INTRODUCING

1

ISI and the 3Com NBX Solutions Providers Program
2
INTRODUCING

• From Desktop to Enterprise?

3
ISI, Inc. Company Profile

• Headquartered in Chicago, IL
• 100 Employees
• Office and Production Facilities
• Schaumburg, IL
• Satellite Offices throughout the U.S.
• 10,000 Installations Nationally
• Extensive Distribution Channel

4
Some ISI Customers
5
Infortel? for Windows

• The System
• Optional Modules
• Database Options
• Data Collection
• VoIP View
• Control Center

• Alarms
• Flexible Costing
• User-Friendly Database Management
• Reporting Made Easy
• System and Report Security
• Installation

6
The System

• Windows 2000 compatible
• Multi-site polling
• Multiple collection methods
• Five-level password protection
• Scalability to handle 100 extensions, up to 40,000

7
Optional Modules

• Lodging
• Professional Services
• Web Reporting

8
Databases

• Infortel for Windows Enterprise uses Microsoft
  SQL 7 or SQL Server 2000

9
Data Collection

• Supports all traditional PBX systems
• IP Telephony
• 3Com NBX
• Support for Multi-vendor Systems

10
Control Center

• Provides a graphical display of calls
• Monitor employee productivity
• Track attendant calls
• Analyze telecom traffic
• Access system functions

11
Alarms

• User-definable, Call-based Alarms
• Business vs. off-hour alarms
• Short or long-duration call alarms
• Individual extension alarms
• Call Type alarms
• Real-time Fraud Alert
• Lack of CDR Alarms
• Disk Space Alarms

12
Alarm Delivery Options

• Numeric Pager
• Alphanumeric Pager
• E-mail
• Printer
• A combination of the above options
• All alarms are also shown in the Control Center

13
Flexible Costing

• V H rate table pricing - supports more than 100
  tariffs
• Supports multiple billing methods
• Flexible call costing

14
Flexible Costing

• Equipment Charges and Credits
• Variable Tax Calculations
• Special Call Costing

15
Infortel for Windows Traffic Analysis

• Detail and Summary Reports on any Gateway or
  Trunk
• Traffic Modeling Tool
• Uses Erlang B Analysis to determine the of
  circuits required on any gateway or trunk to
  achieve desired grade of service
• Allows what-if modeling to plan for future
  expansion

16
Reporting Made Easy

• Many standard reports such as
• Extension Reports
• User Reports
• Trunk Reports
• Analytical Reports
• Organizational Reports
• Reports support mid-month transfer

17
Reporting Made Easy

• Supports multiple output methods
• Printers
• E-mail
• E-mail merge for Organizational Reports
• Export to file
• Crystal Report Format
• RTF
• Excel
• Text
• HTML

18
System Report Security

• Access Levels
• Admin allows full access to all parts of the
  system
• Manager has access to the Directory Database
  and Reports limited by their Security Level
• Reporter can run reports with the content
  limited by their Security Level
• Clerk has Directory Database maintenance access
  only
• Call Editor is restricted to editing Call
  Records (PSP Option)

19
Installation Made Easy

• ISI provides full project management and on-site
  installation and training

20
Important Phone Numbers

• Sales and Pre-Sales Support
• 708-957-8001
• Use this number for
• Price Quotes
• Sales Questions
• RFP Preparation Assistance
• Order Submission
• ISI Technical Assistance Center
• 800-326-6183