High Performance Organisations

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High Performance Organisations
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Teamwork and HighPerformance Teams

• Introduction
• What is a high performance teamand what is
  teamwork?
• What is team building?
• What can be done to improve team processes?
• How do teams contribute to the high performance
  workplace?

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What is a high performance teamand what is
teamwork?

• A team is a small group of people with
  complementary skills, who work actively together
  to achieve a common purpose for which they hold
  themselves collectively accountable.
• Teams are one of the major forces behind
  revolutionary changes in contemporary
  organisations.

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What is a high performanceteamand what is
teamwork?

• The nature of teamwork.
• Team members actively work together in such a way
  that their respective skills are utilized to
  achieve a common purpose.
• Teamwork is the central foundation of any high
  performance team.

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What is a high performanceteamand what is
teamwork?

• Characteristics of high performance teams.
• High performance teams
• Have strong core values.
• Turn a general sense of purpose into specific
  performance objectives.
• Have the right mix of skills.
• Possess creativity.

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What is a high performanceteamand what is
teamwork?

• Diversity and team performance.
• Diverse teams
• Improve problem solving and increase creativity.
• May struggle in the short term.
• Have strong long-term performance potential.

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What is team building?

• Team members and leaders must work hard to
  achieve teamwork.
• Team building helps in achieving teamwork.
• Team building.
• A sequence of planned activities designed to
  gather and analyze data on the functioning of a
  group and to initiate changes designed to improve
  teamwork and increase group effectiveness.

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What is team building?

• How team building works.
• Five step process.
• Problem or opportunity in team effectiveness.
• Data gathering and analysis.
• Planning for team improvements.
• Actions to improve team functioning.
• Evaluation of results.

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What can be done to improveteam processes?

• Increased emphasis on teams and teamwork
• Presents challenges to people accustomed to more
  traditional ways of working.
• Creates complications due to multiple and
  shifting memberships.
• Requires team leaders and members to deal
  positively with group dynamics issues.
• Requires ongoing team building.

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What can be done to improveteam processes?

• Task and maintenance leadership.
• High performance teams require distributed
  leadership.
• The team leader and team members share in the
  responsibility of meeting task needs and
  maintenance needs.

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What can be done to improveteam processes?

• Task activities.
• The various things members do that contribute
  directly to the performance of important group
  tasks.
• Task activities include
• Initiating discussion.
• Sharing information.
• Asking information of others.

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What can be done to improveteam processes?

• Maintenance activities.
• Support the groups social and interpersonal
  relationships.
• Maintenance activities include
• Encouraging the participation of others.
• Trying to harmonize differences of opinion.
• Praising the contributions of others.

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What can be done to improveteam processes?

• Groups members should avoid the following
  disruptive behaviors
• Being overly aggressive toward other members.
• Withdrawing and refusing to cooperate with
  others.
• Talking too much about irrelevant matters.
• Trying to compete for attention and recognition.

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What can be done to improveteam processes?

• Norms
• Represent beliefs about how group or team members
  are expected to behave.
• Are rules or standards of conduct.
• Clarify role expectations.
• Help members to structure their behavior
• Help members to gain a common sense of direction.
• Help to reinforce group or team culture.

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What can be done to improveteam processes?

• Team cohesiveness.
• The degree to which members are attached to and
  motivated to remain a part of the team.

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What can be done to improveteam processes?

• Members of highly cohesive groups
• Value their membership.
• Try to maintain positive relationships with other
  members.
• Are energetic when working on team activities.
• Are not prone to absenteeism or turnover.
• Are genuinely concerned about team performance.

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What can be done to improveteam processes?

• High team cohesiveness occurs quickly when
• Members are similar in age, attitudes, needs, and
  backgrounds.
• Group size is small.
• Members respect each others competencies.
• Members agree on common goals.
• Members work on interdependent tasks.
• Groups are physically isolated from others.

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What can be done to improveteam processes?

• Rule of conformity in group dynamics.
• The more cohesive the group, the greater the
  conformity of members to group norms.
• Positive performance norms in a highly cohesive
  group have a positive effect on task performance.
• Negative performance norms in a highly cohesive
  group have a negative effect on task performance.

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How do teams contribute to the high performance
workplace?

• Virtual teams.
• Members meet at least part of the time
  electronically and with computer support.
• Groupware facilitates virtual meetings and group
  decision making.

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How do teams contribute to the high performance
workplace?

• Key advantages of virtual teams.
• Brings cost effectiveness and speed to teamwork.
• Brings computer power to information processing
  and decision making.
• Key disadvantage of virtual teams.
• Direct personal contact among members suffers.

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How do teams contribute to the high performance
workplace?

• Self-managing teams.
• Small groups are empowered to make the decisions
  needed to manage themselves on a daily basis.
• Teams make decisions on
• Scheduling work.
• Allocating tasks.
• Training in job skills.
• Evaluating performance.
• Selecting new team members.
• Controlling quality of work.

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How do teams contribute to the high performance
workplace?

• Benefits of self-managing teams.
• Productivity and quality improvements.
• Production flexibility.
• Faster response to technological change.
• Reduced absenteeism and turnover.
• Improved work attitudes.

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How do teams contribute to the high performance
workplace?

• Operational difficulties for self-managing teams.
• Impact on supervisors and others accustomed to a
  more traditional way of working.
• Self-managing teams are not appropriate for all
  organizations.

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