McGill University

1
McGill University

• Desktop Messaging Deployment

2
Deployment phases

• Migration to CallPilot in February 2004
• Introduction of MyCallPilot - spring 2004
• Desktop Messaging tests started in March 2004
• Deployment announced on March 14th, 2005

3
Benefits

• Visual aspect of DM stimulates usage of features
  like
• Call Sender (works with emails!)
• Forward
• Selective Playback
• Distribution lists on MyCallPilot
• WEB Voicemail

4
Deployment model

• Voicemail box 5.00/m
• Desktop Messaging outbound fax 3.00/m
• Desktop Messaging inbound fax 2.00/m
• AdditionalDID number
• Dispatch Fax 5.00/m
• Additional storage (20 minutes) 5.00/m
• Additional retention (7 days) 2.00/m
• Special installation rate until July 1st, 2005

5
Restrictions

• Supported environment Outlook/Exchange
• Fax and voice on same number not supported
• Lotus Notes or Groupwise not available
• Limited functionality on MAC
• Limited functionality on Outlook Express

6
Deployment procedures

• Users order the service through WOS
• CSRs configure mailbox
• User downloads player
• User downloads user guide