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Primer on Inclusive eGovernance

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Title: Primer on Inclusive eGovernance


1
Primer on Inclusive e-Governance
- Strengthening local service delivery for the
MDGs
Community of Practice Meeting on e-Governance
Access to Information 14 16 January
2009 Hyderabad
Lars Bestle Regional Policy Specialist, Access
to Information, e-Governance and Media
Development UNDP Regional Centre in Bangkok,
Thailand
2
Content
  • MDG progress
  • Challenges in local service delivery
  • Rethinking service delivery
  • E-Governance an essential pillar in reforming
    local service delivery
  • E-government programs are rarely inclusive or
    pro-poor
  • Typology of inclusive e-Governance Applications
  • Nine building blocks of pro-poor e-governance

3
MDG progress in Asia Pacific
Country groups on and off track for achieving the
MDGs
Source ADB, ESCAP and UNDP MDG progress report
2007
4
Challenges in basic service delivery for MDG
progress
  • Rural poor have limited access to social services
    and economic opportunities
  • Lack of efficient local service delivery
  • Lack of budgets for services in rural and remote
    areas
  • Lack of information about entitlements to and
    availability of services
  • Lack of accountability and transparency in
    service delivery
  • Lack of information and effective communication
    channels


5
The long route of accountability
Policy makers
Rural Communities
Basic service providers
6
Rethinking Service Delivery
  • Make services more available
  • Raise quality of service
  • Broaden the range of service providers
  • Make services user driven
  • Empower the users of services
  • Create better and appropriate access to
    information for rural populations
  • Make e-governance a mechanism of inclusive
    pro-poor service delivery

7
e-Government programs are usually not pro-poor
  • Focused on internal efficiency rather than
    service delivery
  • If service delivery they are confined to licenses
    and tax collection
  • Mostly urban focused
  • Pilots with demonstrated impact on poverty
    reduction are rarely replicated
  • The poor or MDG targets are rarely specifically
    targeted
  • Lack understanding of the demand for ICTs in
    rural areas
  • Needs of vulnerable groups different in terms of
    access points for service, content, and the
    nature of interface.

8

An example Bhoomi kiosks in India
  • Farmer friendly mechanism to accessing and
    updating land records with ICT
  • Basis for ownership
  • Basis for access to loans.

9
Potential e-Governance services for the MDGs
  • Public grievances mechanisms
  • electricity, water, sanitation
  • Rural e-services
  • land records
  • Social services
  • birth and death certificates, school registration
  • Public information
  • employment opportunities, hospital services,
    public transportation info
  • Public feedback mechanisms
  • Employment and welfare services
  • Agricultural information
  • weather, pesticides, crop diseases, market prices
  • Health information
  • Utility payments
  • electricity, water, telephone, etc

10
Identifying pro-poor e-governance applications
11
Targeted benefits for the poor
12
Nine Building Blocks of Inclusive e-Governance
Embed e-governance programmes with local
governance and poverty reduction programmes
Identify needs, problems and opportunities of
communities carefully
Identify high impact e-governance applications to
improve local service delivery
Ensure a pro-poor focus in e-governance and
e-government policy- and strategy-making
Analyse the needs for systems and process
re-engineering of integrated service delivery
Goal Inclusive local service delivery through
e-governance
Develop a system of monitoring, evaluation and
sustainable replication of pro-poor e-governance
Identify the appropriate mix of technologies
Build capacity and promote participation of
stakeholders in designing, implementing and
utilizing pro-poor e-governance services
Build public-private-civil society partnerships
in the delivery of ICT-based local services
13
Thank You
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