THE UNIVERSITY OF QUEENSLAND

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THE UNIVERSITY OF QUEENSLAND
Welcome to Student Administration and Academic
Administration Helen Morahan Philip Taylor 1
April 2009
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Objectives

• Complement UQ and local induction programs
• Promote understanding of our roles and functions
• Improve understanding of who to contact with an
  enquiry/issue

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Overview

• Organisational context
• Key areas, roles and contacts
• UQ framework and other resources
• Key dates
• Keeping informed

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Organisational context
Linda Bird
Academic Registrar
Maureen Bowen
Karen Wheeler
Director,
Director,
Student Administration
Academic Administration
Helen Morahan
Philip Taylor
Senior Manager,
Senior Manager,
Student Administration
Academic Administration
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Senior Managers

• Broad direction to area managers
• Business process reviews
• Risk management
• Develop initiatives
• Quality assurance

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Senior Managers (contd)

• Provide advice on UQ Rules policy
• Implement policy directives
• Committee support representation

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Student Administration
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Admissions

• Manager Mina Singh
• Administer UQs Admission Rules for undergraduate
  QTAC applications
• Manage domestic undergraduate admissions and
  domestic postgraduate enquiries
• Request info for publication
• Distribute application/offer statistics
• Advice and consultation

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Examinations

• Manager Teresa Charlton
• Provide central services and support for conduct
  of examinations across all campuses
• Manage exam timetable
• Provide consultation and advice

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Graduations

• Acting Graduations Officer Mark Campbell
• Manage administrative aspects of graduations
• Manage process for Faculty and School staff to
  confirm eligibility to graduate
• Manage staff access to Graduation System
• Provide staff training

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SI-net Functional Group

• Manager Andrew Jell
• Provide user support/training
• Implement additional system functionality
• Maintain existing functionality
• Schedule and run processes e.g. QTAC upload, mass
  term activation
• Configure system data, e.g. security

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Student Centre

• Manager Kenneth Aberdeen
• One stop shop all student enquiries
• Face to face and phone contact
• Student payments (max 50 cash)
• Produce academic records
• Issue ID cards Gatton and Ipswich
• Coordinate Orientation Week

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Student Fees

• Manager Narelle Larney
• Administer HECS-HELP and FEE-Help schemes
• Provide specialist advice about fees
• Provide fee information for publications
  systems
• Manage fee enquiries
• Process student fee remission and refunds
• Manage student fee payment variations
• Produce manual student fees invoices as required

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Academic Administration
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Academic Facilities

• Manager Anthony Zgrajewski
• Timetabling/room bookings
• Refurbishment central teaching spaces
• UQ CENTRA
• Teaching Learning Space Committee
• Secretary Discipline Board
• BWC room bookings

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Program Information

• Coordinator Peter Brady
• Program approval
• Handbooks (print and web versions)
• Yearbook
• UQ Prospectuses
• Australian Graduate Survey

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Records and Archives Management Services

• Manager Ann Robinson
• Recordkeeping advice across UQ
• Archives
• Student files, Staff files
• Administrative files (Finance, Legal, Committees)
• Disposal of records (Legislative compliance)
• HUPP

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Secretariat Services

• Coordinator Rebecca (Bec) MacBean
• Secretarial support for Academic Board and Senate
  Committees
• Teaching Awards
• School Centre reviews
• Elections Senate, Academic Board, others
• Copying and Office Services

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Points of contact

• General enquiries
• Escalating issues
• Faculty contacts
• Delegation statements

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UQ Framework - Rules

• General Award Rules
• Admission Rules
• Enrolment and Academic Progression Rules
• Fee Rules
• Statute 4

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UQ Framework - Policy

• Handbook of University Policies and Procedures
  (HUPP)
• www.uq.edu.au/hupp
• Section1, University Organisation and Governance
• (including 1.60.2 Privacy Management Policy)
• Section 3, Teaching and Learning
• Section 4, Research and Postgraduate Studies

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Other Resources

• Programs and Courses website
• mySI-net
• www.sinet.uq.edu.au
• myAdvisor authoritative source
• www.uq.edu.au/myadvisor/
• MIS Reportal

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SASD Web site

• SASD Web site
• http//www.uq.edu.au/sasd
• Seminars
• SASD Newsletter
• Business Process Calendar

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Key Dates

• Business process calendar
• Business cycles
• Deadlines (some legislative)
• Planning

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Keeping informed

• Student Administration Managers Committee (SAMC)
• Electronic newsletters
• SASD bulletin (email h.macintosh_at_uq.edu.au to
  subscribe)
• SASD seminar series
• www.uq.edu.au/sasd/index.html
• Debriefs
• Academic Board and Senate websites
• Other networks

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Top 5 Hints

• Check the framework statutes, rules, policies,
  internal procedures
• Central records
• Communication channels
• Network
• Provide feedback