WELCOME TO FEDROOMS

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WELCOME TO FEDROOMS
AN EASIER WAY TO A BETTER STAY. Program
Overview
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What is FedRooms?
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• FedRooms is the official government-wide,
  government-sponsored lodging program, in support
  of the Presidents Management Agenda simplifying
  the lodging process for federal travelers and
  saving the government money
• FedRooms negotiates hotel rates on behalf of the
  federal government in markets where government
  travelers need to stay
• FedRooms is your hotel program.

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Who can use FedRooms?
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• FedRooms was designed for all federal employees.
  
• FedRooms is available to all federal government
  employeesmilitary and civilianon official
  travel
• When can I use the FedRooms Rate?
• Federal government employees can always use the
  FedRooms Rate when on official travel
• The FedRooms Rate can be used for federal
  travelers on leisure travel
• The FedRooms Rate can be used by federal
  travelers for small groups and meetings of up to
  25 people
• The FedRooms Rate can be used by government
  contractors and state employees on official
  travel
• Rates available at select FedRooms properties
  see advanced search at fedrooms.com.

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Why does FedRooms exist?
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• The federal government (including the Department
  of Defense) spends more than 2 billion on hotels
  every year.
• FedRooms leverages overall buying power to
  negotiate the best hotel rates on behalf of the
  federal government. The program is available for
  all federal and military employees.

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What does FedRooms offer?
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• More than 5,000 hotels in more than 1,600 cities
  around the world
• Significant increase from 636 hotels in 2004
• Flexibility to add hotels in cities that meet
  travelers needs
• Nomination link on fedrooms.com
• A renowned help desk to answer program-related
  questions

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With more than 90 hotel chains represented in the
program, FedRooms offers travelers choices
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The FedRooms rate and the government rate are
not the same.

• FedRooms rates are negotiated specifically for
  federal government travelers.
• Hotels must agree to the program terms
  conditions
• FedRooms will assist in holding hotels
  accountable
• Government rates are unmanaged, and are
  determined by each hotel
• 15 percent of government rates are over per
  diem
• May have hidden fees and cancellation policies
  that add up to a bigger bill at checkout

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The FedRooms Rate guarantee

• Rates are at or below per diem
• Travelers can cancel a reservation until 4pm on
  the day of arrival without penalty
• No hidden costs or penalties are attached to the
  Rate
• Travelers will not be charged for early check-out

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FedRooms provides financial risk aversion No
Hidden Fees
Every rate in the FedRooms program meets the
criteria outlined above, and is monitored for
compliance. Other rates are unmanaged (GOV, AAA,
etc.), offering travelers no guarantees.
4PM or later day of arrival
Until 4PM (or later) day of arrival
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The FedRooms rate versus the government rateHow
do they compare?
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How can travelers access the FedRooms Rate?

• Access to the FedRooms Rate is available through
  all booking channels
• Always book according to your agencys travel
  policy

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• 1. Look and book through www.fedrooms.com
• 97 of hotels listed have link to online booking

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Hotel search on fedrooms.com
Search for hotels by metro, city, or airport
Filter search results
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Search results on fedrooms.com
Direct access to hotel inventory with Book It
button
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Link from fedrooms.com to hotel inventory
Search for FedRooms rate availability directly
through link to property website
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• 2. Online booking tool selected by your agency
• FedRooms properties display first in search
  results
• 1. Select the FedRooms property
• 2. Choose the FedRooms rate

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Online booking tools
Step 1 Choose FedRooms property
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Online booking tools (continued)
Step 2 Choose FedRooms rate
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• 3. Hotel-direct reservations
• Call the hotel directly
• Insist on the FedRooms rate the government rate
  is not the same

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• 4. Agency-specific travel agencies
• Call your Travel agency
• Insist on the FedRooms rate the government rate
  is not the same

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What should you do if you ask for the FedRooms
rate, but dont get it?

• Verify that hotel is one of the 66 that offers
  LRA, or last room available, rates. 34 of
  FedRooms hotels offer rates that are NLRA, or
  non-last room available.
• NLRA rates give hotels the flexibility to extend
  FedRooms Rate in competitive markets
• Properties offering NLRA rates designate a
  percentage or number of standard rooms available
  at FedRooms rate
• Book lodging directly via www.fedrooms.com (when
  policy allows).
• If booking directly through a travel agency,
  online booking tool, or hotel, ask to speak to
  the supervisor/manager.
• Contact FedRooms at hotels_at_fedrooms.com so the
  FedRooms team can resolve the issue

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How can travelers get involved?
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• Always use the FedRooms Rate in order to
  strengthen the program in the future.
• Submit your comments or suggestions via the
  survey on fedrooms.com and/or the help desk.
• Invite travelers in your agency to participate in
  upcoming FedRooms 101 training sessions.
  Information is posted on fedrooms.com.
• Provide access to internal communication vehicles
  for program updates and information.
• Insist on the FedRooms Rate every time you
  travel. If you have difficulty getting the rate,
  or have feedback about your experience, contact
  our help desk.

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• FedRooms Contact Information
• Phone [phone]
• Email hotels_at_fedrooms.com
• Website www.fedrooms.com
• This is your program.
• Help us make it work for you!