West Midlands Intergenerational Network Presentation

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West Midlands - Intergenerational Network
Presentation

• Felicity Towns Resident Involvement
  Co-ordinator, Older Peoples Services, Midland
  Heart

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Who is Midland Heart?

• Midland Heart is one of the top ten housing and
  regeneration groups in the country and the
  largest based in the Midlands.
• Every year we invest more than 100 million in
  improving homes, building new ones and making
  neighbourhoods more desirable and sought after
  places to live.

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Passionate About Communities

• We are passionate about communities and our
  vision is to create opportunity, enthuse
  residents and become one of the most efficient
  providers of affordable housing and community
  investment services.

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Community Investment

• As a promoter of community investment, Midland
  Heart recognises, for an individual and a
  community to thrive, high quality housing needs
  to be provided alongside other services that aim
  to increase their quality of life.

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Resident Involvement

• Resident Involvement is at the heart of what we
  do. By involving our customers we can shape our
  services so that we deliver what is expected of
  us.

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Key Facts

• 140 million turnover per annum
• 1,141 million housing assets
• 32,000 homes
• Accommodation in over 6,600 care and support
  settings
• 1,350 staff

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Our Services

• Rented Accommodation
• Supported Housing
• Younger Peoples Services
• Older Peoples Services
• Homeless Services
• Mental Health Learning Disabilities Services
• Homes to Buy
• Community Investment

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Older Peoples Services

• Older Peoples Services provide housing, extra
  care and support services to over 4,500 residents
  who live in specifically designed Extra Care and
  Retirement Housing.

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Retirement Housing

• We have over 100 retirement housing schemes
  across the Midlands. Our retirement housing is
  carefully designed to be comfortable and secure.
  Most of our retirement schemes provide a mix of
  one and two-bedroom apartments we also have
  sites with bungalows and maisonettes that are
  available to either rent or buy.Retirement
  Schemes have an on-site or visiting manger and a
  robust security system for peace of mind.

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Magic Moments

• Magic Moments was set up in 2004 within Older
  Peoples Services with the aim of helping our
  residents keep their independence through
  activity based events.There are a host of
  events every year which aim to meet peoples
  social, emotional, physical and intellectual
  requirements.

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T.L.C.

• Everyone needs a helping hand now and again and
  with our Home Support Service, our older
  residents can get assistance, for example with
  Housework Ironing Laundry Minor
  Repairs

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Well Being

• Our well being service is still in its early
  stages so is limited to certain schemes, however
  we are looking at providing to more of our older
  residents. Our advisors, who are registered
  nurses, helps customers improve their overall
  health and well being.
• Individual well being action plans are created
  for customers as well as offering advice to
  groups of older people at fun days.

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Extra Care Housing

• We operate 7 Extra Care housing schemes in
  Wolverhampton, Walsall and Coventry providing 24
  hour care and support services to older
  residents. This enables them to maintain their
  independence and choice within their own home
  environment whilst having the assurance of
  support available plus on site services.
• In partnership with the Extra Care Charitable
  Trust we also operate a further 17 extra care
  housing schemes including two villages.

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Older Peoples Day 2008
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Any questions?