Designing Appraisal Systems

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Designing Appraisal Systems

• MANA 4328
• Dr. George Benson
• benson_at_uta.edu

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Designing Appraisal Systems

• What types of behaviors does SRP need from
  employees to be successful?
• What type of information is needed?
• Drafters / Field Sales / Machinists
• How would a business owner know if employees are
  doing a good job?
• Where is the information coming from?
• Drafters / Field Sales / Machinists
• What should the evaluation forms look like?

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Designing Appraisal Systems

• How can performance management systems promote
  two conflicting goals simultaneously?
• Quality vs. Quantity
• How can performance management systems promote
  individual performance and teamwork or
  coordination simultaneously?
• Individual vs. Group

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Linking Individual Organizational Goals

• What are the ultimate goals?
• Profits, Sales, Customer Service, Quality
• Balanced scorecard
• Dont focus on intermediate goals unless they
  matter.
• Consider the importance of coordination among
  employees or units.
• Consult with business leaders and employees on
  appropriate goals

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Balanced Scorecard

• What you measure is what you get
• Financial vs. operational measures
• Short term vs. long-term effectiveness
• Specific goals and measures for
• Shareholder satisfaction
• Customer satisfaction
• Operational Excellence
• Innovation and Learning
• Others?

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Management By Objectives

• Specific process to align organizational goals
  and individual objectives.
• Instead of just a few top-managers, all managers
  of a firm participate in the strategic planning
  process.
• MBO principles are
• Cascading of organizational goals and objectives,
• Specific objectives for each member,
• Participative decision making,
• Explicit time period, and
• Performance evaluation and feedback.