Q.A. in TRAINING Change Management Review

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Q.A. in TRAINING Change Management Review
DISSEMINATION CONFERENCE ATHENS 15th February
2008

• The case Study
• of
• Banca CR Firenze Group

Mario Spatafora
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CQAF Model
Planning (purpose plan)
Implementation
Review (feedback and procedures for change)
Methodology
Evaluation Assessment
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METODOLOGY

• The Educational Area
• Mission PLANNING
• Q.A. Policy
• Companys Goals
• Market Challenges
• IMPLEMENTATION
• Processes Procedures
• Priorities Management
• ASSESSMENT
• REVIEW / Change Management

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• The Educational Area

SupportS

• Organizational changes
• Training strategies

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• TRAINING CENTRE PHASES

• Planning
• Implementation
• ISO 90012000 System

Since october 2003 renewed in
2006.

• Evaluation
• Review

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Educational Area
Mission

• Transparent Quality Issues Policy
• Appropriate training offer
• Educational professional activities

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Q.A. POLICY
IMPLEMENTATION
PLANNING
knowledge competences
Professional carrier path
TRAINING
Market
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COMPANYS GOALS

• Professional development
• through
• Education Training

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• To manage the Changes
• Motivation
• Professionality
• Flexibility
• Creativity

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Quality Assurance System

• COMPANY COMPETITIVE ADVANTAGE
• Q. A. processes
• Empowerment
• Efficacy
• Efficiency

Elements
COMPANY QUALITY CULTURE LEARNING ORGANIZATION
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Processes Procedures

• Organizational Developm.
• H.R. Management

• Ad hoc Training courses

• PROCEDURES THE 4 C
• Culture Training needs analysis
• Census of knowledge
• Census of competences
• Customer satisfaction

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PRIORITIES MANAGEMENT

• HR I.C.T. Infrastructures
• Inter-company courses
• Teachers Trainers
• Documentation
• Assessment of quality

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Assessment

• Services quality
• Customers satisfaction
• Staff professionality
• Training Productivity
• Structures

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CHANGE MANAGEMENT

• Market evolution
• Customers needs
• Management of non-conformity
• Data analysis
• Monitoring Assessment
• CORRECTIVE PREVENTIVE ACTIONS

REVIEW
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AD-HOC REPORT

• Activities projects Planning
• Description of performances
• Goals achieved
• Improvement plans

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Q. A. CONCLUSIONS

• Census of technical knowledges
• Census of competences
• Analysis of the results
• Assessment of performances
• Internal selection

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THANK YOU FOR YOUR ATTENTION

Mario Spatafora