Best Practice in Shared Services

1
Best Practice in Shared Services

• Buyers and Sellers - what do you need to do?
• Dr Hannah Goodman - Director Shared Services,
  TATA Consultancy Services Chair, Local
  Government Service Provider Advisory Group
• Nick Mellors - Shared Services, TATA Consultancy
  Services

2
Agenda

• Introductions (10 mins)
• Why Would You Buy or Sell? (15 mins)
• Preparing to Sell (15 mins)
• Preparing to Buy (15 mins)
• Sum Up (5 mins)

3
Introductions

• Name
• Organisation
• Interest in Shared Services

4
An Overview

• TCS was established in 1968
• FY 2006 revenue of USD 2.97 billion ( from USD
  2.24 billion in FY 2005)
• Over 90,000 employees
• Awarded triple certification for Quality (ISO
  90012000), Security (BS 7799-22002) and
  Services (BS 15000-12002)
• 1st Company in the world to be assessed at Level
  5 for integrated enterprise-wide CMMI and PCMM
• Global presence - Operations in 51 countries, 148
  offices in 39 countries
• Ranked 12 among Global Top 20 IT Services
  Companies

5
Why Would You Buy or Sell?

• Group Discussion
• What drivers?
• What enablers?
• What obstacles?

6
Preparing to Sell Issues to Consider

• Customer Account Management
• Processes
• Technology
• Costing/Charging
• Benchmarking
• Market Knowledge

7
Preparing to Buy Issues to Consider

• Market Knowledge who could we share with, for
  what
• Processes current processes, implications of
  sharing common processes
• Ownership v Control
• Commercials the Buying process
• Change Management

8
Sum Up

• Dr Hannah Goodman
• Director Shared Services, TATA Consultancy
  Services
• Chair, Local Government Service Provider Advisory
  Group
• hannah.goodman_at_tcs.com
• Nick Mellors
• Shared Services, TATA Consultancy Services
• nick.mellors_at_tcs.com

9
Thank You

• Visit us at www.tcs.com