person first health care processtechnology integration

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person first health care process-technology
integration
September 14, 2009 James Hereford
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story line

• Our story did not start with a vision that was
  followed by a neat, linear and sequential set of
  actions that put in place that vision.
• It started with an idea, that people want
  something from the health care system that they
  are not getting. A focus on them as people. Not
  as a patient, or a number, or a disease, but as
  people. And the way we met those needs must be
  integrated. That is core to who we are.
• We started with the web, and built our web
  portal. We saw that it could not meet the needs
  unless we had an EMR, so we implemented EPIC.
• That created both a problem and an opportunity.
  The technology wasnt fully integrated into the
  care processes of the clinical teams, which led
  to the work of the medical home. It also created
  opportunities for new capabilities, so we
  integrated a health profile into both the web and
  the emr.
• This is a story that continues to unfold, but the
  focus on people and meeting their needs in an
  integrated way has remained constant.

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mygrouphealth
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some numbers

• For the Week of August 17, 2009
• 55 Adult Enrollees Verified
• 179,666 Adult Enrollees Verified
• 30,000 Secure Messages Sent
• 44,000 AVSs Viewed
• 313,000 Labs Viewed

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the electronic medical record
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secure messages
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automated results sharing
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online test results and information therapy
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the after visit summary
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the health profile
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the health profile
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decision support tools
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integration into lab result
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risk calculator on the web
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web accessibility of sdm content
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integration into patient instructions
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medical home pilot the premise

• Activated
• patients

Patient (in the purple sweater) surrounded by her
health care team.
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medical home pilot design components




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results adjusted utilization analyses
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Thank you.