Title: ??????
1???? ???? ?? ??????? ?????
2???? ????? ?? ??????? ?????
3??????? ????? ??????
4??????? ???? ??????
5???? ???? ??????? ??? ???????
6?????? ????????? ?? ?????? ???? Hoyer
Macinnis 1997 CB
7????? ????????? ???????
8???? ???????
9???? ??????? ???? ???????
10????? ????? ???? Benson et al-EMAC2000 Madden
et al JIM 2000
- ????? ?????? ?? ???? (???? ??????? ?????? ????),
???, ???? ?????. ?????? ????? ?? ????-?????,
????, ??? ?????. - ?????? ??????? ?? ?????? ??????? ????? ????
(????, ???? ?????) ??????? ?? ??????? ( 35)
??????? ???? (????, ???? ?????-?????) - ?????? ?????????? ??????? ????, ????-?????
?????-?????. ???? ??????? ????, ???? ????? - ????? ??????? ???? ????? ???? ??????? ????, ????
?????-?????
11????? ?????? ?????? - ???? ???????, ????
???????(???? Panigyrakis - EMAC2000)
- ?????? ????? (?????????, ????? ????????? ?????),
?????? ???? ???? ????? ????? ??. ????? ?? ???
?????? ???? ?????? ??????? ???? ?????? - ?????? ????? ??????? ?????? ?? ???? ??????
??????????? (????, ????? ???? ?? ????) - ??? ?????? ?????? ??????? (????? ???????? ??????)
????? ?? ??? ?? ?????????? ??????????? ??? ?????
?? ????? ?????
12?????, ????? ????? ????, ????? ?????? ????
Bagozzi et al 1998, Marketing Management
- ????? ???
- ?????? ?????? ????
- ????? ???? ????? ????? ?? SWOT
- ????? ????
- ????? ?????? ???-?????? ?????????
- ????? ?????? ??? ??? (???????, ?????, ?????,
???????? ??????) - ????? ???(?) ????
- ????? ?? ??? ??????? ?????? (????? ?? SWOT)
- ????? ?????? ??? ?????? ??????
- ????? ???(?) ?????
- ????? ??????
- ????? ????? ??? ??? (??? ???????)
- ????? ????? ???? ??? ??? ?????
13????? ?????
14?????? ?????? ??? ????????? Pride and Ferrell
1977
- ?????? ????? ?????? ????????? ??? ??????
(???-????? ????? ????? ????? ????) - ??? ??? ????? ??? ????????? ????? ??? ???????,
??? ????? ????? ???? ???? ???? - ????? ????? ?????? ????? ?? ????? ????? ??
??????? ??? ????? ?????? - ?? ??? ???? ???? ????? ???? ????? ????? ??????
????? ??????? - ????? ?????? ???? ????? ??????? ??? ??? (???
????, ????? ????)
15?????? ?????? ?????? ??????? Pride and Ferrell
1977
- ???? ????? ????? ??? ?? ?????
- ?????? ?????? ??????? ?????
- ??????? ?????
- ????? ?????? ???? ????, ?????? ??? ???
- ????? ???????? ???? ????
- ????? ????? ????? ???? ????
- ????? ?????? ???? ????? ?????
- ??????? ??????, ??????? ??????
16????? ??????
17????? ??????
18??????? ????? ??????? ?? ??????? ?????
19???? ??????? ?? ????? ??????
20???? ??????? ?? ???? ??????
21????? ???? ??? ???????? ???? Shermach 1995,
Marketing News
22????? ????? - 1
- ???? ????? ????? ?????? ????? ??????? ?????????,
?????? ?????? ??????? ??? ????????, ?????? ??????
????? ?? ?????? ??? ????? ????. ?????, ?? ???????
????? ?????
- ???? ???????? - ?? ???? ??? ??
- ???????? - ?? ?? ????? ??????
- ?? ???? ???? ?? ?????? ???? ???
- ?? ???? ???? ?????? ???? ?????
- ?????? ????? ?? ????? ?? ??????? ????? ?? ?????
23????? ????? - 2
- ???? ??? ?????? ?? ??????? ????? ???? (15),
?????? (65) ????? (20)
- ?? ????? ????? ????? ???? ?
- ????/???? (0.3 ??? ?????? ????? ?????)
- ????/???? (1.2 ??? ??? ????? ?????)
- ?????? ???? (13.5 ????? ??? ????/????)
- ?? ????? ??????? ????? ???? ?
- ?????? (33)
- ???? ???? (32 ?????? ?????? ?? ????? ????? ????
????? ???? ???? ????) - ?? ????? ????? ????? ???? ?
- ???? ???? (11.5)
- ???? ????? (8.5)
24????? ????? - 3 ???? Hendon et al. 1988, JBR,
17/11
25????? ????? - 4
- ????? ?????, ???, ?? ????? ?????? ?????, ?????,
????? ???????
- ?????
- ???
- ????
- ????? ???? ???????
- ????? ???? ???
- ?????
- ???
- ????? ????
- ??????
- ????
- ??????/?????
- ???/????
- ???? ???????
26??????? ??????? ???? Stevens .and Cho 1985,
Social Science Res
27????? ?????? ?? ?????
- ?????? ?????? ?????? ??????? ??????? ????
???????, ???????? ???? ???????? ???? ???????
??????
28???? ????? ?? ???? ????? ???? Lunstrum et al
1979, AMA
29????? ?????? ?????
30????? ?????? ????? ?? ????? ???? ?????
31????? ?????? ?? ???? ???
32?????? ??? ???
33?????? ???? ?? ?????? ??? ??? ????? ??????
34?? ???? ????? ?????? ????? ?????? ?? ???? ????
35???? ?????? ??????? ???? ???? Block and Morwitz
1999 JCP
- ?????? ?????? ?? 20 ??????
- ?- 22.9 ???????? ????? ?? ?????
- 42.9 ???????? ??? ?????? (????? ?????? ??????
?????????) - 9.4 ??????? ?????? ?? ?? ????? ?????? (???
???????-?????????) - ???? ???? ?????? ??
- ???? ????? ????
- ?????? ?????, ??? ?????
- ????? ????? ????
- ????? ?????? ????? ???? ??????
36??? ?? ????? ?? ????? ??????? ???? Block and
Morwitz 1999 JCP
- ?? ????? ????? ???? ?? ??????
- ??????? ??????
- ????? ???? ?? ??????? ???????
- ??????? ???? ?????? ??????
- ?????? ??????? ???????
- ??????? ??? ?????
- ??????? ???????? ??????? ??????
- ????? ?????? ???? ???? ?? ????? ????
- ??????? ????? ???? ?????
37??????? ?????? ?????? ?????? ??????? ???? Block
and Morwitz 1999 JCP
- ??????? ???? ?? ??? ????? ?????? ??????
- ???? ???? ??????
- ???? ??????
- ??????? ???? ???? ?? ????? ??? ????? ???
- ?????, ?? ????? ???? ?????? ?? ????? ?????? ????
???? ??????? ?????? ?? ????? ?? ??? ????? ???????
(????, ??????)
38????? ????? ????? ???? Ward and Wackman 1972, JM
39????? ????? ?????? ???? Shoham 1999
40????? ???? - ?????? ????
- ?????? - ?????? ?????? ???????
- ?????? - ??????? ?? ????? ?? ?? ?????? ?????????
- ??? - ??? ??? ?????? ???????, ??????? ????? -
???? ????? ?? ????, ???? ??????? - ???? ???? ?????? - ?? ???? ???
41?????? ????????
- ????? ?? ????
- ????? (????? ?????)
- ????? ?????? - ???? ???
- ????? ???? ?????? - ???? ???
- ????? ?? ????? ???? ???? ?? ???? ????? (???? ???
????? ???????)
- ?????? ?? ????? ????? ???? ????? ?????
?? ???? ?? ??? ?????? ????? ???? ?? ????? ??????.
???, ???? ?????? ?????? ???????????, ???????,
????? ????? ??????? ???????? ?? ??????
42????? ???? ????? ????? ??????????
43???????? ????? - 1
44???????? ????? - 2
45????? ?????? ?????
46????? ????? ??????? ?? ??????? ????? ????
Ahearne et al 1999, IJRM
- ?? ???? ??? ?????? ????? ???????. ?????? ??
?????? (????? ?????? ????? ??????? ??????) ?????
?????? ??? ??????? ????? ???? (????? ??????)
47??? ???? (Motivation)?
- ????? ???? ???? (Motive) ??? ??? ????? ???? ????
(????), ????? ????? ????? ????????? ?????.
48??????? ????? ?? ????
49???????? ????????
- ?????? ?????? ???? ????????? ???? ????? ??????
?????? ????. ????? ?????? ?? ??? ?????? ??
??? - ?????? ?????? ???? ????? ???? ???, ?????, ??????
??????? ??????. ????? ????? ???? ?? ?? ???????
????? - ?????? ?????? ???? ???????? ?????, ????? ?????
??????. ????? ????? ???. ?? 9 ?????? ???? ?-10
?????. ????? ?? ???? ?? ?????? ???! - ?????? ?????? ???? ????? ????? ???? ??????,
????? ????? ????. ????? ???? ????? - ??? ???? - ?????? ?????? ???? ????? ????? ?????, ?????
????????. ????? ???? ?? ?????-?????? ????? ???
???? ??????? ???
50???? ?????? ?? ???????
??????? ????? ???? ???? ???? (????? ??????? /
?????), ???????? ?? ???????
- ????? ???????
- ???? ?????????????. ????, ????? ??????? ?????????
???? ????? - ???? ?????? ???????. ????, ????? ???? ???? ????
??????? ?? - ???? ?????? ???????? ????????. ????, 9.90 ??
???? ????? ?-10 - ???? ??????. ????, ???? ????
- ???? ?????? ?????. ????, ??? ?? ????? ???
- ???? ??????. ????, ????? ???? ????
51???? ?????? ?? ???????-2
- ????? ???????? / ???????
- ???? ????? ?? ????. ????, ????? ?????? ?????
- ???? ????? ?? ????. ????, ?????? ???? ????? ?????
????? ?????? ?????? - ???? ?????? ?????? ??????. ????, ????? ??????? ??
???? ?? ????? - ???? ????????. ????, ?? ????? ????? X, ??????
???? ???? - ???? ?????? ???????. ????, ????? ???????.
- ???? ?????? ?? ???? ??????? ?? ????? ?????. ????,
?? ???? ??????? ????? X ???, ?? ??? ?????
52??? (emotion) ???????
- ????? ??? (emotion) ??? ????? ???? ????? ?????
(???? ???? ????) ??? ???? ????? ???? ??????
?????????? ??????.
???????? ???? ???? ????? ????? ????? ?????? ??
?????? ????? ?? ??? ?????. ?????? ??? ???????,
????, ?? ??? ????? ????
53??????
?????? ?????? ?????? ?? ???? ????? ????? ????
?????? ??? ?? ?????. ?????? ????? ?? ?????? ?????
??????? ?????.
54????????? ??????? ?????
55????????? ?? ?????
56????? ????? ???? ???????