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Quality Management Gurus

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Kaoru Ishikawa and his phylosophy. Kaoru Ishikawa made many contributions to quality, the most noteworthy being his ... of quality, the Ishikawa diagram and the ... – PowerPoint PPT presentation

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Title: Quality Management Gurus


1
Quality Management Gurus
  • Olga Semionova

2
Who is guru?
  • A Guru is a spiritual guide who is considered to
    have attained complete insight.
  • www.wikipedia.com
  • A guru, by definition, is a good person, a wise
    person
  • and teacher. A quality guru should be all of
    these, plus
  • have a concept and approach to quality within
    business
  • that has made a major and lasting impact.
  • www.businessball.com

3
Three groups of gurus
4
W. Edwards Deming and his phylosophy
  • W. Edwards Deming is best known for his
    management philosophy establishing quality,
    productivity, and competitive position.
  • The most important Deming works are Dr Shewhart
    cycle development, or Deming cycle,The Fourteen
    Points, The Seven Deadly Diseases.

5
Demings cycle
6
Kaoru Ishikawa and his phylosophy
  • Kaoru Ishikawa made many contributions to
    quality, the most noteworthy being his total
    quality viewpoint, company wide quality control,
    his emphasis on the human side of quality, the
    Ishikawa diagram and the assembly and use of the
    seven basic tools of quality.

7
Ishikawa diagram
8
Seven basic tools of quality by Ishikawa
  • which are the big problems?
  • what causes the problems?
  • how is the data made up?
  • how often it occurs or is done?
  • what do overall variations look like?
  • what are the relationships between factors?
  • which variations to control and how?
  • Pareto analysis
  • Cause and effect diagrams
  • Stratification
  • Check sheets
  • Histograms
  • Scatter charts
  • Process control charts
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