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????? ?????? ?? ???? (???? ??????? ?????? ????), ???, ???? ?????. ... ????? ????? ??????? ?? ??????? ????? ????: Ahearne et al 1999, IJRM ... – PowerPoint PPT presentation

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Title: ??????


1
???? ???? ?? ??????? ?????
2
???? ????? ?? ??????? ?????
3
??????? ????? ??????
4
??????? ???? ??????
5
???? ???? ??????? ??? ???????
6
?????? ????????? ?? ?????? ???? Hoyer
Macinnis 1997 CB
7
????? ????????? ???????
8
???? ???????
9
???? ??????? ???? ???????
10
????? ????? ???? Benson et al-EMAC2000 Madden
et al JIM 2000
  • ????? ?????? ?? ???? (???? ??????? ?????? ????),
    ???, ???? ?????. ?????? ????? ?? ????-?????,
    ????, ??? ?????.
  • ?????? ??????? ?? ?????? ??????? ????? ????
    (????, ???? ?????) ??????? ?? ??????? ( 35)
    ??????? ???? (????, ???? ?????-?????)
  • ?????? ?????????? ??????? ????, ????-?????
    ?????-?????. ???? ??????? ????, ???? ?????
  • ????? ??????? ???? ????? ???? ??????? ????, ????
    ?????-?????

11
????? ?????? ?????? - ???? ???????, ????
???????(???? Panigyrakis - EMAC2000)
  • ?????? ????? (?????????, ????? ????????? ?????),
    ?????? ???? ???? ????? ????? ??. ????? ?? ???
    ?????? ???? ?????? ??????? ???? ??????
  • ?????? ????? ??????? ?????? ?? ???? ??????
    ??????????? (????, ????? ???? ?? ????)
  • ??? ?????? ?????? ??????? (????? ???????? ??????)
    ????? ?? ??? ?? ?????????? ??????????? ??? ?????
    ?? ????? ?????

12
?????, ????? ????? ????, ????? ?????? ????
Bagozzi et al 1998, Marketing Management
  • ????? ???
  • ?????? ?????? ????
  • ????? ???? ????? ????? ?? SWOT
  • ????? ????
  • ????? ?????? ???-?????? ?????????
  • ????? ?????? ??? ??? (???????, ?????, ?????,
    ???????? ??????)
  • ????? ???(?) ????
  • ????? ?? ??? ??????? ?????? (????? ?? SWOT)
  • ????? ?????? ??? ?????? ??????
  • ????? ???(?) ?????
  • ????? ??????
  • ????? ????? ??? ??? (??? ???????)
  • ????? ????? ???? ??? ??? ?????

13
????? ?????
14
?????? ?????? ??? ????????? Pride and Ferrell
1977
  • ?????? ????? ?????? ????????? ??? ??????
    (???-????? ????? ????? ????? ????)
  • ??? ??? ????? ??? ????????? ????? ??? ???????,
    ??? ????? ????? ???? ???? ????
  • ????? ????? ?????? ????? ?? ????? ????? ??
    ??????? ??? ????? ??????
  • ?? ??? ???? ???? ????? ???? ????? ????? ??????
    ????? ???????
  • ????? ?????? ???? ????? ??????? ??? ??? (???
    ????, ????? ????)

15
?????? ?????? ?????? ??????? Pride and Ferrell
1977
  • ???? ????? ????? ??? ?? ?????
  • ?????? ?????? ??????? ?????
  • ??????? ?????
  • ????? ?????? ???? ????, ?????? ??? ???
  • ????? ???????? ???? ????
  • ????? ????? ????? ???? ????
  • ????? ?????? ???? ????? ?????
  • ??????? ??????, ??????? ??????

16
????? ??????
17
????? ??????
18
??????? ????? ??????? ?? ??????? ?????
19
???? ??????? ?? ????? ??????
20
???? ??????? ?? ???? ??????
21
????? ???? ??? ???????? ???? Shermach 1995,
Marketing News
22
????? ????? - 1
  • ???? ????? ????? ?????? ????? ??????? ?????????,
    ?????? ?????? ??????? ??? ????????, ?????? ??????
    ????? ?? ?????? ??? ????? ????. ?????, ?? ???????
    ????? ?????
  • ???? ???????? - ?? ???? ??? ??
  • ???????? - ?? ?? ????? ??????
  • ?? ???? ???? ?? ?????? ???? ???
  • ?? ???? ???? ?????? ???? ?????
  • ?????? ????? ?? ????? ?? ??????? ????? ?? ?????

23
????? ????? - 2
  • ???? ??? ?????? ?? ??????? ????? ???? (15),
    ?????? (65) ????? (20)
  • ?? ????? ????? ????? ???? ?
  • ????/???? (0.3 ??? ?????? ????? ?????)
  • ????/???? (1.2 ??? ??? ????? ?????)
  • ?????? ???? (13.5 ????? ??? ????/????)
  • ?? ????? ??????? ????? ???? ?
  • ?????? (33)
  • ???? ???? (32 ?????? ?????? ?? ????? ????? ????
    ????? ???? ???? ????)
  • ?? ????? ????? ????? ???? ?
  • ???? ???? (11.5)
  • ???? ????? (8.5)

24
????? ????? - 3 ???? Hendon et al. 1988, JBR,
17/11
25
????? ????? - 4
  • ????? ?????, ???, ?? ????? ?????? ?????, ?????,
    ????? ???????
  • ?????
  • ???
  • ????
  • ????? ???? ???????
  • ????? ???? ???
  • ?????
  • ???
  • ????? ????
  • ??????
  • ????
  • ??????/?????
  • ???/????
  • ???? ???????

26
??????? ??????? ???? Stevens .and Cho 1985,
Social Science Res
27
????? ?????? ?? ?????
  • ?????? ?????? ?????? ??????? ??????? ????
    ???????, ???????? ???? ???????? ???? ???????
    ??????

28
???? ????? ?? ???? ????? ???? Lunstrum et al
1979, AMA
29
????? ?????? ?????
30
????? ?????? ????? ?? ????? ???? ?????
31
????? ?????? ?? ???? ???
32
?????? ??? ???
33
?????? ???? ?? ?????? ??? ??? ????? ??????
34
?? ???? ????? ?????? ????? ?????? ?? ???? ????
35
???? ?????? ??????? ???? ???? Block and Morwitz
1999 JCP
  • ?????? ?????? ?? 20 ??????
  • ?- 22.9 ???????? ????? ?? ?????
  • 42.9 ???????? ??? ?????? (????? ?????? ??????
    ?????????)
  • 9.4 ??????? ?????? ?? ?? ????? ?????? (???
    ???????-?????????)
  • ???? ???? ?????? ??
  • ???? ????? ????
  • ?????? ?????, ??? ?????
  • ????? ????? ????
  • ????? ?????? ????? ???? ??????

36
??? ?? ????? ?? ????? ??????? ???? Block and
Morwitz 1999 JCP
  • ?? ????? ????? ???? ?? ??????
  • ??????? ??????
  • ????? ???? ?? ??????? ???????
  • ??????? ???? ?????? ??????
  • ?????? ??????? ???????
  • ??????? ??? ?????
  • ??????? ???????? ??????? ??????
  • ????? ?????? ???? ???? ?? ????? ????
  • ??????? ????? ???? ?????

37
??????? ?????? ?????? ?????? ??????? ???? Block
and Morwitz 1999 JCP
  • ??????? ???? ?? ??? ????? ?????? ??????
  • ???? ???? ??????
  • ???? ??????
  • ??????? ???? ???? ?? ????? ??? ????? ???
  • ?????, ?? ????? ???? ?????? ?? ????? ?????? ????
    ???? ??????? ?????? ?? ????? ?? ??? ????? ???????
    (????, ??????)

38
????? ????? ????? ???? Ward and Wackman 1972, JM
39
????? ????? ?????? ???? Shoham 1999
40
????? ???? - ?????? ????
  • ?????? - ?????? ?????? ???????
  • ?????? - ??????? ?? ????? ?? ?? ?????? ?????????
  • ??? - ??? ??? ?????? ???????, ??????? ????? -
    ???? ????? ?? ????, ???? ???????
  • ???? ???? ?????? - ?? ???? ???

41
?????? ????????
  • ????? ?? ????
  • ????? (????? ?????)
  • ????? ?????? - ???? ???
  • ????? ???? ?????? - ???? ???
  • ????? ?? ????? ???? ???? ?? ???? ????? (???? ???
    ????? ???????)
  • ?????? ?? ????? ????? ???? ????? ?????

?? ???? ?? ??? ?????? ????? ???? ?? ????? ??????.
???, ???? ?????? ?????? ???????????, ???????,
????? ????? ??????? ???????? ?? ??????
42
????? ???? ????? ????? ??????????
43
???????? ????? - 1
44
???????? ????? - 2
45
????? ?????? ?????
46
????? ????? ??????? ?? ??????? ????? ????
Ahearne et al 1999, IJRM
  • ?? ???? ??? ?????? ????? ???????. ?????? ??
    ?????? (????? ?????? ????? ??????? ??????) ?????
    ?????? ??? ??????? ????? ???? (????? ??????)

47
??? ???? (Motivation)?
  • ????? ???? ???? (Motive) ??? ??? ????? ???? ????
    (????), ????? ????? ????? ????????? ?????.

48
??????? ????? ?? ????
49
???????? ????????
  • ?????? ?????? ???? ????????? ???? ????? ??????
    ?????? ????. ????? ?????? ?? ??? ?????? ??
    ???
  • ?????? ?????? ???? ????? ???? ???, ?????, ??????
    ??????? ??????. ????? ????? ???? ?? ?? ???????
    ?????
  • ?????? ?????? ???? ???????? ?????, ????? ?????
    ??????. ????? ????? ???. ?? 9 ?????? ???? ?-10
    ?????. ????? ?? ???? ?? ?????? ???!
  • ?????? ?????? ???? ????? ????? ???? ??????,
    ????? ????? ????. ????? ???? ????? - ??? ????
  • ?????? ?????? ???? ????? ????? ?????, ?????
    ????????. ????? ???? ?? ?????-?????? ????? ???
    ???? ??????? ???

50
???? ?????? ?? ???????
??????? ????? ???? ???? ???? (????? ??????? /
?????), ???????? ?? ???????
  • ????? ???????
  • ???? ?????????????. ????, ????? ??????? ?????????
    ???? ?????
  • ???? ?????? ???????. ????, ????? ???? ???? ????
    ??????? ??
  • ???? ?????? ???????? ????????. ????, 9.90 ??
    ???? ????? ?-10
  • ???? ??????. ????, ???? ????
  • ???? ?????? ?????. ????, ??? ?? ????? ???
  • ???? ??????. ????, ????? ???? ????

51
???? ?????? ?? ???????-2
  • ????? ???????? / ???????
  • ???? ????? ?? ????. ????, ????? ?????? ?????
  • ???? ????? ?? ????. ????, ?????? ???? ????? ?????
    ????? ?????? ??????
  • ???? ?????? ?????? ??????. ????, ????? ??????? ??
    ???? ?? ?????
  • ???? ????????. ????, ?? ????? ????? X, ??????
    ???? ????
  • ???? ?????? ???????. ????, ????? ???????.
  • ???? ?????? ?? ???? ??????? ?? ????? ?????. ????,
    ?? ???? ??????? ????? X ???, ?? ??? ?????

52
??? (emotion) ???????
  • ????? ??? (emotion) ??? ????? ???? ????? ?????
    (???? ???? ????) ??? ???? ????? ???? ??????
    ?????????? ??????.

???????? ???? ???? ????? ????? ????? ?????? ??
?????? ????? ?? ??? ?????. ?????? ??? ???????,
????, ?? ??? ????? ????
53
??????
?????? ?????? ?????? ?? ???? ????? ????? ????
?????? ??? ?? ?????. ?????? ????? ?? ?????? ?????
??????? ?????.
54
????????? ??????? ?????
55
????????? ?? ?????
56
????? ????? ???? ???????
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