A'I'M'

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A.I.M.
Account Information Management
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AIM provides Agents a User Interface via the
Internet to
A.I.M.
Account Information Management
What is AIM?

• Check Credit
• Activate New Customers
• View Existing Customer Information (Price plan,
  commitment period, balance , etc.)
• View and Add Memos
• Change Customer Addresses and Phone Numbers
• Change CTNs
• Process Renewals
• Change ESNs
• Add New CTNs for Existing Customers
• Run Usage Summary or User Detail Reports
  (Managers)

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A.I.M.

• October
• All Agent Account Executives and Agent Managers
  were trained on AIM. 
•  
• November
• AIM was rolled out to about 21 Agents throughout
  the our markets. 
• Our largest Agent in ETN/WNC, was one of those
  Pilot Agents.  The agent was doing about 50 of
  their activations on AIM.
• We kept in close contact with our AIM source at
  corporate and with IS for whatever problems we
  had.  This helped work out the bugs in the
  system. 
• May
•  All other Agents were trained and got to
  experience the AIM system in May  
• In ETN/WNC we had a AIM contest to help
  increase the usage.  We had a new Agent in TN4
  that had 100 of their activations on AIM. 
• August
• Our Pilot Agent, now currently has 95 of their
  activations done on the AIM system!  Everyone
  loves it!
• The ETN/WNC cluster hits 80 for AIM activations!

• Now
• With the AIM program, Agents now take customer's
  deposits, so the customer's account shows
  automatically that a deposit was collected.  We
  then take the deposits out of the Agents
  commissions each month.  This helped tremendously
  in other markets as far as deposits getting
  collected from Agents in a timely manner.   
• The Corporate Office holds a AIM conference call
  every Wednesday, all Agent Managers and
  associates are invited on. We also have a 800 to
  IS for our Agents to call into with AIM
  problems. 
• ETN/WNC now strives for 90!