Bevos

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Bevos

• Monitoring Innovation Power
• Winus Koolen
• Syntens Netherlands

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Content

• Syntens - The organisation
• Who we are
• Bevos - The monitoring system
• Bevos
• Proceedings
• Indicators
• Benchmarking
• (Use of) Results

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Syntens Business Innovation Network
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Mission

• Initiate successful innovations
• Strengthen innovative power SMEs
• Active mediation of practical and applicable
  knowledge
• Focus on technology and business administration

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Structure

• Central Office, The Hague
• 15 Regional offices
• 250 Consultants

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Syntens Regional Offices
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Finance

• Basic funding Ministry of Economic Affairs
• Project funding from other parties
• National, regional, and local governments
• European Union
• SMEs (nominal fees only)

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Business consultation

• Informing SMEs
• Matching entrepreneurs needs (innovation) to the
  supply by knowledge providers through the Syntens
  network
• Advising in innovation processes
• Initiate business and knowledge clusters

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BEVOS

• Monitoring Innovation Power

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BEVOS

• Bevos
• Proceedings
• Indicators
• Benchmarking
• (Use of) Results

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BEVOS
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BEVOS

• Developed under RIS by Syntens and Province
  Limburg with the aim of
• providing information that could help to measure
  the impact of innovation-promoting measures
• providing Syntens advisors with means to
• analyse companies
• share information on companies
• monitor effects of individual interventions
• providing SMEs with a benchmark tool

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BEVOS

• Acronym for Company Monitoring System
• Uses software program to register company data,
  both provable data and subjective data
• Data coming from assessment by innovation
  advisors
• Cross-sections on branch are possible as well as
  comparisons over the years
• Blueprint of innovation capacity and performance
  of the company

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BEVOS Proceedings
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BEVOS proceedings
September 1999 Aim Province of Limburg and
Syntens to store information on companies in a
uniform way Assignment to Syntens to develop the
system January 2000 Inventarisation of
(innovation)scoring methods EIM,CBS a.o. -gt 140
indicators -gt shortening of this list

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BEVOS proceedings
June 2000 Definitive shortlist of indicators
December 2000 Bevossystem 1.0
ready December 2001 After testing and filling
in data, Bevossystem fully operational

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Indicators
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Grouped by 10 company aspects
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Financial Indicators
Financieel
Omzet per medewerker
Brutowinst per medewerker
Brutowinst in van de omzet
Brutowinst per E personeelskosten
Personeelskosten per medewerker
Winst in van de omzet
Solvabiliteit
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Strategy
producten en diensten
omzet nieuw voor bedrijf/omzet
omzet nieuw voor de markt/omzet
aantal octrooien
medewerkers RD
uitgaven eigen onderzoek/omzet
uitgaven uitbesteed onderzoek/omzet
RD-plan
aantal samen ontwikkelde pmc's
ontvangen innovatiesubsidie/omzet
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Strategy
marktorientatie
exportpercentage
marketingplan
vakliteratuur
beurzen
internet
databanken
octrooien
leveranciers
afnemers
eigen bedrijf
concurrenten
marktonderzoeksbureaus
kennisinstituut
universiteit
opleidingsinstituut
brancheorganisatie
belangenvereniging
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Strategy
inbedding in de organisatie
businessplan
intranet
managementteam
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Management and Control
management informatie
prestatie-indicatoren
automatiseringsplan
investering ICT/omzet
organisatieadviesbureaus
automatiseringsadviesbureaus
logistiek
ICT-level
1- voorraad/omzet
leveringen op tijd
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Management and Control
kwaliteitszorg
kwaliteitszorgsysteem
productcertificering
klachtenprocedure
HRM
hbo-academisch
beoordeling/functionering
uitgaven opleidingen/personeelskosten
scholingsplan
tevredenheidsmeting medewerkers
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Primary proces
verkoop
medewerkers verkoop
marketing uitgaven/omzet
klanttevredenheidsonderzoek
e-mail extern
inbelmogelijkheid
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Primary proces
ontwerp
uitgaven produktie engineering/omzet
kennisinkoop/omzet
aantal samenwerkingsverbanden
e-mail intern
QFD
Taguchi
DFX
FMEA
TRIZ
brainstorm
produktie
invest. nieuwe prod. middelen/omzet
tw/personeelskosten
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Benchmarking
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Benchmarking

• Comparison with companies consulted by Syntens
• Population contains good performers by nature
  of the Syntens approach
• Confidentiality guaranteed by Syntens consultant
  who is independent
• Benchmark is essential part of the consult

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Use of Results
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Limburg invests in Innovation
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Increasing efficiency cannot keep up with margin
decline
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AchievementsLessons Learned
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BEVOS Main Achievements

• Uniform reference framework for innovation
  consultants
• Benchmark based motivation of the advise
• Innovation Profile on 400 companies in Limburg
• Antenna function for the regional innovation
  policy
• Insight in correlation between indicators
• Nation-wide implementation as of 1 okt. 2004

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BEVOS Lessons Learned

• The method must be incorporated in the primary
  proces of the organisation
• more important than the system itself
• It takes time to let everybody get acquainted
  with the system
• Must be beneficial both for government and
  consultants as for SMEs involved