SantaCare Services tailored to secure your business

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SantaCare Services tailored to secure your
business
2009.10.08 Justas Darguas GM Santa Monica
Networks Group
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Familiar situation?

• IT Networking and Security is not your core
  business, but dealing with it involves increasing
  amount of time and money.
• Despite of having own specialists, problems
  continue to exist or new appear.
• You have IT specialists, but none for the
  technology you going to implement (or
  implemented). Seems like you need more and more
  people.
• When IT specialist is leaving, together with him
  important information and knowledge about your
  business is leaving along.
• IT specialist built the solution, but there is no
  documentation about it.

• The bigger your company is, the more different IT
  specialist you need
• Despite of having own IT specialists, problems
  continue to exist

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Networking challenges

• Even functioning network infrastructures need
  maintenance
• Software and hardware failures, configuration or
  licensing problems, upgrades, new features
  needed...
• When you need assistance, you might have to deal
  with multiple parties
• Different vendors, resellers, consulting
  companies...
• Vendor TACs are usually located abroad, not
  knowing anything about your needs, never mind the
  network infrastucture or other vendors devices

• The bigger your company is, the more different IT
  specialist you need
• Despite of having own IT specialists, problems
  continue to exist

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Networking challenges continued

• You have to deal in foreign language with 1st
  line people with little techical knowledge,
  simple things might take ages to resolve
• Hello Sir, this is Abu, how may I be at your
  assistance...?
• Might take days until you are redirected to more
  experienced level
• Resolving might require an experienced consult to
  come onsite or taking remote connections to your
  devices
• Vendor wont do this so you have to call to a
  consulting company
• For hardware replacements, someone has to install
  and restore configuration
• Do you always have that resource, maybe at remote
  branch office?

• The bigger your company is, the more different IT
  specialist you need
• Despite of having own IT specialists, problems
  continue to exist

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(No Transcript)
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Maintenance ServicesSaving time
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Worst Case Scenario
VENDOR 1
Abu speaking
RESELLER 1
Wouldnt know about that
Networking problems?
Not our problem
Licensing problems?
Software requests?
VENDOR 2
RESELLER 2
Software bugs?
Feature requests?
Money first!
Defected hardware?
Onsite need?
Call XYZ
CONSULTS
DISTRIBUTOR
Maybe later...
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Introducing SantaCare Maintenance Services
Networking problems?
Software requests?
Licensing problems?
Software bugs?
Feature requests?
Defected hardware?
Onsite need?
Single point of contact for all queries!
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SantaCare Maintenance Services

• Maintenance contract tied to a certain networking
  device
• Give you one single point of contact in all
  situations
• Phone and email assistance for network problems
• Remote Onsite services
• Hardware replacements
• Software distribution
• Different modules to choose from to build a
  suitable service package
• Service modules for your choice
• Service level (SLA) variancy

• The bigger your company is, the more different IT
  specialist you need
• Despite of having own IT specialists, problems
  continue to exist

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SantaCare Maintenance Services Package
SantaCare Maintenence Main Module
SPARE HARDWARE REPLACEMENT RMA Vendor support
SOFTWARE UPDATES fixes /or updates on Customer
request
SMN PHONE E-MAIL SUPPORT
Cost efficient remote access to device
REMOTE TROUBLESHOOTING SUBMODULE

Replacement Standard configuration restore
ONSITE REPAIR SUBMODULE
ONSITE TROUBLESHOOTING SUBMODULE
Troubleshooting at Customer premises
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Choice of Service Levels
Support package to suite your specific needs
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Conclusion

• SantaCare Maintenance Services
• Gives you high-level technical support by people
  who speak your language and know your environment
• Is a single point of contact in all enqueries
• Is adjustable to your specific needs
• Makes you sleep a bit better...

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SantaCare Professional ServicesGetting the
competence when you need
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SantaCare Professional Services Package
Hour Module
Hour Pool Module
Virtual Expert Module
Project Module
Training Module
TIME BASED CONSULTING
CONTINUOUS CONSULTING
SOLUTION CONSULTING

• Problem solving
• Design implementation
• Hardware and software changes

• Solution planning
• Solution implementation
• Security audits
• Training workshops

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Conclusion

• SantaCare Professional Services
• No need to hire own IT specialist
• No need to care about trainings
• Utilize SMN specialist as much as job requires
• External specialist documents better than
  internal
• Customer can chose most appropriate package
• All SMN Group internal competencies are
  accessable easy and in short notice

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Managed ServicesBringing business, quality
experience together
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Scenario no.1 Late investment, no investment
budget
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SantaCare Managed Services Content
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Financial Business Benefit of Managed Services
SERVICE FEE NO INVESTMENTS
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How we Operate the Service
Santa Monica Networks
Support request
Network Operation Center (NOC) Monitoring Remote
support
Technical Support Engineers, Solution
Architects
Service xx Service xxx
SLA
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SC ManagedPortfolio
Managed
Managed WiFi
Managed Remote Connectivity
Managed Unified Communication
Managed Firewall
Integration
Remote monitoring
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Conclusion

• SantaCare Managed Services
• Built and operated by professional with
  professional equipment
• Adjusts to customer needs tailored solutions
• Develops throughout the service lifecycle
• Saves costs no need to recruite or invest on
  new hardware
• Enables you to focus on your business

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Can Santa Monica Networks do all this?
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Santa Monica Networks Group

• Founded in 1989
• Employs 80 people
• Companies in Finland and all Baltic states
• - Santa Monica Networks Oy, Finland
• - Santa Monica Networks AS, Estonia
• - Santa Monica Networks SIA, Latvia
• - Santa Monica Networks UAB, Lithuania

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Certifications Proof of Expertice

• Cisco Gold Certified Partner
• Juniper Security Elite Partner
• Juniper SP Elite Partner
• Blue Coat Premium Partner
• F5 Gold Advantage Partner
• RSA Solution Partner
• Nokia Gold Partner
• Check Point Silver Partner
• Pointsec Partner
• And many more...

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Competence Areas
Its all about trust
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Summary

• SantaCare Services gives security in operational
  your networks
• Best practices and shared highly skilled
  specialists from 4 countries
• SMN provides tailored services based on
  Customers particular needs
• SMN has framework to turn technological solution
  into Managed Services
• Same services content, processes and SLAs across
  Finland, Estonia, Latvia and Lithuania with
  single contact in NOC
• SantaCare services are not technology this is
  alternative business model

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Services to secure IT!
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Thank you!Questions?