Business process modelling with process maps

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Business process modelling with process maps

• Study material for October 10th and 17th
• Dr. Mojca Indihar temberger, Associate Professor

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Business Process

• A business process is a collection of activities
  that take one or more kinds of inputs and create
  an output

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Porters Value Chain
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Why do we model business processes

• Better understanding of business processes in the
  organization
• Making a big picture of the way business is done
• Finding inefficiencies in business processes
• Changing and improving processes, testing changes
  
• IS development

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Process Maps
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Kinds of business processes

• Managerial e. g. strategic planning
• Primary e. g. order fulfilment
• Support e. g. human resource management

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Business Process Change (BPC)

• Preceded by business process reengineering (BPR)
• a methodology in which an organization
  fundamentally and radically redesigned its
  business processes to achieve dramatic
  improvement
• Today, BPC can focus on anything
• redesign of an individual process
• redesign of a group of processes
• redesign of the entire enterprise

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Drivers of Process Change

• Reducing cost and improving productivity
• Improving efficiency and effectiveness
• Automating processes
• Fitting commercial software (ERP systems)
• Introducing e-business
• Streamlining the supply chain (Supply Chain
  Management SCM)
• Improving customer service (Customer
  Relationships Management CRM)

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BPC main goals
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Business process management
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BPM Tools

• Visual representation made up of interconnected
  objects
• activities
• sequencing
• resources
• times
• rules
• What-if capabilities
• it enables process simulation and
• performance comparison of alternative process
  designs

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Process Tools
BPTrends.com
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Some BPM Tools

• iGrafx
• ADONIS
• ARIS
• SIMPROCESS
• Savvion
• System Architect
• Visio
• Corporations ProVision
• Casewise
• WebSphere
• Ultimus
• Oracle BPEL Process Manager

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Some techniques for business process modelling

• Process maps
• eEPC diagrams
• IDEF diagrams
• Data flow diagrams
• Petri nets
• Business Process Modelling Notation (BPMN)

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eEPC diagrams

• extedned Event-driven Process Chain
• ARIS

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IDEF diagrams
Integrated Definition for Function Modeling
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Simulation

• To evaluate existing processes
• To estimate the effect of changes
• Discrete Event Simulation (DES)

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Additional resources

• Books and papers of Davenport, Hammer, Champy,
  McCormack, Burlton, Senur, Kovacic
• Business Process Trends, www.bptrends.com
• Business Process Management Initiative,
  www.bpmi.org
• Business Process Management Group, www.bpmg.org