
Results2005

• Accept to Offer Rate (122 offers a/o 4/30) 97
• 55 direct employees
• 67 temporary employees
• New Hires Relocated 53
• 2005 Undesired Turnover Rate 5.3