Internal Psychological Rest Service (IPRS)

1
Internal Psychological Rest Service (IPRS)

• Theme. Psychological states of Societe General
  staff.
• The state of mental and physical health is an
  essential factor of successful professional
  activity.
• Being aware of current level of psychological
  and physical health of staff is needed for the
  professional selection, recruitment, assessment,
  reserve formation, career guidance, improvement
  of employees and organization in whole working
  capacity and increasing productivity.
•  

2
The idea and urgency of IPRS project

• PsyWay Team propose organization of Internal
  Psychological Rest Service. IPRS is psychological
  way of dealing with human functional state and
  working capacity.
• Nowadays in dynamic environment work stress can
  be very hard, especially in crisis situation,
  when people are under the pressure every moment.
• IPRS project is really very important for healthy
  atmosphere in the team and for good business
  performance.

• It's very useful for every employee to know the
  techniques of dealing with functional states,
  working capacity and to keep life work balance.

3
Link with the banking industry

• SG is the complex structure where employees work
  hard and often under the pressure to meet goals.
  IPRS should avoid suffering from stress,
  exhaustion, tension, professional burning out,
  that can occur.
• PsyWay propose to assess functional states of SG
  staff, to cope with functional states of lowered
  working capacity by using adequate means
  (differential approach to each state), to keep
  and take care of optimal working capacity
  functional states.
• Improvement of the level of staff working
  capacity will increase business results.

4
Framework

• Objectives.
• Organization of IPRS including staff recruitment
  and training, providing accommodations
• Assessing functional states and performance of SG
  staff
• Providing a complex of psychological rest
  measures
• Evaluating results and giving a feedback.
• Mission. Business results improvement by taking
  care of employees health.
• Target audience. SG staff.

5
Methodology

• Method. IPRS will use structural integrative
  approach to human state, which proposes
  assessment and improvement of 4 state performance
  indicators physiological, psychological
  (including cognitive and reflexive),
  psychophysiological and behavioral.
• Means of action. External and internal
  psychological techniques (trainings on
  psychological self-regulation skills, functional
  music, relaxation videos, multimedia programs,
  reflexological method, massage and est.).

6
First steps of IPRS project

• (February, 2009)
• Intranet Forum on IPRS project was opened in BSGV
  (Russia). The themes of discussion were
  advantages, disadvantages, abilities and limits
  of IPRS project.
• Research on typical functional states among BSGV
  employees. It was decided to make the research on
  typical functional states of BSGV employees
  during working day. The assessment procedure was
  made by combining different methods developed by
  psychologists of Lomonosov Moscow State
  University.
• Trainings on self-regulation skills results.
  First trail trainings on self-regulation skills
  took place among BSGV employees. To make effect
  of the trainings obvious PsyWay team assessed
  employees functional states before and after
  training.

7
Intranet Forum on IPRS project

• BSGV employees were very interested in this
• topic and kindly left their comments on BSGV
  Intranet Forum. There were aproximatly 350
  previews and 20 comments.
• The employees shared with their own spontaneously
  formed ways of self-regulation such as speaking
  with colleagues, watching through the window,
  doing exercises, listening to the music and
  changing of activity.

• The participants of discussion approved ideas of
  well-equipped Rest rooms and industrial
  gymnastics.

8
Research on typical functional states

• PsyWay team made the research on typical
  functional states of BSGV staff. The research was
  held among 18 employees of Call-center.
• This diagram shows the problem areas. They are
  high level of Mind tiredness, Situational
  anxiety, Pose tonic tension, few Positive
  emotions, Negative emotions presence, low level
  of Subjective comfort.
• To improve these indicators BSGV can use the
  whole range of relaxation activities proposed by
  PsyWay Team.

9
Trainings on self-regulation skills results

• Trainings on self-regulation skills took place
  among 15 BSGV employees.
• The diagram shows that indicators of Mind
  tiredness, Physical tiredness, Situational
  anxiety, Pose tonic tension, Negative emotions
  fell after all trainings.
• Indicators of Positive emotions and Subjective
  comfort were increased after all trainings.
• These data confirm three methods of relaxation
  used by PsyWay Team have positive effect.
• But there were no cardinal changes by the reason
  of small amount of procedures. For the brightest
  performance of the techniques application effect
  constant usage of these methods is necessary.

• PsyWay Team used techniques directed towards
• toughening and relaxation of all muscle groups
• imagining toughening and relaxation of all muscle
  groups
• imagining whole situations or stories (at the
  beach, on the meadow, near the fireplace).

10
Benefits and execution period

• Benefits. Improved business results and raised
  living standards.
• Execution period. Organization of IPRS is
  inexpensive and will take 3 month. The project is
  designed for long term goals once and for all.