Understanding of Ego States:

1
Energise Communication SkillsImproving your life
skills
Good communication is both the foundation and the
catalyst of high performance. Energise focus on
creating an understanding of both how and why we
communicate in the way we do and on how to change
our communication styles to deal with different
situations.
Transactional Analysis
Communication Process
Active Listening Skills

• Understanding of Ego States
• Parent
• Adult
• Child

Sender Message Receiver Decoding the Message
Attending Prompting Open Ended Questions Rephrasin
g Empathy Self-Disclosure Re-enforcing
Observation Skills
Communication Preferences
Body Language What you hear
Visual Auditory Kinaesthetic
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2
Outcomes of Communication Skills

• Understanding of different ego states and why and
  when we operate from each
• Understanding of the communication process
• Improved Active Listening Skills
• Improved Observation skills
• Understanding of yours and others communication
  preferences

Communicate with us now on information_at_energise.uk
.com