First Point of Contact

1
First Point of Contact

• Customer Service Assessment
• Malaspina University- College

2
July 6th Discussion

• Who is Malaspinas Public?
• What is the first point of contact needs of
  visitors coming to our Nanaimo Campus
• What service delivery mechanisms currently exist
  to support visitors to our Nanaimo Campus
• What gaps currently exist in meeting the needs of
  these visitors

3
July 23rd

• Consider recommendations to address the gaps
  identified
• July 30th
• Review draft report that will go to Dr. Nilson