Developing a Culture of Continuous Improvement

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Developing a Culture of Continuous Improvement

• Kathleen Plinske, Normah Salleh-Barone, Pat
  Stejskal, Elaine Whalen-Pedersen

December 6, 2006
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Executive Summary

• Developed objectives for employee participation
  in continuous improvement
• Examined current continuous improvement training
  process
• Identified opportunities for improvement to
  current process

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Current Process

• Selection of Action Projects
• Selection of Action Teams
• Training for Action Teams
• Training for Sponsors
• Action Team Reports and Updates
• Communicate AQIP/CI Process

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Analysis Employee Participation

• Average action team size 8.2 members
• Teams included approximately same number of
  administrators, faculty, and staff
• Participation on Action Teams
• 30 administrators
• 27 faculty
• 38 staff

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Analysis Faculty Participation
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Analysis Staff Participation
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Analysis Helpfulness of Training
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Analysis Length of Training
All seven respondents who attended on Tuesdays
answered Just Right
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Analysis Tools Used by Action Teams
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Analysis Tools Useful For the Future
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Analysis Helpfulness of Sponsors
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Analysis Pre-Assessment
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Analysis Post-Assessment
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Analysis Post-Assessment
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Recommendations

• Continuous Improvement Training Team
• will create/maintain database of participants
• will student teach Action Teams that meet on
  Wednesday with Stan Jensen and work to shorten
  the training time
• will train/facilitate fast track teams
• will present about CI/AQIP during new faculty
  orientation
• will create Fabulous Five orientation for new
  employees
• will create a orientation/training for sponsors
  describing expectations and best practices

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Recommendations

• Steering Committee
• will use fast track and departmental teams as
  alternative to semester-long action teams
• will develop process for selecting action
  projects and action teams from employee
  recommendations
• will develop process for selecting
  department/division trainers and assigning them
  to action teams
• Other Recommendations
• select Steering Committee members from current or
  past action team participants

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Outcomes May 2009

• 60 of full-time staff, 60 of full-time faculty,
  and 100 of all administrators will have
  completed continuous improvement training and
  will have participated in an action project
• Employees will be more familiar with continuous
  improvement philosophies and tools
• 100 of new hires will complete CI/AQIP
  orientation
• A sufficient number of department/division
  trainers will be trained to help facilitate
  continuous improvement training
• Three employees will be trained to serve as AQIP
  Peer Reviewers