Qshow Web Conferencing Training

1
Welcome to
Qshow Web Conferencing Training
2
Agenda

• Part 1 Scheduling Shows
• The Qshow website as your central access point
• What types of shows can I schedule?
• Starting a show now, includes
• Submitting and previewing content
• Selecting audio conference options
• Scheduling a show
• Standard Scheduled show, includes
• Specifying invitation options
• Custom Scheduled show, includes
• Additional custom services
• Choosing archive types

3
Agenda

• Part 2 Leader Skills
• Joining Shows
• Leader Roles
• The Lobby
• The Leader Workspace
• Leader Toolbar Overview
• Changing Presenters
• Sharing Content
• Presenting PowerPoint Slides
• Navigating with Animations
• Application Sharing
• Collaborating with App Control
• Web Touring
• Annotating
• Centralized Audience Management
• Chat Messaging
• Voting and Polling
• Streaming Shows
• Exiting the Show

4
Agenda

• Part 3 Manage Your Account
• Additional Account Management features
• The Show List
• The Content Library
• Audience Lists
• Security options
• My Profile
• Reports
• Show reports
• Archive tracking
• Customer Support

5
Agenda

• Part 1 Scheduling a Show
• The main website is the central access point for
  all show activity.
• Go to www.showvisuals.com to
• Join a show
• Lead a show
• Manage My Account
• Enter your username and password to enter Studio,
  the show scheduling service.
• Start shows now
• Schedule shows for a later time

6
Introduction to Your Account
The Studio homepage three main areas

• Left navigation
• Start and Schedule Shows
• Show List (all details)
• Content Library
• Audience List
• Registration Page Library
• Survey Page Library

• Administration area
• Show News
• My Profile
• FAQs
• Contact Details
• Log Out

• Central area
• List of Future Shows
• Start a Show Now
• Schedule a Show

7
What Show Types Can I Schedule?
Main features of each show type
8
Start a Show Now

• Now shows are the most basic show type.
• Set up and start your show just before your
  meeting is scheduled to begin.
• Log in to your account
• Go to www.showvisuals.com and click Manage my
  Account.
• Enter your username and log in to Studio.
• From the Studio home page, select Start a Show
  Now.

Click Start a Show Now.
9
Start a Show Now Overview

• Enter a name for your show
• Select from three content options
• No content uses a default background
• Select content from library
• Submit new content
• Select an audio conference option
• No audio conference support
• Use your Studio audio conference number
• Add another audio conference number

• Read the Connection Instructions for details on
  helping your participants join you on the
  show.
• Additional Options available
• Click Start Show to move directly into the show.
• Make sure you connect to the show before your
  participants.

10
Start a Show Now Additional Options

• Start a Show Now - Additional Options
• Billing Code
• Registration Page
• Select registration page from library
• Create New Registration Page
• Post Show Participant Landing Page
• Standard participant landing page
• Select post show survey page from library
• Create New Post Show Survey
• Surf to the following web page
• None

11
Schedule a Standard Show Overview
Fully automated, 24x7, schedule for future time,
with invitations

• A Standard Scheduled show is a fully-automated
  self-service solution
• Standard Scheduled shows are the same as a Now
  show but with following additional options
• You schedule shows for a future time
• You receive automated invitations and reminders
• Minimum of 15 minutes lead time
• From the Studio home page, click Schedule a Show,
  then click Standard Scheduled.

12
Schedule a Standard Show gt Step 1

• When reserving a Standard Scheduled show,
  additional information is required because
• You are scheduling for a later time, and
• Invitations and reminders are provided.
• Enter the date and time of the show
• Specify the duration of the show and the lobby
• Estimate the number of participants (150 max)
• There is an additional content option because
  the show is scheduled for a later time, you can
  choose to Submit Content later. Note that if
  you dont submit content in time, the default
  content will be used instead.
• Click Next to move to Step 2

13
Select an Audio Conference Option

• Same options as Now shows
• No audio conferenceMost commonly chosen for
  in-house meetings that use your companys
  internal phone system.
• Use my Personal Audio ConferenceThis is the
  audio conference number supplied with your Studio
  account.
• I will supply an alternate audio conferenceIf
  you choose to use another audio conference
  number, you can enter the details here and the
  numbers will be available in the show time
  software for the participants.

14
Specify Invitation Requirements
Step 2 of Standard Scheduled shows

• Standard templates are provided for all accounts.
  Preview your templates in the Invitation Details
  section. Add time zones if necessary. Add details
  specific to the show in the Optional Show
  Description box.
• Have invitations sent to your address so that you
  can forward to your own list of invitees.NOTE
  If you choose this option, be sure to send the
  leader invitation only to those people who will
  be leading the show.

• Set up an audience list within Studio and have
  invitations automatically sent to that list.
  Well look at Audience Lists in more detail
  shortly
• Only allow participants included in the
  invitations list to join. Add an additional
  level of security to your event by only allowing
  those directly sent an invitation from Studio to
  join your web conference.
• Request reminders for your invitees. Reminders
  are available if the show if the show is
  scheduled 36 hours in advance. They are sent 18
  hours before the scheduled start time.
• Specify whether to include a Calendar Appointment
  attachment. This will allow an invitee to
  automatically add the show to their electronic
  calendar.

15
Set Up an Audience List
Step 2 of Standard Scheduled shows

• You can set up an audience list within Studio for
  use on a particular show. You can save the list
  and re-use it for other shows.
• Your email address is the default for invitation
  bounce-backs. You can change this, if necessary.
• Add individuals by clicking Add Individual and
  entering contact details for each person
  including name, email, company name, and phone
  number. Then click Save.

• Save time by searching the Studio database for
  your invitees. Type the individual's email
  address and click Find. If theyve been invited
  to a show before, theyll be in the master
  database.
• You can import lists from Microsoft Outlook,
  Outlook Express, and Excel. Click Import External
  List and follow the instructions and Help in the
  wizard.
• To delete participants from the list, check the
  box beside the name, then click Remove Selected.
• To change a participant to a leader and vice
  versa, click the hyper linked name and change the
  role in the Update Individual window.
• Click Save when you have finished.

16
Standard Scheduled Additional Options

• Show passwordsSet passwords for leaders and
  participants to enter the show. They can be
  different or the same and they are available in
  the invitations.
• Exclude participant names from all lists during
  showTo preserve participant anonymity during the
  show, select this option.
• Allow participants to message GroupIf you would
  like participants to broadcast messages to
  everyone on the show, select this option.
• Allow participants to Raise Hand
• All other Additional Options same as for Now Shows

17
Schedule a Standard Show gt Click Finish

• When youve finished making your selections,
  click Finish.
• Invitations are sent at this time.
• A Show Confirmation providesyou with the
  high-level details of the reservation you have
  just made.

18
Schedule a Custom Show Overview
Full service, customized services for special
events

• A Custom Scheduled show is our full-service
  option. Custom Scheduled shows offer the same
  features as Standard Scheduled shows plus these
  options
• Customized show content, such as Flash animations
• Individually Customized Registration Pages
• Streaming Audio/Video
• Show archives for on-demand viewing
• Operator-assisted audio conference
• Leader support during show
• Event Management services
• From the Studio home page, click Schedule a Show,
  then click Custom Scheduled.

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Schedule a Custom Show gt Step 1
Name and Schedule, Content Options

• Provide the same information as for Standard
  Scheduled shows.
• Estimated audience count is not restricted,
  however 500 is the maximum for shows using the
  App Share feature
• Custom Scheduled shows have an additional content
  option customized Slide content.
• Click Next to move to Step 2.

20
Schedule a Custom Show gt Step 2
Audio Conference and Streaming Options

• Same as for Standard Scheduled shows plus
  additional option to reserve an operator-assisted
  audio conference.
• Select operator-assisted in the following cases
• When using streaming audio and/or video.
• If you anticipate an extensive QA session.
• When you request an archive.
• When you request international dial-in locations.
• Streaming Audio Select the streaming audio
  player or players you want to reserve for your
  event.
• Streaming Video - Select the streaming audio
  player or players you want to reserve for your
  event.
• Note - It is always a good idea to select
  streaming audio as a backup on all shows with
  streaming video in case your participants do not
  have enough bandwidth to view streaming video.

21
Schedule a Custom Show gt Step 2
Invitation Options

• Invitation options
• Same as for Standard Scheduled Shows.
• Invitations are sent by Show Management.
• Advise Show Management if different invitation
  and reminder timeframes are required.
• Click Next to move to Step 3.

22
Schedule a Custom Show gt Step 3
Additional Options and Additional Services

• Additional Options
• Additional Options are the same as for Standard
  Scheduled Shows.
• There is an additional option under Registration
  Page Customized Registration page, allowing you
  to more fully customize the registration page
  with your company look and feel.
• There is also an additional option under Post
  Show Participant Landing Web Page Customized
  Survey Page, allowing you to more fully customize
  the survey page with your company look and feel.

23
Schedule a Custom Show gt Step 3

• Additional Services
• Dedicated leader support during showOne-on-one
  support to take over controls and provide
  assistance, a.k.a. Show Techs.
• Event management services
• One-on-one Leader Training
• Pre-Show Rehearsal with Event Manager
• Event Manager as Dedicated Leader Support on Live
  Show
• Show Consultation with Event Manager

• Archiving
• Archives provide on-demand viewing of the show
  for people unable to attend or who want to
  review/recap the show.
• Two types of archive available
• Slide archives slides synchronized with
  audio/video.
• Full archives Slides, App Share, Annotation,
  and Web Tour synchronized with audio/video.
• Choose from Windows Media and Real Networks
  format.
• We can host archives for a specified period or
  you can take delivery of the archive on CD-Rom.
• Comments or Special Instructions
• If you have special requests for your Event
  Manager such as specifying when invitations and
  reminders should be sent, or any special
  teleconference requests, enter them here.
• Click Finish.

24
Show Reservation Confirmation

• When youve completed your reservation, youll
  see a confirmation screen.
• If there are tasks outstanding, youll see them
  listed here.
• Whenever you schedule a custom show, you should
  always contact your Event Manager to discuss the
  details.

25
Agenda

• Part 2 Leader Skills
• Joining Shows
• Leader Roles
• The Lobby
• The Leader Workspace
• Leader Toolbar Overview
• Changing Presenters
• Sharing Content
• Presenting PowerPoint Slides
• Navigating with Animations
• Application Sharing
• Collaborating with App Control
• Web Touring
• Annotating
• Centralized Audience Management
• Chat Messaging
• Voting and Polling
• Streaming Shows
• Exiting the Show

26
Joining Shows

• Go to www.qshow.com to
• Join a show
• Lead a show-OR-
• Join via email invitation.

27
Leader Roles

• Division of show tasks between multiple leaders
• Active leader/presenter the active
  leader/presenter is the leader who is sharing
  content with the audience. The presenters name
  appears on the leader toolbar.
• Co-leaders can take over the presentation at
  any time by clicking on any of the content
  buttons, i.e. Slide, App Share, and Web Tour.
• Chair The first leader who joins the show is
  the chair. Responsibilities of the chair include
  
• Starting and ending the show
• Demoting and promoting leaders as necessary
• Removing leaders
• Passing chair controls to another leader
• If there is only one leader on the show, they are
  the chair by default.

Leader with Chair controls has a key in the
status area of toolbar
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Before the Leader Starts the Show
Leaders and participants gather in avirtual lobby

• The lobby is a series of rotating introductory
  slides prior to the show starting.
• Lobby slides can include information about the
  show, the speakers, the agenda, etc.
• Leaders can preview all slides in the Content
  Viewer panel to the right of the screen.

29
The Leader Workspace
Conducting the Show

• The leader workspace is comprised of three
  sections

• Toolbar - at the top of the screen provides show
  controls
• Content Viewer - on the right side of the screen
  provides preview of content and navigation
• Viewing Area the area for viewing slides, App
  Share, and Web Tours.

30
Leader Toolbar

• Located at the top of the screen, the Leader
  toolbar provides all of the controls for leading
  your shows.

Minimize the toolbar
Participant and leader interactionmanagement
Content presentation tools
Connection status window
Active leader / presenter name
Leader status and request notification area
Show timer
Number of connected participants
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Leader Toolbar Buttons

• Slide changes the presentation to display
  PowerPoint slides.
• App Share allows leaders to share any software
  application on their PC with the audience. Note
  Audience members can also request control of the
  demonstrated software.
• Web Tour allows leaders to share the content of
  their web browser with the entire audience as
  well as be able to direct audience browsers to a
  specified web site.
• Annotate provides tools to highlight,
  underline, and make notes on the screen in
  real-time use during Slide presentations, App
  Share, and Web Tours.
• Full Screen - present slides, application share
  or conduct a web tour with your participants in
  full screen view.
• Audience provides four tabs to view lists of
  connected meeting participants, and to manage
  incoming App Share and Raise Hand requests from
  participants also allows management of
  responsibilities with other leaders.
• Message opens the Message window to send and
  receive text messages. 
• Exit allows leaders to leave and/or end the
  show. Can also use the X in the upper right
  corner.
• ? Help provides online Help for show leaders.
• _ Minimize minimize the toolbar.

32
Presenting PowerPoint Slides
Click Slide button to change to Slide mode
Navigate with Next and Previous buttons

• When you start a show the default mode is Slide
  mode and you are sharing PowerPoint slides with
  the audience.
• The green border around the Slide button
  indicates that you are the presenter and you are
  sharing your PowerPoint presentation.
• Return to your slides after an App Share or Web
  Tour session by clicking the Slide button.
• With one click, you can quickly change modes
  between Slides, App Share, and Web Tour.

33
Navigating Your Slides
Navigate to next or previous slide
Three ways to navigate slides

• Click the Next or Back buttons on the leader
  toolbar available when in Slide mode as seen on
  previous slide.
• Use the Content ViewerClick the arrows on the
  Content Viewer to move forward or backward one
  slide.
• Use the Content ViewerClick a slide image in the
  Content Viewer to advance directly to that slide.

Action figure denotes an animated slide
Checkmark indicates previously viewed slide
Green border highlights current slide for
presenter. Co-leaders see a red border around
current slide.

• NOTE The Content Viewer is available only to
  show leaders and is used for content preview and
  navigation purposes.

34
Navigating With Animations
PowerPoint Animations Are Supported

• Animate text, graphics, charts, and other objects
  on your slides.
• Use this powerful feature to control the flow of
  information, focus on important points, and add
  interest to your presentation.
• Time-based animationsNavigate to your slide and
  allow the slide to build as designed within
  PowerPoint.
• Event-based animationsNavigate to your slide and
  click anywhere on the screen when you are ready
  to move to the next build.
• To move to the next slideClick the navigation
  buttons on the toolbar or on the Content Viewer.
• The blue action figure in the Content Viewer
  denotes an animated slide.

35
Application Sharing Overview

A powerful tool for collaboration,
demonstrations, and training

• Use App Share to share software with your
  audience or collaborate creatively on documents.
• Audience members can view software without
  installation.
• You can share one application at a time or share
  your computer desktop.
• Use the Content Viewer to view a thumbnail of
  what you are sharing.
• You can extend App Share with App Control this
  allows audience members to drive the applications
  on your computer.

Click Select App to choose an application to
share.
Click App Control to select an audience member to
drive an application on your computer.
36
Web Touring 2 Tour Types

• Shared Web Browser - Share the content of your
  web browser with the entire audience. You control
  exactly what your audience views
• Can be used for Internet, Intranet, and password
  protected sites
• Web links are not active so participants cannot
  deviate from the presentation
• Use Annotate to highlight important information
• Thumbnail view in the Content Viewer
• Group Web Surf- Direct all audience browsers to
  a specified web site. Your audience can navigate
  the web on their own.
• Can be used for participants to fill out online
  forms or surveys
• Participants can navigate on their own and click
  on any links
• Use Annotate to highlight important information

37
Annotating
Highlight important information with real-time
annotations

• You can annotate any content at any time during a
  show
• PowerPoint slides
• App Share
• Web Tour content
• Click Annotate on the toolbar and start
  annotating with the annotation tools.
• Change the colors, fonts, and sizes.
• Annotate on a white board by selecting Blank
  Annotator.
• Click Annotate to turn off annotations, or click
  Next Slide.
• If you changing presenters during slide
  annotations, the annotations are maintained.

38
Centralized Audience Management
The Audience View allows leaders to manage all
audience requests

• The Audience button contains the following tabs
• There are actions associated with each list to
  make audience management easier for all
  leaders.

39
Chat Messaging

• The Message button flashes yellow when a new
  message arrives.
• Click the Message button to open the message
  window.
• You can resize or move the message window to a
  convenient location on your screen.
• Click Send to drop down menu to select and send
  text messages to entire group, other leaders or
  individual participants.
• Select Message IDs to view message numbers.
• Uncheck Auto Scroll to freeze your message
  display when fielding questions from the
  audience.
• Save messages to your PC in a text format. To do
  this, click Save then browse to the location on
  your PC where you would like to save the text
  file. Be sure to do this before ending the show.

40
Voting and Polling
Get feedback from your audience in real time

• Use the QA feature to poll your audience.
• Can also be used for testing.
• Present the question slide, allow time for
  responses.
• You can preview responses as they are coming in
  from the audience by clicking the preview button
  in the Content Viewer.
• Click Next to move to the next slide and to
  display the results to the audience.
• Review the results later in your post show report.

41
Streaming Shows
The participants perspective
Participant toolbar on streaming
Participant toolbar on teleconference

• During the show, participants click Listen by
  Phone to obtain audio conference information.
• To switch to streaming audio and/or video,
  participants click Listen by Streaming.
• Depending on the show set up, participants may be
  able to choose between Real Player and Windows
  Media Player. The player information is included
  in show invitations.

42
Exiting the Show

• To exit the show, click the Exit button on the
  leader toolbar.
• If there are multiple leaders, you can can leave
  the show early with this option. If you are
  currently leading, the controls will be passed
  automatically to the next leader if you select to
  close your toolbar and leave the show running.
• If you are the only leader, youll be prompted to
  end the show when you select this option.
• If the show is over and you want to end the show,
  be sure to select End Show to ensure accurate
  billing.

Exiting a show with multiple leaders
43
Help
Click ? for online help during the show.

• Click Help button for online Help specific to
  leaders.
• Participants have their own Help topics specific
  to the participant experience.

44
Agenda

• Part 3 Manage Your Account
• Additional Account Management features
• The Show List
• The Content Library
• Audience Lists
• Security options
• My Profile
• Show Reports
• Customer Support

45
Show List

• Displays a list of all past and future shows in
  your account. Sort the list in various ways by
  clicking the headings.
• Search for a show with the search features, or
  change the display to show a particular day of
  shows.

• Click the hyperlinked show name to return to the
  reservation screen to make any changes.
• Click the Join show icon to start and enter your
  show immediately.
• Lets look at the other items

46
Show List

• Click Copy to create a new reservation using the
  same show information.
• Click Cancel to cancel a show reservation. You
  can also send cancellation notifications to
  participants.

• Click Show Report on past shows to see show
  details and download a CSV version of show data.
• Click Archive tracking on past shows to see who
  has viewed the show archive, for how long, and
  with which type media player.
• Click Summary for a detailed summary of the
  reservation. Lets look at this screen next

47
Show List gt Show Summary

• Displays the show details and completion status.
• Can be used to monitor status until all steps are
  complete.
• Next, lets look at the Show Report.

48
Show Report

• After the show, go back to the Show List to view
  the Show Report.
• Report links allow easy access to all data
  associated with show
• Provides time and date, leader and participant
  details.
• Scheduled VS Actual details.
• Reservation details.
• Studio Invitee list when applicable
• Pre-Show Registrant list when applicable
• Pre-Show Registration Question results when
  applicable
• Show Attendee list.
• Registration Questions results when applicable.
• Polling Question results when applicable.
• Post-Show Survey Question results when
  applicable.
• Live Show statistics with OS, streaming (when
  applicable), and browser version breakdown.
• Archive Usage
• Reports posted almost immediately.
• Data can be exported in CSV format.

49
Archive Enhancements

• Two types of archives
• Slide Archive Slides synchronized with
  audio/video.
• Full Archive
• Slides, App Share, Annotation and Web Tour
  synchronized with audio/video.
• View archives using same link for joining your
  original show
• Archive tracking details available in Studio
• Available from the Show List page in Studio, you
  can now see details of archive viewing including
• Names of viewers
• Times of viewing
• Which player was used
• Average viewing times
• Available for export in CSV format.

50
Content Library
Take care of all content management activities
via the Library

• Submit new content
• View list of content with current show
  associations
• Replace, download, or delete content files
• Preview content to change optimization and slide
  location for show
• Store content in the Content Library for later
  use.

• Status link allows Studio to delete inactive
  content automatically, save important content
  indefinitely.
• Download the PowerPoint plug-in from this page.
  The plug-in enables you to create your own voting
  and polling slides
• All content submitted here, can be accessed from
  the content drop-down list when you reserve a
  show or start a NOW show.

51
Audience Lists
Set up your Audience Lists ahead of time use for
multiple shows

• Same process as for setting up an audience list
  while making a show reservation.
• Main purpose is to set up the list ahead of time
  so that it can be selected from the drop-down
  list during reservation set up.
• Set up once, then apply the same list to multiple
  shows.
• Only difference is that you do not designate who
  is a leader and who is a participant this is
  done during the show reservation.

52
My Profile

• Update your personal data in My Profile.
• Change contact details.
• Change password.
• Change My Personal Audio Conference information.

53
Customer Support

• If you have questions when scheduling your shows
• Online Help available on each screen
• Customer Support 888.865.7469 or 1 706-643-3558

54
Thank You