Carrier-class Ethernet Redefining Wide Area Services

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Founding Vision and Goals League for Innovation
in the Community College Conference on
Information Technology October 19, 2008
This material is funded in part by the National
Science Foundation Grant DUE 0802284
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City College of San Francisco
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One of Worlds Largest Colleges

• gt 106,000 Students Annually (gt3x UCB, gt5x
  Stanford, gt3.5x UCSF, gt3.5x SFSU)
• gt 50 Academic Programs and gt 100 Occupational
  Disciplines
• gt 4,700 Courses Offered
• gt 10 Major Neighborhood Campuses
• gt 150 Other Instructional Sites Citywide
• 710 Full-time 1,126 Part-time Faculty
• 95 with Masters Degrees
• Almost 250 Ph.D.s
• 46 Administrators 882 Classified Employees
• 2-Year Public College
• Accredited by the Western Association of Schools
  Colleges (WASC)
• Associate of Arts (AA) Associate of Science
  (AS) Degrees

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• 2002 Computer Information Systems (CIS) split
  into two separate departments
• Computer Science Programming
• Computer Networking IT (CNIT)
• Little institutional support for new department
• Started looking for grant support to accomplish
  goals of this new department

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Information Technology Services (ITS)
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ITS Upgrades

• Fiber MAN
• VoIP Telephony
• Internet Internet 2 via CENIC
• Internal Traffic on LANs MAN
• External Voice Traffic via SIP Trunks

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Challenge

• How to best leverage internal network and IT
  improvements and industry advancements for the
  academic benefit of students and community?

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• Institute for Convergence of Optical Network
  Systems (ICONS)
• ATE Project
• 750,000 over 3 years
• Convergence Technician Training
• Dr. Pierre Thiry, Principle Investigator
• Carmen Lamha, Chair CNIT Department
  Co-Principle Investigator
• Tim Ryan, Network Manager Co-Principle
  Investigator

CNIT Chair Carmen Lamha with San Francisco Mayor
Gavin Newsom At Press Event Announcing ICONS
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ICONS GOALS

• Modernize CNIT Department
• Develop New Courses Certificates
• Develop AS Degree
• Expand Articulation Transfer Opportunities
• Expand Marketing Efforts
• Better Serve Under-Represented Populations
• Develop Utilize Technology Infrastructure
• Provide Staff Development Seminars Workshops

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Advisory Panel

• CCSF
• Educational Institutions
• Service Providers
• Equipment Manufacturers
• Private Enterprises
• Standards Bodies
• Government
• Community Non-Profits

SFUSD
T S I The Saflund Institute
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Information Communications Technology (ICT) Web
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CCSF Collaborations

• Articulation Transfer
• Computer Science
• Bio-Link ATE Center
• ITS Department
• Math Science
• Student Counseling
• Administration
• Career Planning/Placement

CNIT Students Engaged in 1m Switch Replacement
Project at CCSF
CNIT Students Experience Real-World ITS Metro
Optical Network
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Information Communications Technology (ICT) Web
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Government Collaborations

• Project Funding
• Ties to Other Projects
• Affiliation w ATE Centers
• Event Participation
• Structured Governance
• Enhanced Prestige

• Community College Funding
• Other Resources

Metro Area Network Partners, Digital Divide
Issues, TechConnect Project Support, Ties to
Other Community Groups, Advisory Panel
Contributions
Data Assistance on ICT Technician Demand,
Salaries, Contract Rates, Employment Benefits,
Job Availability, Job Placement
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Information Communications Technology (ICT) Web
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RD Organizations

• People organizations advancing technology
• IEEE IEEE ComSoc
• Metro Ethernet Forum
• Other Standards Bodies
• Academic Research
• Industry Research (Silicon Valley)
• CENIC (Advanced Networks)

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Practical Dissemination of Technology
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Information Communications Technology (ICT) Web
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Industry Collaborations

• Advisory Panel Participation
• Input on Curriculum
• Insight Into Technology Trends
• Information on Jobs
• Internship Opportunities
• Mentoring Relationships
• Service Learning
• Job Placement
• Student Site Visits
• Help Expanding Relationships
• Equipment Courseware Contributions
• Event Speakers

CCSF 1st Member Juniper Networks Academic
Alliance in North America!
CNIT Becomes Microsoft Academy!
Cisco Academy Expansions!
CNIT Becomes Pearson VUE Authorized Center (PVAC)
For Testing
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Information Communications Technology (ICT) Web
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Collaborations with Enterprises

• CalWomenTech NSF Grant
• Institute for Women in Trades, Technology
  Science (IWITTS - www.iwitts.com)
• Carmen Lamha, Co-PI
• Increase of women in Science and Technology
  education
• Develop new gender equity technology i.e.
  curriculum taking into account female interests
  and learning styles
• Develop best practices for recruitment and
  retention of women
• Institutionalize gender equity strategies beyond
  life of Project
• State/National Dissemination Gender Equity
  Lending Library

Help guide program success, curriculum
development and workforce development, Develop
internship relationships, Job Placement
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Information Communications Technology (ICT) Web
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Community Collaborations

• Demonstrate Value in Voter Bond Expenditures
• Summer 2006 2007 Convergence Workshops
• Provide Community Exposure to Advanced
  Technologies
• Establish IEEE Student Chapter at CCSF
• SeaKay relationship where CNIT students assisted
  in Neighborhood Network Centers to Benefit
  Digital Divide Public Service Goals
• Alice Griffith Community Center WiFi Installation
• Students Supported 3 Neighborhood Network Centers

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Information Communications Technology (ICT) Web
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Collaborations with Education

• Expand outreach to High Schools
• School to Career via HS IT Academies.
• Promote access to education in ICT
• CNIT 131 (Internet HTML Basics)

• National ATE-Center since 1998
• 7 Regional partners nationwide
• Assist ICONS by sharing
• best practices, experiences resources
• Role in SF Biotech Industries

• NSF ATE Center
• Large Network of ICT Colleges
• ICONS Hosted NCTT Winter 2007 Conference at CCSF

• Develop transfer relationships for CNIT students
  to get BS degrees

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Curriculum Accomplishments

• Goal was to create an AS degree, 1 new
  certificate and 6 new courses. It delivered
• A Computer Networking and Information Technology
  AS Degree
• A new certificate in Digital Home Technology
  Integration (DHTI)
• A new certificate in Convergence Technology
• A new Fiber Optic Technology course
• A new Introduction to Network Convergence course
• A new Digital Home Technology Integration (DHTI)
  course
• A new Ethical Hacking and Network Defense course
• A new Advanced Ethical Hacking course
• A new Fundamental of Voice over IP (VoIP) course
• A new Operating Juniper Networks Routers in the
  Enterprise course
• A new Advanced Juniper Networks Routers in the
  Enterprise course
• An AS degree, 2 new certificates and 8 new
  courses exceeded the expectations of the grant.

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Additional Accomplishments

• Developed website to share project progress and
  outcomes
• Became a National Center for Telecommunications
  Technology (NCTT) Regional Partner and acquired
  and disseminated much of its curriculum,
  courses and best practices
• CNIT increased enrollment 25
• Developed an exceptional, collaborative advisory
  panel
• Became 1st Juniper Networks Academic Alliance
  Member in North America and disseminated that
  relationship nationally through NCTT
• Hosted NCTT Winter 2007 Conference for 100
  technical educators and industry representatives
  from around the country
• Contributed to NCTTs other summer and winter
  workshops
• Participated as exhibitor/presenter at IEEE
  Communications Society Globecom 2006 as one of
  only community college participants ever
• Conducted high school training and informational
  events

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Additional Accomplishments

• Formed CCSF IEEE student chapter
• Developed Collaborative International
  Relationships (France, Brazil)
• Conducted Summer Convergence Workshops to expose
  students, faculty and community to developing
  technologies
• Presented success with Ethical Hacking and
  Network Defense at the 2007 Las
  Vegas DEFCON conference
• Collaborated to develop next generation of CCNA
  and CCNP training, now delivered via CCSF Cisco
  Regional Networking Academy
• Became mentee of the Convergence Technology
  Center (CTC)
• Collaborated with the Institute for Women in
  Trades, Technology and Science (IWITTS) in its
  NSF-funded CalWomenTech program as initial pilot
  school to develop and disseminate best practices
  for recruiting, retaining and serving women
  in technical education

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Additional Accomplishments

• Facilitated service learning for student support
  Network Neighborhood Centers in distressed
  Bayview and Hunters Point developments
• Published a cover story in Communications News
  http//www.comnews.com/stories/articles/0207/0207c
  overstory.htm
• Completed a comprehensive study and revision of
  CNIT curriculum in collaboration with the
  ICONS Advisory Panel
• Assisted CNIT Department in becoming a Microsoft
  IT Academy
• Secured two new CNIT faculty positions
• Arranged student field trips to data center and
  service provider operations at 365 Main, 200 Paul
  and IP Networks
• Helped CNIT become Pearson VUE Authorized Center
  for Testing, so students can
  affordably conveniently
  take industry certification tests

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Key Findings

• Computer, Networking and Information Technologies
  have, to at least some extent, evolved separately
  and involved separate staff, departments,
  organizations.
• Those previously separate areas are converging
  rapidly.
• Previously separate telecommunications,
  networking and computer support organizations and
  departments are merging.
• This trend is frequently referred to as
  Convergence in
  the U.S.
• Globally, the recognized term for Convergence is
  Information and Communications
  Technology (ICT).
• ICT includes computer hardware and software,
  networking systems, wired and wireless
  telecommunications, the Internet, technical
  project management, information (library)
  sciences, programming and management, maintenance
  and operations for all of the above.

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Key Findings(cont.)

• Information and Communications Technologies are
  evolving rapidly.
• It is hard for organizations, individuals and
  educational institutions to keep up with the
  changes and realize their benefits.

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Key Findings(cont.)

• We all increasingly depend on ICT for
  productivity and connectivity directly and
  indirectly.
• Because of that, improvements to deployed
  technology, communications infrastructure, and
  peoples ability to productively use them are
  issues of tremendous strategic importance, to
• Local, State and National Economies
• Individuals Seeking Career Advancement
• Organizations in Accomplishing Their Missions

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Key Findings(cont.)

• At 20/unit, California Community Colleges are
  the most cost-effective way of pushing ICT
  knowledge and skills out into our communities.
• Investments in Community College ICT Education
  have tremendous impact.

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Key Findings(cont.)

• Community College ICT program (whatever theyre
  called) students have very diverse backgrounds
  and goals
• High school students seeking college credit
• High school graduates and non-graduates seeking
  technical skills that lead quickly to paying jobs
• High school graduates seeking AS degrees and
  academic and industry certifications
• High school graduates seeking an affordable
  pathway to 4-year degrees at colleges and
  universities
• Working professionals seeking knowledge skill
  updates
• People wanting to learn ICT for advancement in
  other fields

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Key Findings(cont.)

• ICT educational programs have largely been
  developed at each educational institution from
  scratch, with tremendous duplication of effort
  and with important differences between them in
• Nomenclature (use of terms and titles of
  programs, courses and degrees)
• Course Content
• Packaging of Certifications and Degrees
• Quality
• Industry Relationships
• Focus
• Division into Various Departments
• Success in Serving Various Population Needs and
  Desires
• Articulation and Transfer Successes

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Key Findings(cont.)

• Partially as a result of that, there is a lot of
  confusion in the market-place about ICT
• Nomenclature
• use of terms and titles of programs, courses and
  degrees
• Educational Pathways
• Career Pathways
• Technologies
• Program Graduate Knowledge, Skills Competencies
• Credential Value

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Key Findings(cont.)

• Industry wants to work with education to improve
  technical education in California.
• But they can not or will not engage with 100
  community colleges, plus 4-year colleges and
  universities, plus private educational
  institutions individually.
• It is too costly and inefficient.

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Key Findings(cont.)

• Employers consistently report problems with
  adequate employability or soft skills.
• Communication skills
• Social skills
• Motivation and drive
• Problem identification and solving skills
• Responsibility for continued learning growth
• Conscientiousness pride in work
• Entitlement willingness to work hard

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Key Findings(cont.)

• America retains a myopic false impression it
  still leads the world in ICT industry and
  infrastructure.
• In fact, the U.S. has been overtaken by many
  countries and educational institutions abroad.
• The US has fallen from 1st to 15th in broadband
  penetration in the past few years, and it is
  still falling fast. Between 2005 and 2006, the
  U.S. fell to 7th in the World Economic Forum
  Global Information Technology Report Network
  Readiness Index.
• Increasingly, the best knowledge, experience and
  practices in ICT are found abroad, and we need to
  better understand them and learn from them.

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Key Findings(cont.)

• California, San Francisco, Silicon Valley, and
  the Bay Area have tremendous positive name
  recognition globally on ICT.
• The world expects California, San Francisco,
  Silicon Valley and the Bay Area to
  show leadership in ICT
• And ICT Education.

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Key Findings(cont.)

• Amazingly, and embarrassingly, there are
  currently no really significantly funded efforts
  in Northern California to develop leadership and
  coordinate and facilitate activities to improve
  ICT education in the region.

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• Launched with National Science Foundation Grant
• Advanced Technological Education (ATE) Program
• 3 Million over 4 Years
• Hosted by City College of San Francisco
• Funded 9/08

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What is ICT?

• An umbrella term, widely used in the rest of the
  world and the United Nations, to encompass all
  rapidly converging
• computer,
• software,
• networking,
• telecommunications,
• Internet,
• programming and
• information systems technologies.

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Why is ICT Important?

• Directly and/or indirectly,
• in the information and knowledge
• economies of the 21st century, we all
• increasingly depend on
• information and communications
• technologies and the
• increased connectivity and
• productivity they enable.

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MPICTs Mission

• MPICTs mission is to coordinate, promote and
  improve the quality of ICT education, with an
  emphasis on 2-year colleges, in a region
  consisting of
• Northern California,
• Northern Nevada,
• Southern Oregon,
• Hawaii and
• the Pacific Territories.

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MPICTs Goals

1. Develop partnerships among higher education
   institutions to increase and improve the regions
   ICT education capacity.
2. Deepen and expand collaboration with industry to
   create an ICT workforce that fully meets the
   regions economic needs.
3. Identify, implement and disseminate ICT education
   best practices in the region, working towards a
   standardization of ICT competencies, skills and
   education approaches.
4. Develop fully articulated ICT education pathways
   and work to implement it throughout the region.
5. Expand and diversify the regions ICT workforce.
6. Enhance linkages to global ICT educators and
   employers.

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MPICTs CCSF Team
James Jones Executive Director Co-PI (415)
867-6616 jjones_at_mpict.org
Pierre Thiry Principal Investigator CNIT
Faculty [phone] pthiry_at_mpict.org
Tim Ryan ITS Network Manager Co-PI (415)
452-5352 tryan_at_mpict.org
Carmen Lamha CNIT Department Chair Co-PI (415)
239-3396 clamha_at_mpict.org
Constance Conner CS Department Chair
Co-PI [phone] cconner_at_mpict.org
50 Phelan Avenue, CCSF Science Hall 107, Box
S107, San Francisco, CA 94112 Tel (415)
239-3600 Internet www.mpict.org Email
info_at_mpict.org
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MPICTs Regional Partners
www.foothill.edu Rick Graziani graziani_at_foothill.e
du High School Outreach Recruitment
www.ohlone.cc.ca.us Richard L. Grotegut rgrotegut_at_
ohlone.edu Harmonization High School Outreach
www.santarosa.edu Mike McKeever mmckeever_at_santaros
a.edu Collaborative Technologies
www.foothill.edu Mike Murphy MurphyMike_at_foothill.e
du Articulation Transfer
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Population Served

• gt 50 CCs in Norcal Alone
• 4-year Colleges Universities
• High Schools
• Schools out of Region via Other NSF Centers

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Mid-Pacific Information and Communications
Technology Center (M-PICT) Expanded Service Area
NSF Peer Reviewer Why isnt this being
done by the State of California or the California
Community College System? gt 25 CCs in rest of
region
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MPICT Organization

• Director
• PIs/Co-PIs
• Regional Partners
• Regional Associates
• NVC
• RLC
• Advisory Panel

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MPICT Center Educational Institution Engagement

• Regional Partners
• Co-lead major Center Effort
• Obtain a Sub-Award from the Grant for Support
• Assist in Other Center Efforts and Attend Center
  Events
• Regional Associates
• Assist in Center Efforts
• Participate in Center Events
• Regional Connected Colleges
• Benefit from Center Efforts and Access Center
  Work Products
• Other Regional Centers and Global Institutions
• Collaborate with Center Efforts Access Center
  Work Products

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MPICT Center Goal and Activity Prospects

• Harmonize Courses, Degrees, Terminology and
  Certifications
• Get associated institutions to work toward the
  same terminology, courses, degrees and
  certifications, so everyone is talking about and
  meaning the same things.
• This should greatly improve the value of what
  everyone is doing by eliminating or reducing
  confusion and frustration in the region.

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MPICT Center Goal and Activity Prospects

• Develop and Disseminate ICT Standards
• Develop standard nomenclature for all
  participating institutions to use in
  communications to improve regional understanding.
  
• Develop standard lists of knowledge, skills and
  competencies associated with certain terms.

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MPICT Center Goal and Activity Prospects

• Develop ICT Proficiency Standards and Testing
• Everyone needs basic ICT skills and knowledge to
  participate in the modern world, just like
  everyone needs basic mathematical and English
  language skills.
• Develop standards for basic ICT proficiency as
  graduation requirements develop deliver
  relevant courses testing.
• (This issue is potentially enormous!)

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MPICT Center Goal and Activity Prospects

• Coordinate Articulation and Transfer
• Its a big deal and a big headache for each
  community college and each 4-year college or
  institution to work out requirements and
  skills/knowledge mapping to determine credits,
  gaps and requirements for transfer from the
  community college to another institution.
• By working toward harmonization, dedicating some
  resources across the region and coordinating
  activity all could benefit from improved
  articulation and transfer.

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MPICT Center Goal and Activity Prospects

• Improve High School Counselor Communications
• Career and educational pathways, terminology,
  degrees, certificates, transfer opportunities at
  the large number of different community colleges
  in the region are very confusing and difficult
  for high school advisors and counselors to
  master, so they provide good advice to high
  school students.
• Work on coordinated messaging and communications
  tools to improve that.

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MPICT Center Goal and Activity Prospects

• Develop and Disseminate Strategies for Better
  Serving Underserved Populations
• Every institution in the region is grappling with
  these issues. Lets not duplicate efforts
  unnecessarily.
• Work together to apply knowledge and strategies.

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MPICT Center Goal and Activity Prospects

• Develop Regional Meeting Technology Showcase
  Facilities
• At the center of the region, as a transportation
  hub and attractive destination known to all, set
  up the Center with dedicated offices and meeting
  facilities to bring people together to work on
  these issues.
• Develop state-of-the-art facilities to
  demonstrate and provide opportunities to gain
  experience with ICT technologies showcased by
  industry.

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MPICT Center Goal and Activity Prospects

• Model Successful Partnerships Cooperation
  Between Institution IT Departments and ICT
  Academic Departments
• A big factor in ICONS success has been
  coordination and engagement between the college
  ITS department and its infrastructure with the
  academic department teaching ICT.
• Work on developing similar success stories at
  associated institutions.

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MPICT Center Goal and Activity Prospects

• Global Knowledge and Best Practices Acquisition
  and Dissemination
• America retains a myopic false impression that it
  still leads the world in ICT education and
  infrastructure.
• Increasingly, the best knowledge, experience and
  practices in ICT are found abroad.
• Utilizing the well-recognized names of San
  Francisco and Silicon Valley, the Center would
  work to develop relationships with organizations
  and educational institutions abroad to learn from
  them and bring that knowledge back to benefit
  organizations associated with the Center.

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MPICT Center Goal and Activity Prospects

• Recruitment and Marketing
• Work on developing collateral, messaging, PR,
  recruiting event, high school outreach and other
  efforts to improve ICT program recruitment and
  communications.
• Why should all have to develop everything from
  scratch?
• Coordinate these activities and leverage graphic
  design and other resources.

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MPICT Center Goal and Activity Prospects

• Curriculum Development and Dissemination
• Coordinate and work together to make best courses
  and course modules available to all.
• Avoid duplication of effort.
• Share within the region and across regions.

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MPICT Center Goal and Activity Prospects

• Use of Collaboration Technologies, Networks and
  Resource Sharing
• ICT educators have greater aptitude to utilize
  ICT technologies for improved instruction, labs,
  distributed or distance learning, guest lecturers
  via videoconferencing, digital content sharing,
  online courses, etc.
• Work together to come up with coordinated plans
  and efforts to maximize benefits for all. For
  example, utilize at multiple institutions
  equipment hosted at a single institution.
• Proving education technology solutions in ICT
  departments will enable and speed adoption by
  other, less-ICT-friendly educators and
  departments, benefitting all students and
  institutions in the region.

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MPICT Center Goal and Activity Prospects

• Coordinate Interaction and Input from Industry
• Leverage and develop ICONS Advisory Panel into
  something that serves all associated institutions
  in the region, rather than each department having
  to develop its own relationships and wearing the
  industry out.
• Solicit input and interaction efficiently to
  serve all.

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MPICT Center Goal and Activity Prospects

• Professional Development and Events
• Leverage greater buying power across the region
  to more cost effectively arrange training and
  education for associated institution faculty and
  staff.
• Plan and conduct larger and more successful
  events more efficiently across the region for the
  benefit of all in the region.
• Host them at the Center when desired.

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MPICT Center Goal and Activity Prospects

• Coordinate Cisco, Juniper, Microsoft and Other
  Industry ICT Training Relationships
• Work on more efficiently engaging industry
  created ICT training opportunities across the
  region.
• Remote lab sharing?

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MPICT Center Goal and Activity Prospects

• Disseminate Experiential Learning Strategies
• Problem/Case-Based Learning
• Internships
• Mentoring
• Service Learning
• Job Shadowing
• Apprenticeships
• Coordinating these activities across the region
  can lead to greater success for everyone.
• Replicate and share best practices.

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MPICT Center Goal and Activity Prospects

• Develop Regional, National and International
  Faculty and Student Exchange Opportunities
• Adding cultural dimension to ICT education.

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MPICT Center Funding and Sustainability

• Obviously, MPICT cannot do all of these things
  well at once and certainly not with only 3
  million from NSF.
• To sustain the Center, we want to pursue these
  issues and methods of supporting good work on
  them with State, industry and other possible
  funding sources.

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MPICT Center Call for Proposals for
Collaboration!

• Additional Center Funding and Resources
• Participation in Center Advisory Panel
• Development of ICT Lab Equipment Resources
• Dissemination of Technician Training Programs
  Courses
• Network Resource Sharing Interactions via
  Internet/Internet2
• Articulation and Transfer Relationships
• Presentations and Demonstrations at Center Events
• Showcasing ICT Technologies and Best Practices
• Internship, Mentoring and Service Learning
  Opportunities
• MPICT Improving Education of Tomorrows ICT
  WorkforceToday!

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Invitation and Call for Presentations

•  
•  
• National and Mid-Pacific ICT Centers
•  
• Winter 2009
• ICT Educator Conference
• San Francisco
• January 8-9, 2009
• Presentation Tracks On
• ICT Industry Educational Programs
• ICT Educator Successes
• MPICT Center Efforts
• ICT for Underserved Populations