Management and Technology

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Management and Technology
Shifra Haar

3 PERIOD
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3 PERIOD

• UP TO 1995
• 1995 2003
• 2003 TODAY

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What happened during 1995 in Israel and the ICBS ?
Every citizen has the right to know
Technology
Awareness
DATA
BUSINESS
change
Freedom of information bill
New top managers were appointed
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New top managers were appointed

• Centralization
• Demand Command and Control
• Professionalism
• MF

• Decentralization
• Independence
• Openness
• If it wasnt written, it wasnt done
• Trial and error
• Marketing
• PC

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CHANGES?
How could we rapidly change CBS organization
culture or work style of hundreds of
employees? How could we immediately change 150
Information Systems without chaos??
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STRATEGIC PLAN - simultaneous attack ON
ISO 9000 Change the traditional technological
approach Internet - launch internet into the
organization Becoming a learning
organization Move to a new building - new
infrastructures
Ill describe each of them shortly
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ISO 9000
22 committees were established (100 employees)
Intensive workload of one year Involvement of
all the employees Results Strong influence on
the organization (sharing information,
cooperation), BUT we didnt succeed in
implementing it. Requirements - control,
standardization and documentation
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Functionality checking of the IT division
Strategic problems Tactical problems Functiona
l problems
The IT division had to change development
direction (develop cross organizational projects,
support users, infrastructure, training )
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• Examples of strategic and functionality problems
• Users wish for independence
• No overall perspective in the organization, none
  in technology.
• Major problem in employee recruitment to the
  civil service low salaries especially in IT.
• Problems retiring inadequate tenured employees.
• No Help Desk support.
• Subject Departments dont have the ability to
  gather and define system requirements.

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Results

• Four IT divisions were established
• in the organization
• No integration between
• the above 4 divisions

COMPETITION was the positive outcome
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A dynamic web site was developed

• Around 1,500,000 visitors per month
• Around 200,000 html pages (static)
• Searchable Database with about 20,000 Time Series
  (dynamic)
• Presentations, Tables, Press releases,
  Statistical abstracts
• .

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• Changing CBS work culture
• Every employee is responsible
• for the data

INTR NET
A
INT RNET
E

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CBS MOVED TO A NEW BUILDING

• OUR MAIN GOAL WAS TO CREATE AN INTELLIGENT
  ENVIRONMENT FOR THE EMPLOYEES

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Global Goal

• Transform CBS into
• a learning organization

• Develop managers skills
• Improve employees
• computer skills
• Upgrade employees
• degree of education

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Training deployment
Establish a committee to define which software
will be taught Prepared computerized classes
Three shifts a day Each course includes several
modules Each course duration 40 hours -
certificate A specialized handbook was prepared
suitable for the CBS
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Training deployment
-cont

Training employees from within the organization
to become teachers Each subject has several
levels of training (researchers, editors,
interviewers) Accessibility to the computer -
even games
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IT point of view

• 1. Departments chose their own developing
  tools each department had the option to develop
  systems independently.
• 2. users developed systems in their own PC
• 3. We become rich in technologies, databases
  and information systems , we have to support them
  all.
• .

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2003 - new managers (prof' of economics)

• Return of Investment
• Calculation of Cost and Benefit.
• Integration - necessity to break through the
  internal barriers (via brain storming, cross
  organization projects)
• Consolidation ( divisions, project, technology)
• Due to the Statistics Ordinance, the CBS is
  allowed to receive relevant files from various
  sources - using administrative files
• Security

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IT Point of View

• Establish one IT department
• Minimize technology and information systems.
• Creation of generic systems
• Create an infrastructure to store administrative
  files
• A security shell environment must be established.
• Do we return back to centralization?

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SUMMARY
Technological development influence on
management IT strategic plans.
BUT Different top managing characteristics,
education and outlooks, had a lot of influence on
the IT architecture.