Interactive Voice Response IVR

1
Interactive Voice Response (IVR)

• Customer Service
• Laura Moore
• Kenneth Tan
• Neil Vaz

2
What is IVR?

• Customer ? Computer System interaction via
  telephone

3
Why does petPRO need IVR?

• Service more callers
• Reduce costs
• Quicker communication

4
VoiceGuide

• 10 years in the business
• 6449

5
IVRsoft CT Developer Studio

• 4 years in the business
• 8800

6
Comparison
7
(No Transcript)
8
VoiceGuide or CT Developer Studio

• VoiceGuide
• Less expensive
• Provides more help features
• Has been in business longer

9
Why invest in VoiceGuide?
Break-even point.