Understanding

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JustinKodama
InteractiveCognitionLab
ShailendraRao

• Understanding
• Office
• Ecologies

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Why is it that...
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ProjectMotivation

• Malone (1983)
• Kirsh (2001)
• Our Motivation
• Context Aware Office

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Everyday Office Spaces

• Pre-scientific Notion
• Neat

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Everyday Office Spaces

• Pre-scientific Notion
• Scruffy

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Hypothesis
Neat
Scruffy
There is a well defined Continuum that ranges
from Neat to Scruffy
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Folk Beliefs

• Value Judgments Artsy vs. Efficient
• Neats dont lose things
• Scruffies discover more connections
• Forcing Function

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• How do we make sense of all of this?

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More than a Desk
Work Styles Hojicha 3 Tasks Chandrasekhar 1
Task

• Physical Context
• Static Parameters
• Task Parameters
• Exogenous Factors
• Behavioral Strategies
• Work Styles

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Data 3 Types

• Interviews (9 subjects)
• Subject Logs (4 subjects)
• Recordings (5 subjects)

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Data Interviews

• Preliminary Office Tour
• Mid-day Interviews
• End of Day Interviews

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Data Subject Logs

• Error
• Interruption

Subject reports a story of What Happened, When
and How
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Data Digital Pictures

• 3 Subjects
• Taken by Subject
• Picture Checklist

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Data Surveillance Cameras

• 2 Subjects
• Entire Office Workspace
• Interruptions from the Outside World

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Method Counting

• Tally Major Office Events

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Lots of Filing

• Neater Office Dweller

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Put Away Files
Poisson Probability 99.99
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Pull Out Files
Poisson Probability 99.99
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Lots of Piling

• Scruffier Office Dweller

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Grabbing Piles
Poisson Probability 97.24
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Moving Piles
Poisson Probability 99.99
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Managing Multiple Layers

• Scruffier Office Dweller

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End of Flipbook
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Avoiding Layers

• Neater Office Dweller

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End of Flipbook
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Adds a Layer
Poisson Probability 99.72
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Managing Multiple Tasks

• Scruffier Office Dweller

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Tasks Open
Poisson Probability 68.05
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Using Impromptu Note Taking Devices

• Sticky Notes

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Just Stick It!
Sound Clip
I am the Post-It Queen I use more Post-Its than
anybody
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It Wont Stick!
Sound Clip
I hate stickies I think they look so messy
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Sticky Notes
Poisson Probability 99.91
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Mobile Working Space
Poisson Probability 99.99
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Empirical Factors Determining Position

• Files
• Piles
• Layers
• of Tasks Open
• Impromptu Note Taking
• Mobile Working Space

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Continuum Conclusion
Scruffy
Neat

• Successful Pilot Study
• Empirically Significant Factors
• Useful Methodology
• No Metric on Map

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Future Work

• Participant observer study
• Control for differences in job and task
• Emotional investment
• Study coordination with digital world

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got questions?
Shailendra Rao shailo_at_shailendrarao.com
Justin Kodama justin_at_justinkodama.com
Interactive Cognition Lab adrenaline.ucsd.edu
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Special Thanks
Advisors David Kirsh Aaron Cicourel Jeff
Elman Wendy Ark Hendrik Knoche
Interactive Cognition Lab Friends Korin Lee,
Dave Philp, Morana Alac, Bryan Clemens, Greg
Elliott, Andy Guerrero, Nicole Peterson, Thomas
Rebotier, Aaron Zinman
Office Friends