Commission%20for%20Conciliation,%20Mediation%20and%20Arbitration

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Commission for Conciliation, Mediation and
Arbitration

• Annual Report 2001/2002

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Vision

• To promote social justice and economic growth
  with the social partners by transforming
  relations in the labour market.
• This will be achieved by delivering high quality,
  low cost, dispute resolution and prevention
  services

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Delivering Key Objectives

• Dispute Resolution
• Dispute Prevention/Management
• Institution Building
• Registry/Support Services

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2002/2003 Projects

1. Legislative Amendments Project
2. Information Systems
3. Customer Service
4. Capacity Building
5. High Std. Operations Performance

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Workload to Resources
Year Budget Difference Human Resources Difference Caseload Difference
97/98 R93m 438 67035
98/99 R106m 14 429 -2 86182 29
99/00 R129m 22 415 -3 88756 3
00/01 R125m -3 393 -5 103078 16
01/02 R136m 9 403 3 110639 7
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Dispute Resolution Caseload
Total caseload 470 146
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Operations Overview
Average of 444 referrals per working day
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Percentage Dispute Referrals per Month
(comparison with Previous Year)
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Dispute Referrals by Province
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Dispute Referrals by Issue
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Dispute Referral by Sector
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Conciliation Settlement Rate
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Conciliations Arbitrations per Province
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Commissioner Breakdown by Province
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Total Breakdown of Full Time Staff by Function
Race
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Dispute Resolution Performance Efficiencies

• 65 increase in cases in 5 years managed by
  greater case processing/case handling efficiency
• How?
• Case screening 28
• Scheduling conciliations 10 per CMA per day
• Conciliation settlement rate 70
• Cases per commissioner 4 or 2 or 2
• Case administration 10 per CMA per day

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Dispute Resolution Projections 2002/2003

• Case Projections
• Caseload 113 262
• Cases screened out 32 053 (28)
• Conciliation settlement rate 56 694 (70)
• Arbitrations 27 512
• Legislative amendments

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Legislative Amendments Project

• Implementation Project
• Developing CCMA Rules, Forms Regulations
• Adapting the Case Management System
• Public Awareness
• Commissioner Registry Training
• Finance
• Budget Resources
• Provincial Roll-out

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Overview Dispute Prevention

• Aim is to reduce referrals to the CCMA and
  improve the quality of those referred through
  supporting targeted CCMA users in building
  capacity to
• resolve problems and disputes at the workplace
  level
• avoid inappropriate dispute referrals to the
  CCMA
• effectively and correctly manage referrals
  brought to the
  CCMA

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Dispute Prevention - Focus for 2002/2003

• Workplace
• Problem solving and dispute minimization
• Union and employer office
• Best practice screening, categorizing and
  processing of disputes
• CCMA
• Best practice preparatory steps for CCMA
  processes
• Public
• Awareness raising and networking

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Overview - Institution Building

• 15 bargaining councils (BCs) trained accredited
  to conciliate disputes
• 33 BCs also trained accredited to conciliate
  and arbitrate disputes
• Provided customized case management systems
• Technical assistance to establish resource
  the Public Sector Coordinating Bargaining Council
  (PSCBC) 4 sectoral BCs
• Collaborative work technical assistance to
  other institutions

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Institution Building Focus 2002/2003

• Additional training of BC dispute resolution
  panelists
• Provide IT support for BCs customized case
  management systems
• Technical support to new dispute settlement
  services in SADC countries
• Collaborative work technical assistance to
  other SA institutions