First Progress Report of Larache eGov Project

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LOG-IN Africa Project Team leaders meeting

• First Progress Report of Larache eGov Project
• by
• Driss Kettani
• AlAkhawayn University in Ifrane,
• Morocco
• Kampala, November 17th, 18th 2006

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Context and Motivations

• In Morocco, there is an official discourse and
  engagement to promote the use of ICT to enhance
  the governance
• There is a real progress at many levels Good
  examples and several achievements
• But there is no tangible impact on citizens
  daily life Why?
• Our project is being led to investigate potential
  solutions to this important problem
• Lessons learnt and best practices of this project
  are common and applicable to many developing
  countries

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Current Situation and Challenges..

• The majority of eGov portals developed in Morocco
  are not appropriate to their users
• target only literate people (less than 50 of the
  whole pop.).
• suppose that the user has at least a good
  knowledge in manipulating and communicating with
  computers
• are unilingual (French)
• focus on technical aspects and not on the
  portals fundamental goal which should provide
  an easy, clear and quick e-service delivery.
• Concern the diasporas and businesses
• there is no e-Government systems deployed in
  local collectivities, where almost all G2C
  interactions take place
• No proximity, no contents, no localization,

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Project vision/objectives

• Learning by doing Action research
• Technology Platte form (eGov system) Proximity
  and daily life needed information and services
  Focal point Bureau of civil register..
• A diffusion model and a Roadmap to eGovernment in
  Morocco
• Impact assessment on good governance
• We assumed that our eGov system will contribute
  to
• Simplify publicize the procedures (Who does
  what and how?)
• Speed up the processing delay
• Equal processing of requests
• Better service to the citizen
• Reorganize, Reuse the Gov HR

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Project achievements

• Technology Platte form
• Proximity portal simple, bilingual, riche and
  maintainable Locally hosted/managed
• Complete automation suite for the BEC office
  (bureau détat civil) Back office et front
  office
• GUI charter for employees and citizens
• Free e-services to citizens thanks to kiosks
• e-Services (in deployment stage)
• Guidelines to technology enablers (architecture,
  connectivity, programming, tools, etc.)
• Capacity building in local collectivities
• Demystification and dissemination of ICT
  infrastructure/software in local collectivities

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Projects Favorable Conditions
1. Sustain favorable conditions for the project
Plan, Method, Results Feas. Study, Resources
3. Development and Deployment of ICT/eGov system
2. Inception
4. Systematic Assessment of Project Outcomes
Situation before Development
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Project achievements

• Elaboration of a diffusion model and a
  corresponding road map What is it?
• Stockholders roles
• Steps and scenarios
• Time
• Budget
• Technology
• Risks
• Tips
• Comparisons and references
• Sustainability
• Economic cost
• Lessons learnt and best practices
• Why?

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Project achievements

• Impacts assessment
• What is it?
• How do e-government services improve governance?
  What is the role of local e-government
  initiatives like these in the decentralization of
  governance and administration? How does this
  impact on the local administration? Does
  increased information and services lead to
  greater political empowerment? Does this
  facilitate the formation of new groups,
  associations and more generally, the betterment
  of governance?
• Formal methodology to measure this impact

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Project achievements

• Government executive training
• These trainings will help in raising the
  awareness and the interest among politicians and
  decision makers, who are key actors in the
  success of any eGovernment/ance strategy
• Will demystify ICT, enhance the skills and know
  how of Government executives and illustrate the
  business opportunity they present to them as a
  tool to enhance governance and to make a
  difference in serving citizens in their daily
  needs

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Project achievements

• Citizens sensitization and awareness
• In order to involve Moroccan citizens in the
  process of dissemination of ICT and to enhance
  the acceptability and usability indicators, we
  propose to develop a customized/localized
  Participatory Action research methodology.
• Simulate the "learning by doing approach
  Turning the people involved, i.e Moroccan
  citizens, into researchers, too
• People learn best, and more willingly apply what
  they have learned, when they do it themselves. It
  also has a social dimension - the research takes
  place in real-world situations, and aims to solve
  real problems.

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Leçons apprises à partager

• Le rôle de la collectivité locale
• Nécessité dune approche TP BU en parallèle
  feedback, évaluation, ajustement boucler les
  boucles
• Situation win to win
• Learning by doing Just do it!
• Gestion par livrables et par mesures formelles
• Échange dexpériences et apprentissage continu
• Les problèmes réels sont plutôt dordre politique
  et économique
• Contextualisation selon les besoins réels et les
  profils des citoyens
• Éviter les projets/politiques de façade
• Ne pas informatiser les problèmes

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Leçons apprises à partager

• VisionDistinguer le stratégique de
  lopérationnel Penser globalement et agir
  localement
• Technologie
• Désigner un champion et lui donner les capacités
  nécessaires
• Formation et formation continue
• Conscientisation
• Acceptabilité et utilisabilité
• Programmes scolaires
• Réformes juridiques
• Réformes administratives

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Conclusion

• Interaction/interdependence between the
  technology component and the social aspect
• Assess the impact of ICT on Governance in
  Morocco How?
• Produce an ICT dissemination model and a
  corresponding roadmap.. What is it?
• Technology appropriation
• Opportunity to use ICT to positively impact the
  political decision making process
• Create a rollout effect
• Intensify the dissemination of ICT within the
  Moroccan society in an informative way

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• http//www.aui.ma/etech

Gracias
Thanks
Grazie
Brigado
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• http//mail.alakhawayn.ma/egov

Gracias
Thanks
Grazie
Brigado