Working with Competence

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• Working with Competence
• A Practical Approach to Education and Training in
  the Workplace.

2

• Colac ACEs aims are to meet the needs of
• the learner whilst integrating organizational
• support for learning into the workplace
• structures and processes.

3

• Prior to the implementation of the
• Community Services Training Package
• (CSTP), providers in the disabilities services
• sector had developed a range of
• approaches to meet their staff training
• needs. These were generally not accredited,
• did not link to competencies and did not
• articulate to recognized credentials.

4

• The Service Innovation Alliance (now the South
• West Disability Training Network), a network of
• disability agencies, was created in the South
• West of Victoria, to look at ways to implement
  cost
• effective and flexible training for staff. Colac
  ACE,
• as a member of the alliance and an RTO, had first
• hand knowledge of the issues confronting
• organizations and their staff.

5

• The significant issues for organizations
• included
• The need for training of existing and new
• workers, in order to address perceived skill
• shortages
• The development of flexible models of training,
• including customization of training, to meet the
• specific needs of workers
• The wide range of skills and experience of
• workers and the need for a mechanism by which
  these
• could be formally recognized.

6

• The Training Package provided Colac ACE
• with the framework to assess the
• competency of people within the workplace,
• ascertain the need for training and design
• customized training for the organization.

7

• The process at its core is concerned with the
• establishment of a learning culture within an
• organization that encourages the
• multi skilling of its staff.

8

• The methodology adopted provides learning
• opportunities for each individual and each
• workplace around usual work tasks. In
• addition, reflection on workplace practice
• and the legal, historical and social
• environment is achieved through a combination of
  action learning workshops
• conducted on site where possible.

9

• For participating services, education and
  training has become part of the workplace
• operation, making visible the competencies
• that staff had developed through their
• work.

10

• A
• Practical Application

11

• This approach requires a shift in the paradigm of
  training for both the facilitator and the trainee.

Unit of Competence
from
to
Practical Application
12

• The following are some samples of discussion
  topics and work tasks that may be used as
  practical approaches to assessing competence.

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How do the various legislations, standards and
departmental policies impact on the services that
are provided to clients. This is to be a research
project that looks at the legal requirements and
compliance of service providers in the operation
and delivery of services. What is the importance
of privacy and confidentiality? Document the
organizations processes and procedures for
ensuring privacy and confidentiality. Is Risk
Management part of your everyday operations? Is
it used as a process for improvement? Document
the Risk Management processes and procedures of
the organization. What is the purpose of the
Disability Self Assessment System? Map the DSAS
process and it impacts on the organizations
processes and procedures. Is there a process for
informing new staff, clients, parents/ carers and
committee about the organization? Document the
processes for informing new staff, clients,
parents/ carers and committee about the
organization.
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Is paperwork the bane of our life? Document the
organizations processes and systems for
maintaining records? What is an IPP/IEP and does
it add value to the life of the person with a
disability within your organization? Map the
IPP/IEP process within the organization. What is
the role of a Key Worker for individual
clients? Document the role of a Key Worker, the
communication protocols, delegations of
authority. What impact does medication have on
the organization? Map the processes and
procedures for medication in the
organization. What meetings does the
organization have? What is the purpose of these
meetings? What are the communication processes?
What actions are taken form meetings? Map the
organizations meetings, the communication
processes and their purpose. How do we plan to
meet clients needs? What processes and
procedures are in place to ensure client needs
are met? Describe the processes and procedures
for the development and implementation of client
programs. What is the importance of
communications in the workplace? Map the
communication processes for the workplace.
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• The Disability Self Assessment System is a
  cornerstone of disability service provision.
• It encompasses the legislative requirements and
  quality systems for services.
• So how can it be used to demonstrate the
  competence of staff in line with the CSTP?

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• Discussion Topic
• What is the purpose of the Disability Self
  Assessment System?
• Work Task
• Map the DSAS process and its impacts on the
  organizations existing processes and procedures.
• Some questions to ask yourself
• Why do we have DSAS?
• Who does what in the DSAS process?
• How do communications with the various parties
  take place?
• How are the processes documented?
• How can it help the way we do our work?

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• This approach requires a shift in the paradigm of
  training for both the facilitator and the trainee.