Knowledge Management

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Appendix E

• Knowledge Management
• By
• Community of Practices (CoP)

12TH MAY 2005
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Knowledge Management
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The nature of Knowledge
1. Knowledge can only be volunteered it can not
be conscripted.
2. We can always know more than we can tell, and
we will always tell more than we can write it
down.
3. We only know what we know when we need to know
it, human knowledge is deeply contextual, it
triggered by circumstance.
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Type of Knowledge

• Explicit
• Customer list
• Patent
• Trademark
• Business plan
• Marketing research

• Tacit
• Know How
• Experience
• Personal talent
• Intuitive
• Innovative

• Documented
• Codified
• Archieved

• Not Documented
• Difficulty
• to identify

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Where Organizational Knowledge Resides
Source Survey of 400 Executives by Delphi
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Primary Means of Knowledge Transfer
Source Survey of 400 Executives by Delphi
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How to Manage Knowledge
early approaches
Knowledge is information Put the knowledge of
the organization in a database
Useless database with outdated information
Difficult to motivate people to use a database
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How to Manage Knowledge (cont.)
new approaches
Knowledge is human act The key to managing
knowledge is connecting experts
Develop communities of practices for strategic
domains Technology is used to support the works
of communities
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What is a Community of Practice?
Community of Practice (CoP) are groups of
people who share a concern, a set of problems, or
a passion about a topic and who deepen their
knowledge and expertise in this area by
interacting on an ongoing basis.
A CoP is not just a web site, a database, or a
collection of best practices. It is a group of
people who interact, learn together, build
relationships, and in the process to develop a
sense of belonging and mutual commitment
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Three Fundamental Elements of CoP
The Domain creates common ground and a sense of
common identity.
The Community creates the social fabric of
learning. A strong community fosters interactions
and relationships based on mutual respect and
trust. It encourages the willingness to share
ideas, expose ones ignorance, ask difficult
questions, and listen carefully.
The Practice is a set of frame works, ideas,
tools, information, styles, language, stories,
and documents that community members share.
Where as the domain denotes the topic the
community focuses on, the practice is the
specific knowledge the community develops,
shares, and maintains.
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Our XXX Community of Practices
Radio Planning and Optimization
Switching System
Base Station System
Transmission System
Network Management System
Value Added Servicesetc
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http// search.ttc.xxx
1.) Selection of Technology Areas
Select Equipment gt Supplier gt Model
Base Station
Ericsson
RBS2206
Photo of Expert
2). List of companys experts in this areas
3). Expert of personal data
Select
Name
Department
E-mail
Tel
Mongkol Thamwonsakul NRD
mongkol_at_xxx.co.th
01-xxx-xxxx Surachai Hirannitichai
WRD surachai_at_xxx.co.th
01-xxx-xxxx Prasert Jingpho
SRD prasert_at_xxx.co.th
01-xxx-xxxx Montakarn Ahkubutra
PLO / ROCD montakarn_at_xxx.co.th
01-xxx-xxxx Cherdpong Sirivetont
AFM cherdpong_at_xxx.co.th
01-xxx-xxxx