Center of Excellence

1
OrganizationSelf AssessmentPMQA Criteria 2005
??????????????? Self Assessment ?????????????????
PMQA/TQA / Malcolm Baldrige
Center of Excellence Thailand Productivity
Institute
2
?????????????????????????
Competitiveness

• ???????
• ????????
• ?????????????????

3
Strategic Management
Competitiveness ?????????????????
4
OrganizationSelf AssessmentPMQA Criteria 2005
??????????????? ????????????????????? ?????????
PMQA Strategic Management ????????????????????
5
OrganizationSelf AssessmentPMQA Criteria 2005
Competitiveness
Path to Competitiveness 1
4
Improvement
Best Practices / Management Tools
Benchmarking/Goal Setting
Self Assessment
Productivity Index / Cockpit
6
OrganizationSelf AssessmentPMQA Criteria 2005
Path to Competitiveness 2
??????????? ??????????????
9
??????????????? ????????????
8
????????????? ??????????
7
???????????? ????????????
6
???????????????? ???????
5
????????????? ??????????????
4
??????????? ?????????????????
3
?????????????? ???????????
2
????????????? ????????????????
1
7
OrganizationSelf AssessmentPMQA Criteria 2005
?
???????? ??? ??????
8
OrganizationSelf AssessmentPMQA Criteria 2005
????????????
???????????
??????????????? ????????? ??????????????
9
OrganizationSelf AssessmentPMQA Criteria 2005
???????? 1
???????? ??????????? ???????????????????? ?????
5 ??????????
1
2
3
10
OrganizationSelf AssessmentPMQA Criteria 2005
???????? 2
????? ?????????????? ??????????? ???????????? (??
??????????????)
1
2
3
11
OrganizationSelf AssessmentPMQA Criteria 2005
???????? 3
?????? ?????????????? ?????????????? ????????????
??
1
2
3
12
OrganizationSelf AssessmentPMQA Criteria 2005
???????? 4
1
???????? ??????????? ????????????????? ???????
2
3
13
OrganizationSelf AssessmentPMQA Criteria 2005
?????????? ??????????????????????
? ????????????????????????? ? ????????????????????
?????? ?
14
OrganizationSelf AssessmentPMQA Criteria 2005
Value Chain Michael E. Porter
Firm Infrastructure ( Fin. Plan..)
Human Resource Management
SUPPORT ACTIVITIES
Technology Development
Procurement
MARGIN
Inbound Logistics
Operations (Manufacturing)
Outbound Logistics
Marketing and Sales
After Sale Service
PRIMARY ACTIVITIES
15
OrganizationSelf AssessmentPMQA Criteria 2005
??????????????????? ??????????? ??????????????? ??
????????????????????
16
OrganizationSelf AssessmentPMQA Criteria 2005
Organization Human Body System

?????????????? ?????????????? ???
?????????????
Team
Core Values
Communication
Motivation
17
OrganizationSelf AssessmentPMQA Criteria 2005
???????????????? ??????????????? ??? ?????????????
???????
18
OrganizationSelf AssessmentPMQA Criteria 2005
???????????????????????????????? ?????????????????
?????? Public Management Quality
(PMQA) (www.OPDC.go.th) Thailand Quality Award
(TQA) (www.tqa.or.th) (www.ftpi.or.th) Malcolm
Baldrige National Quality Award
(MBNQA) (www.quality.nist.gov)
19
OrganizationSelf AssessmentPMQA Criteria 2005
MBNQA Countries
70 ??????
20
OrganizationSelf AssessmentPMQA Criteria 2005
??????????????? ?????????????? ??????????? ?
21
OrganizationSelf AssessmentPMQA Criteria 2005
Path to Competitiveness 2
??????????? ??????????????
9
??????????????? ????????????
8
????????????? ??????????
7
???????????? ????????????
6
???????????????? ???????
5
????????????? ??????????????
4
??????????? ?????????????????
3
?????????????? ???????????
2
????????????? ????????????????
1
22
OrganizationSelf AssessmentPMQA Criteria 2005
Criteria 4 Factors
11 Core Values
7 Management Categories
4 Radar Steps
6 Strength Levels
23
OrganizationSelf AssessmentPMQA Criteria 2005
11 ????????????????????
???????????? ?????????????????
????????????????
1
5
??????????????? ??????????
9
????????????? ????????
????????????
2
6
10
????????????????????? ?????????????????
????????????????????? ????????????????
7
?????????????????? ????????????????????????
3
4
???????????? ???????????????????????
????????????????
?????????????? ????????
8
11
24
OrganizationSelf AssessmentPMQA Criteria 2005
7 ?????????????????????
P
????????????????????
??????????? ?????????????
????????????? ????????????????????
2
5
???????????
??????? ????????????
1
7
????????? ?????????
6
3
???????????????????????? ??????????????????????
???????
?????? ???????????? ???????????????????
4
25
OrganizationSelf AssessmentPMQA Criteria 2005
P ???????????????????? P1 ????????????
P2 ???????????????????
2.????????????????????????????? 2.1.??????????????
?????????????? 2.2.??????????????????????????????
???
5.???????????????????????? 5.1.??????????????????
5.2.????????????????????????????????????????
5.3.?????????????????????????????????
1.??????????? 1.1. ??????????? 1.2.
?????????????????????
7. ??????????????????? 7.1 ???????????????????????
????? 7.2 ?????????????????????????? 7.3
?????????????????????????????????????? 7.4
??????????????????????
3.?????????????????????????????? ?????????????????
????????? 3.1 ??????????????????????????????? ????
???????????????? 3.2.????????????????????????????
? ???????????????????????????????????
6.?????????????????? 6.1.??????????????????????? 6
.2.?????????????????
4. ?????? ??????????????????????????????? 4.1.????
????????????????????????????????????????? 4.2.????
???????????????????????
26
OrganizationSelf AssessmentPMQA Criteria 2005
Cause - Effect
Driver
System
Results
5.???????????????????????? 5.1.??????????????????
5.2.????????????????????????????????????????
5.3.?????????????????????????????????
1.??????????? 1.1. ??????????? 1.2.
?????????????????????
2.????????????????????????????? 2.1.??????????????
?????????????? 2.2.??????????????????????????????
???
7. ??????????????????? 7.1 ???????????????????????
????? 7.2 ?????????????????????????? 7.3
?????????????????????????????????????? 7.4
??????????????????????
3.?????????????????????????????? ?????????????????
????????? 3.1 ??????????????????????????????? ????
???????????????? 3.2.????????????????????????????
? ???????????????????????????????????
4. ?????? ??????????????? ???????????????? 4.1.
??????????????????????? ?????????????????????? 4.2
.???????????????????????????
6.?????????????????? 6.1.??????????????????????? 6
.2.?????????????????
27
OrganizationSelf AssessmentPMQA Criteria 2005
?????????????????
CATEGORY 1
Leadership
ITEM 1.1
ITEM 1.2
Governance and Social Responsibilities
Senior Leadership
AREA TO ADDRESS 1.1a
AREA TO ADDRESS 1.2a
AREA TO ADDRESS 1.2b
Vision and Values
Legal and Ethical Behavior
Organizational Governance
AREA TO ADDRESS 1.1b
SUBPART (1)
Communication and Organizational Performance
SUBPART (2)
Elements
SUBPART (3)
28
OrganizationSelf AssessmentPMQA Criteria 2005
?????????????????
Category 7
Item 17
Area to Address 30
Subpart 90
Element 180
29
OrganizationSelf AssessmentPMQA Criteria 2004
????????????? RADAR
Result R
Assessment Review AR
Approach A
RADAR (PDCAR)
Deployment D
30
OrganizationSelf AssessmentPMQA Criteria 2005
6 ?????????????????????????
3
1
2
???????????????????
??????????????
?????????????????
1
1
4
5
6
??????????????????????
??????????????
?????????????????
31
OrganizationSelf AssessmentPMQA Criteria 2005
APPROACH

• Systematic
• Logical (repeatable)
• Prevention-based
• Tools and techniques
• Integration
• Cycles of refinement via a fact-based improvement
  process

32
OrganizationSelf AssessmentPMQA Criteria 2005
DEPLOYMENT

• All appropriate programs and transactions
• All processes
• All applicable sites and work areas in the
  organization
• All levels in the organization

33
OrganizationSelf AssessmentPMQA Criteria 2005
RESULT

• Results presented for
• all key measures
• Levels of performance
• meet goals
• Sustained improvement trends
• Appropriate comparisons and benchmarks

34
OrganizationSelf AssessmentPMQA Criteria 2005
RESULT
levels of performance meet goals
sustained improvement trends
comparisons and benchmarks
comparisons and benchmarks
all key measures
35
OrganizationSelf AssessmentPMQA Criteria 2005
????????????? ADLI
Integration I
Approach A
Learning L
Result R
Deployment D
36
OrganizationSelf AssessmentPMQA Criteria 2005
LEARNING

• Refining through cycles of
• evaluation improvement
• Encouraging breakthrough
• change through innovation
• Sharing of refinements and
• innovation with other units

37
OrganizationSelf AssessmentPMQA Criteria 2005
INTEGRATION

• Alignment between approach organization needs
• Measures,information and improvement system are
  complementary across units
• Plans,processes,results,analysis,
• learning,actions are harmonized across
  process and work units

38
OrganizationSelf AssessmentPMQA Criteria 2005
RESULT
levels of performance meet goals
sustained improvement trends
comparisons and benchmarks
comparisons and benchmarks
all key measures
39
OrganizationSelf AssessmentPMQA Criteria 2005
????????????? RADAR ADLI PDCA
Result R
Assessment Review (Learning Integration) AR
(LI) (C A Check Act)
Approach A (P Plan)
Deployment D (D Do)
40
OrganizationSelf AssessmentPMQA Criteria 2005
??????
41
???????????????????? ??? ???????????????
?????????????????????????????????????????????????
?????????????????????
OrganizationSelf AssessmentPMQA Criteria 2005
P ????????????????????
P1 ????????????
P2 ???????????????????
42
??????????????????????????????????????
????????????????????????????????
??????????????????
OrganizationSelf AssessmentPMQA Criteria 2005
P1 ????????????
a ??????????????????????????
b ???????????? ???????????
43
P.1 ????????????
OrganizationSelf AssessmentPMQA Criteria 2005

• a) ??????????????????????????

???????????????????????? ?????????/?????????
???????????????????? ?????????? ???????
???????????? ??????????
?????????????
?????? ????????? ?????????????????
44
P.1 ????????????
OrganizationSelf AssessmentPMQA Criteria 2005

• b) ????????????????????????????????

????????????????????? ??????????
??????????/??????????????????? ?????
?????????????????????????
???????????????????????????????????????? ?????????
????????????????
?????????????????????????? ???????????????????????
?????????????? ???????????????????????
45
??????????????????????? ??????????????????????????
????? ?????????????????????????????????????????
OrganizationSelf AssessmentPMQA Criteria 2005
P2 ???????????????????
a ??????????????
b ????????????????????????
c ???????????
46
P.2 ?????????? ?????????
OrganizationSelf AssessmentPMQA Criteria 2005

• a) ??????????????

?????????????????
??????????? ???????????????? ?????????????????????
???
???????????????? ???????????????
47
P.2 ????????????????????
OrganizationSelf AssessmentPMQA Criteria 2005

• b) ???????????????????????????????????

?????????? ??????????????? ?????????????
??????????
c) ?????????????????????????????
??????????????????????????????????????????????????
????
?????????????????????????????????????????
48
OrganizationSelf AssessmentPMQA Criteria 2005
1. ???????????
49
??????????????????????????????????????????????????
??? ????????????????????????????????
?????????????????????????????????????????????????
??
OrganizationSelf AssessmentPMQA Criteria 2005
1 ???????????
1.1 ????????????
1.2 ?????????????????
??????????????????????????????????????????????????
???????????????? ?????????????????????????????????
???????????????????????????????????????????
a ???????????
b ??????????
c ???????
a ??????????
b ????????
c ????????
50
OrganizationSelf AssessmentPMQA Criteria 2005
1.1 ????????????
a) ??????????? 1
????? ??????? ???????
???????2???
?????????? ??????? ???????
?????????????? ??????????
??????????? ???????
??????????? ????????
???????
?????????????? ????????????
???????????????? ??????? ?????????????????????????
??????
51
OrganizationSelf AssessmentPMQA Criteria 2005
1.1 ???????????
a) ??????????? 2
?????????????????????????????
?????????????? ???????????
????????????? ???????????????
????????????
???????? ????????
???????? ????????
??????????????????
52
OrganizationSelf AssessmentPMQA Criteria 2005
1.1 ???????????
b) ??????????????????????
????????????? ??????????????????????????????
?????????????????????? ?????????????
?????????????????????? ??????????????
???????????????????????????? ?????????????????????
???????
53
OrganizationSelf AssessmentPMQA Criteria 2005
1.1 ????????????
c) ??????? 1
?????????????????????? ???????
????????????????????
???????????????? ????????
????????????? ??????????????
???????????????? ???????
54
OrganizationSelf AssessmentPMQA Criteria 2005
1.1 ????????????
c) ??????? 2
???????????????? ?????????????? ????????????? ????
???????? ??????????
???????? ??????????
55
OrganizationSelf AssessmentPMQA Criteria 2005
1.1 ????????????
c) ??????? 3
??????????????? ?????
??????????? ????????????????
????????????? ????????????
???????????? ?????????????????????
????????????????????? ???????????????
56
OrganizationSelf AssessmentPMQA Criteria 2005
1.1 ????????????
c) ??????? 4
???????????????????????????? ?????????????????
??? ?????????? ?????????
?????????????????????????????
????????????????????? ???????????
??????????? ?????????????????
57
OrganizationSelf AssessmentPMQA Criteria 2005
1.2 ?????????????????
a) ??????????????????????? 1-2
???????????? ???????? ????? ???????????? ???
????????????
???????? ?????????
???????? ????????
???????? ??????
????????????? ?????? ??????????
???????????? ???? ????????????????????????
58
OrganizationSelf AssessmentPMQA Criteria 2005
1.2 ?????????????????
a) ??????????????????????? 3
???????? ???????????????? ????? ????????????
??? ????????????
???????????????????
??????????????????????????????????????
59
OrganizationSelf AssessmentPMQA Criteria 2005
1.2 ?????????????????
b ) ???????????????????????????
???????? ?????????????? ??????????? ??????????????
????????????????? ????
???????? ???????????
60
OrganizationSelf AssessmentPMQA Criteria 2005
1.2 ?????????????????
c ) ?????????????????????????????????
????????????????????? ??????????? ????
???????? ?????????
???????????? ??????????????????
???????? ????????????
?????????????????????????????
61
OrganizationSelf AssessmentPMQA Criteria 2005
1 ???????????
MANAGEMENT TOOLS
LEADERSHIP STYLE
CHANGE MANAGEMENT
MANAGERIAL GRID
SUPPLY CHAIN INTEGRATION
SEVEN S FRAMEWORK
KEY PERFORMANCE INDICATORS
CORE VALUES
SELF ASSESSMENT
EMPOWERMENT
VISION / MISSION STATEMENT
AGILITY
HOLISTIC THINKING
GOOD GOVERNANCE
62
OrganizationSelf AssessmentPMQA Criteria 2005
2. ????????????? ????????????????????
63
??????????????????????????????????????????????????
?? ??????????????????????????????????????????
???????????????????????????????????????????????
OrganizationSelf AssessmentPMQA Criteria 2005
2 ???????????????????????
2.2 ???????????????????
2.1 ??????????????????
??????????????????????????????????????????????????
??????????????????????? ??????????????????????????
??????????????????????????????????????????????????
??????????????????????????????????????????????????
??????????????????????????
a ???????????
b ???????????
a ?????/??????????
b ??????????
64
OrganizationSelf AssessmentPMQA Criteria 2005
2.1 ???????????????
a ) ??????????????????????????????????? 1
????????????????????????????????? ????
???????? ?????????
???????? ?????????????
???????? ???????
???????? ????????
?????? ??????? ?????????????
???????????
??????????
65
OrganizationSelf AssessmentPMQA Criteria 2005
2.1 ???????????????
b ) ????????????????????? 2
?????????????????????????????? ????????
???????????
???????????
????????????
?????????????? ????????????
???????-??????? ?????????
????-????? ??????????
??????????????????????????????????
???????????????????????????????
???????-??????? ?????????????
?????????? ?????????
?????????????? ??????????????
?????????????? ??????? ?????
??????????????????????????
66
OrganizationSelf AssessmentPMQA Criteria 2005
2.1 ???????????????
b ) ????????????????????????????????????? 1
?????????? ???????????
?????????????????????????
????????? ??????????
?????????????????
?????????????????????? ???????????????????
67
OrganizationSelf AssessmentPMQA Criteria 2005
2.1 ???????????????
b ) ????????????????????????????????????? 2
????????????????????? ????????????????????????????
??
?????????? ??????????
???????????????? ???????????????????????
???????????????? ???????????????????????????
???????????? ???????????
???????????? ??????????
68
OrganizationSelf AssessmentPMQA Criteria 2005
2.2 ?????????????????????????????????
a ) ??????????????????????????????????????1-4
?????????? ????????????? ?????????????????????????
?????
????????????????????????????

• ?????????????
• ????????
• ????????
• ???????

??????????? ?????????????
??????????? ?????????????????
?????????? ??????????
???????????? ?????????????????????????????????
???????????????????????????
?????????????????
?????????
69
OrganizationSelf AssessmentPMQA Criteria 2005
2.2 ?????????????????????
b ) ????????????????????????? 1-2
??????????????????????????? ??????????????????????
??????
??????????

• ??????????????
• ???????????
• ??????????

??????????? ??????????? ???
??????????
???????????????
??????????? ??????????
70
OrganizationSelf AssessmentPMQA Criteria 2005
MANAGEMENT TOOLS
2 ?????????????????????????????
BALANCED SCORECARD
STRATEGIC PLANNING
BOSTON MATRIX
MISSION STATEMENT
CORE COMPETENCIES
TOTAL QUALITY MANAGEMENT
HOSHIN KANRI
ECONOMIC VALUE ADDED ANALYSIS
CRISIS MANAGEMENT
STRATEGIC ALLIANCES
SWOT ANALYSIS
CONTINGENCY PLANNING
FIVE FORCES MODEL
SCENARIO PLANNING
71
OrganizationSelf AssessmentPMQA Criteria 2005
3. ?????????????????????????????????????????????
????????
72
OrganizationSelf AssessmentPMQA Criteria 2005
3 ???????????????????????????/????????????????????
3.1 ???????
3.2 ?????????????/????
??????????????????????????????????????????????????
?????? ???????????????? ??????????????
?????????????? ???????????????????????????
??????????????????????????????????????????????????
??????????????????????????????? ???????????
??????????????????????????????????
??????????????????????????????????????????????????
????????????? ????????????????????????????????
a ?????????????/????????????????????
a ????????????
b ????????
73
OrganizationSelf AssessmentPMQA Criteria 2005
3.1 ??????????????????????????????/???????????????
?????
a ) ????????????????????????????/????????????????
???? 1-3
????????????????????????????

• ??????????????
• ?????????????????
• ????????????????????

????????????????????????
??????????????????????????????????????? ??????????
??????????

• ???????????????? ?????
• ????????????
• ???????????????
• ??????????
• ?????????????????

???????????????????????????
74
OrganizationSelf AssessmentPMQA Criteria 2005
3.2 ??????????????????????????
a ) ???????????????????????????/?????????????????
??? 1-2
????????????????????????????

• ????????????????????????????????????/?????????????
  ????????????
• ???????????????
• ?????????????????
• ??????????????
• ?????????????????????

• ??????????????????????????????????????????????????
  ?????
• ????????
• ???????????
• ?????????

?????????????????????????????????????/????????????
????????
??????????????????????????????????????
75
OrganizationSelf AssessmentPMQA Criteria 2005
3.2 ??????????????????????????
a ) ???????????????????????????/?????????????????
??? 3-4
????????????????????????????
?????????????????????????
??????????????????????????????????????????????????
??????????????????????
??????????????????????????????????????????????????
??????????????????????
????????????????????? ?????????????????????????
76
OrganizationSelf AssessmentPMQA Criteria 2005
3.2 ??????????????????????????
b ) ????????????????????????????????/????????????
???????? 1-4
????????????????????????????
???????????????/???????????????????
??????????????????????????????????????????????????
?????????????????
??????????????????????
??????????????????????????????????????????
?????????????????????????????????????????
?????????????????
???????????????????????????????????
77
OrganizationSelf AssessmentPMQA Criteria 2005
MANAGEMENT TOOLS
3 ??????????????????????????????/?????????????????
???
BENCHMARKING
CUSTOMER RELATIONSHIP MANAGEMENT
CUSTOMER SEGMENTATION
CUSTOMER SURVEYS
VALUE CHAIN MANAGEMENT
FOUR Ps of MARKETING
78
OrganizationSelf AssessmentPMQA Criteria 2005
4. ?????? ????????? ????????????????
79
??????????????????????????????????????? ?????????
??????????????????????????????????????????????????
??????????????????????????????????????????
OrganizationSelf AssessmentPMQA Criteria 2005
4 ?????? ????????? ????????????????
4.1 ??????????????????
4.2 ????????????????
?????????????????????????????????????????????????
?????????????????????????? ??????????????????
??????????????????????????????????????????
??????????????????????????????????????????????????
??????????????????
a ????????
a ???????????????
b ????????????????
b ????????????
80
OrganizationSelf AssessmentPMQA Criteria 2005
4.1 ?????????????????????????????????
a ) ???????????????????? 1-3
????????????????????????????

• ????????? ?????? ???????????????????
• ??????????????????
• ??????????????

• ??????????????????????????????
• ????????????????????
• ????? ??????????
• ????????????
• ????????????

??????????????????????????????????????????????
???????????????????????????????????????????? ?????
????????????????

• ?????????????????????
• ???????????????
• ??????????????????

81
OrganizationSelf AssessmentPMQA Criteria 2005
4.1 ?????????????????????????????????
b ) ?????????????????????????? 1-2
????????????????????????????
???????????????????
??????????????????????????????????????????????????
?????????????????????????????????

• ??????????????????????????????
• ???????
• ????????????????/???????

82
OrganizationSelf AssessmentPMQA Criteria 2005
4.2 ???????????????????????????
a ) ??????????????????????????????????? 1-3
????????????????????????????
??????????????? ?????????????? ?????????????????
??????????????????? ??????????????? ???????????
??????? ??????????
??????????????????????????????????
???????????????????????????????????????????
???????????????????? ???????????????????? ????????
?????
83
OrganizationSelf AssessmentPMQA Criteria 2005
4.2 ???????????????????????????
b ) ???????????????? 1-2
????????????????????????????
???????????????????? ?????
?????????????????????????? ???????????
?????? ??????? ?????????????????
????????
?????????
?????? ??????? ??????????????????????/?????????
???????
???????????
?????? ?????????? ??????????????????????
???????
??????????
???????
??????????
???????????????????????????
84
OrganizationSelf AssessmentPMQA Criteria 2005
MANAGEMENT TOOLS
4 ?????? ????????? ????????????????
BALANCED SCORECARD
KEY PERFORMANCE INDICATORS
KNOWLEDGE MANAGEMENT
PRODUCTIVITY MEASUREMENT
BEST PRACTICES DATABASE
E-COMMERCE
MANAGEMENT INFORMATION SYSTEM
DECISION SUPPORT SYSTEM
85
OrganizationSelf AssessmentPMQA Criteria 2005
5. ??????????? ?????????????
86
???????????????????????????????
?????????????????? ???????????????????
??????????????????????????????????????????????????
???????????????????????????????????????????
OrganizationSelf AssessmentPMQA Criteria 2005
5 ?????????????????
5.1 ???????
5.2 ???????????????????????????
5.3 ??????????????????
????????????????? ?????????? ?????????????????????
????? ????????????????????????????????????????????
?????????????????????????????????????????
??????????????????????? ????? ????????????????????
??????????
??????????????????????????????????????????????????
??????????????????????????????????????????????????
???????? ????????????? ?????????????
87
OrganizationSelf AssessmentPMQA Criteria 2005
5.1 ???????
5.2 ???????????????????????????
5.3 ??????????????????
a ???????????
a ??????????????????
a ???????
b ?????????
b ????????
b ????????
c ???????
88
OrganizationSelf AssessmentPMQA Criteria 2005
5.1 ???????
a ) ?????????????????? 1-3
????????????????????????????
?????????????????????? ????????????
??????????????????????????????????????????????????
???????????
?????????????? ?????????????????????????
??????????????????? ?????????????????
???????????
????????
??????????????
????????????????
?????????????????????????
89
OrganizationSelf AssessmentPMQA Criteria 2005
5.1 ???????
b ) ?????????????????????????????
????????????????????????????
?????????????????????????? ???????????????????????
????????
?????????????????? ????????????????????????
?????????????
???????????????????????????
??????????????
?????????????????????????
??????????????????????????????????????????????????
?????????????????????????????
90
OrganizationSelf AssessmentPMQA Criteria 2005
5.1 ???????
c ) ????????????????????????????????? 1-4
????????????????????????????
?????????????????? ??????????????? ???????????????
??
???????????? ??????????????? ????????????????????
??????????????????????????????????
?????????????????????????????
?????? ???????????????????????????????????????????
??????????????????????????????????????????????????
???????????
91
OrganizationSelf AssessmentPMQA Criteria 2005
5.2 ??????????????????????????????
a ) ??????????????? 1-3
????????????????????????????
????????????????
?????????????????????????????????????????????????
??????? ?????????? ?????????????????
???????????????????????????????????
??? ????????
?????????????
?????????
??????????????????????????????????????????????????
?
??????????????
???????????
???????????
???????????????
????????????? ????????
????????
92
OrganizationSelf AssessmentPMQA Criteria 2005
5.2 ??????????????????????????????
a ) ??????????????? 4-6
????????????????????????????
??????????????????????????????????????
??????????????????????????????????????????
???????????????? ???????????????
????????????????????????????????
93
OrganizationSelf AssessmentPMQA Criteria 2005
5.2 ??????????????????????????????
b ) ???????????????????????????????
????????????????
????????????????????????????
?????????????????????
??????????
????????????????
94
OrganizationSelf AssessmentPMQA Criteria 2005
5.3?????????????????????????????????
a ) ????????????????????? 1-2
????????????????????????????
???????????????
????????????????????????????????/?????????
?????????
???????????
?????????????
??????? ??????????
95
OrganizationSelf AssessmentPMQA Criteria 2005
5.3?????????????????????????????????
b ) ???????????????????????????????????? 1-4
????????????????????????????
????????????????????????????????????? ???????
?????????????????????????????????????
??????????????????????????????????????????????
????????? ????????????????????????????????????
?????????????????????????????????????????????????
?????????????????? ???????????????????????????????
???????????????????????????????????????
??????????? ???????? ???????? ???????????
????????????????????????????????? ?????????????? ?
???????
96
OrganizationSelf AssessmentPMQA Criteria 2005
5 ?????????????????
MANAGEMENT TOOLS (1)
LEADERSHIP STYLE
INTERNAL COMMUNICATION
MANAGERIAL GRID
JOB ANALYSIS
CORE COMPETENCY
MASLOW THEORY
SUCCESSION PLANNING
LEAN ORGANIZATION
BROADBANDING
TRAINING EVALUATION
CAREER PATH PLANNING
LEARNING ORGANIZATION
360 DEGREE FEEDBACK
PERFORMANCE APPRAISAL
97
OrganizationSelf AssessmentPMQA Criteria 2005
5 ?????????????????
MANAGEMENT TOOLS (2)
JOB DESCRIPTION
EFFECTIVE COMMUNICATION
JOB EVALUATION
RECRUIT OR HIRING
JOB RELATIONS
RETENTION STRATEGY
PAY FOR PERFORMANCE
JOB METHODS
JOB INSTRUCTIONS
EARLY RETIREMENT
SUPERVISORY SKILLS
EXIT INTERVIEW
EFFECTIVE MEETING
TEAM BUILDING
98
OrganizationSelf AssessmentPMQA Criteria 2005
6. ????????? ?????????
99
OrganizationSelf AssessmentPMQA Criteria 2005
6 ????????? ?????????
6.2 ?????????????????
6.1 ????????????????????
??????????????????????????????????????????????????
?????????? ?????????????????????????
??????????????????????????????????????????????????
??????????????????????????????????????????????????
?????????????????????????????
a ????????????????????
a ?????????????????
100
OrganizationSelf AssessmentPMQA Criteria 2005
6.1 ???????????????????????
a ) ??????????????????????? 1-3
????????????????????????????
?????????????????? ??????????????
??????????????????????

• ??????????????????????????????????????
• ?????????
• ???????????????
• ???????????
• ?????????????????
• ????????????????

??????????????????????????????????????????????????
?????
101
OrganizationSelf AssessmentPMQA Criteria 2005
6.1 ???????????????????????
a ) ??????????????????????? 4-6
????????????????????????????
????????????????? ??????????????????????????
???????????????????????????????
???????????????????????????? ?????
?????????????????????????????????????
?????????????????????????????????????
?????????????????????????????????????????????
????????????????????????????? ???????????
??????????????????????????????
102
OrganizationSelf AssessmentPMQA Criteria 2005
6.2 ?????????????????
a ) ????????????????? 1-3
????????????????????????????
?????????????????? ????????
??????????????????????

• ??????????????????????????????????????
• ?????????
• ???????????????
• ???????????
• ?????????????????
• ????????????????

??????????????????????????????????????????????????
?????
103
OrganizationSelf AssessmentPMQA Criteria 2005
6.2 ?????????????????
a ) ????????????????? 4-6
????????????????????????????
????????????????? ??????????????????????????
???????????????????????????????
???????????????????????????? ?????
?????????????????????????????????????
?????????????????????????????????????
?????????????????????????????????????????????
????????????????????????????? ???????????
??????????????????????????????
104
OrganizationSelf AssessmentPMQA Criteria 2005
MANAGEMENT TOOLS (1)
6 ??????????????????
ACTIVITY BASED COSTING
FMEA / OEE
DOWNSIZING
ISO 9001/14001
JUST IN TIME
GMP / HACCP
KAIZEN
SIX SIGMA
LEAN PRODUCTION
QCC / 5S / SS / SPC
RE ENGINEERING
QUALITY FUNCTION DEPLOYMENT
TOTAL QUALITY MANAGEMENT
ORGANIZATIONAL ASSESSMENT
105
OrganizationSelf AssessmentPMQA Criteria 2005
6 ??????????????????
MANAGEMENT TOOLS (2)
TOTAL PREVENTIVE MAINTENENCE
OHSAS 18001
VALUE ENGINEERING
ISO 16949
VISUAL CONTROL
HA / AHA / JCIA
POKA -YOKE
INDUSTRIAL ENGINEER
COST OF QUALITY
QC STORY
7 WASTES
INNOVATION PROCESS
INTERNAL QUALITY AUDIT
DESIGN ON EXPERIMENT
106
OrganizationSelf AssessmentPMQA Criteria 2005
7. ??????? ????????????
107
OrganizationSelf AssessmentPMQA Criteria 2005
7 ???????????????????
7.1 ????????????????????????
7.2 ??????????????????????????
7.3 ???????????????????????????????????
7.4 ??????????????????????
a ?????????????????
a ?????????????
a ????????????
a ????????????????
108
OrganizationSelf AssessmentPMQA Criteria 2005
7.1 ????????????????????????????
a ) ??????????????????????????????? 1-2
????????????????????????????
???????????????????????????????????
??????????????????????????????????????????????
??????????
??????????
???????
???????
??????????????????/?????????????????????????????
??????????????????/?????????????????????????????
109
OrganizationSelf AssessmentPMQA Criteria 2005
7.2 ??????????????????????????
a ) ????????????????????????????? 1-2
????????????????????????????
??????????????????????????????????????????????????
??????????????
???????????????????????? ?????????????????????????
??????????????????????
??????????
??????????
???????
???????
??????????????????/?????????????????????????????
??????????????????/?????????????????????????????
110
OrganizationSelf AssessmentPMQA Criteria 2005
7.3 ??????????????????????????????????????
a ) ????????????????????????????????????????? 1-3
????????????????????????????
????????????????????????????????????
????????????????????????????????????
??????????????????????????????????????
??????????
??????????
??????????
???????
???????
???????
??????????????????/?????????????????????????????
??????????????????/?????????????????????????????
??????????????????/?????????????????????????????
111
OrganizationSelf AssessmentPMQA Criteria 2005
7.4 ??????????????????????
a ) ????????????????????????? 1-2
????????????????????????????
????????????????????????
????????????????????????????????
??????????
??????????
???????
???????
??????????????????/?????????????????????????????
??????????????????/?????????????????????????????
112
OrganizationSelf AssessmentPMQA Criteria 2005
7.4 ??????????????????????
a ) ????????????????????????? 3-4
????????????????????????????
??????????????? ????????????????????????
????????????????????????????????????????????
??????????
??????????
???????
???????
??????????????????/?????????????????????????????
??????????????????/?????????????????????????????
113
OrganizationSelf AssessmentPMQA Criteria 2005
7.4 ??????????????????????
a ) ????????????????????????? 5-8
????????????????????????????
????????????????????????????????
?????????????????????????????
?????????????????????????????????
????????????????????????
??????????????????????????????????????????????????
?????????????????????????
?????????????????????????????????????/????????????
??????????????
114
OrganizationSelf AssessmentTQA Criteria 2004
Q A
115
OrganizationSelf AssessmentTQA Criteria 2004
Thank You
Center of Excellence ????????????????????????
?????????????????????????
WWW.FTPI.OR.TH Tel. [phone] Fax.
0-2619-8090