3. The Hats of the Online Instructor or E-Moderator

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3. The Hats of the Online Instructor or
E-Moderator

• Curtis J. Bonk, Indiana University

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What Roles of Online Instructor???

• facilitator, hostess, chair, host, lecturer,
  tutor, facilitator, mediator, mentor,
  provocateur, observer, participant, assistant,
  organizer
• (Paulsen, 1995 Selinger, 1999)

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More Roles of Online Instructor???

• organize, monitor, weave, responsive, clear,
  patient, project friendly image, refocus,
  intermittant summarizer

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(per McIsaac, Blocher, Mahes, Vrasidas, 1999)
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Masons (1991) 3 Roles

• Organizationalset agenda, objectives, timetable,
  procedural rules
• Patience, vary things, spur discussion, invites
• Socialwelcome, thank, provide feedback, and set
  generally positive tone
• Reinforce good things, invite to be candid
• Intellectualprobe, ask qs, refocus, set goals,
  weave comments, synthesize comments
• Know when to summarize and to leave alone

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Four Key Hats of Instructors

• Technicaldo students have basics? Does their
  equipment work? Passwords work?
• ManagerialDo students understand the assignments
  and course structure?
• PedagogicalHow are students interacting,
  summarizing, debating, thinking?
• SocialWhat is the general tone? Is there a
  human side to this course? Joking allowed?
• (Ashton, Roberts, Teles, 1999)

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Class 1 Undergraduate Course Ed Psych

• TechnicalTrain, early tasks, be flexible, used
  custom built tools ( INSITE e-ed)
• ManagerialInitial meeting(s), detailed
  syllabus, calendar, posting dots, post
  administrivia, assign e-mail pals
• PedagogicalPeer fdbk, debates, starter-wrapper,
  cases, structured controversy, field reflections,
  portfolios, teams
• SocialCafé, humor, interactivity, pics,
  profiles, foreign guests

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Class 2 Graduate Course Instructional
Technology

• TechnicalFind collab tool (i.e., ACT)
• ManagerialFAQs, PBL teams, rubrics, weekly
  e-mail feedback, clear expectations, monitor
  discussions, post when off track
• PedagogicalPBL environment, inquiry, value
  multiple perspectives
• SocialCreate online community, support casual
  conversation, invite visitors

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Class 3a 3b Vocational College Course
Computer Info Systems

• TechnicalUse course management tool
  (e-education) and then developed custom site
• ManagerialUse nongraded online tests before real
  test, assignment page, gradebook
• PedagogicalProject based--create Web sites and
  designs, online peer feedback
• SocialProfiles page, digital camera pics,
  combine face-to-face and online.

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Class 4 Graduate Education Course
Instructional Technology

• TechnicalOrientation task (SitesScape Forum),
  decisions on preferred WPers, etc.
• ManagerialPortfolios give overview of how doing,
  e-mail updates, track logins
• PedagogicalOnline discussion themes, post
  favorite Web link, intro, devils advocates, link
  peer responses, ask probing qs, portfolios, peer
  fdbk on portfolios
• SocialDiscuss online concerns survival
  tactics, profiles, photos, instructor anecdotes

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How to Combine these Roles?
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E-Moderator

• Refers to online teaching and facilitation role.
  Moderating used to mean to preside over a meeting
  or a discussion, but in the electronic world, it
  means more than that. It is all roles
  combinedto hold meetings, to encourage, to
  provide information, to question, to summarize,
  etc. (Collins Berge, 1997 Gilly Salmon, 2000)
  see http//www.emoderators.com/moderators.shtml.

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Other Hats
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Personal Learning Trainer

• Learners need a personal trainer to lead them
  through materials and networks, identify relevant
  materials and advisors and ways to move forward
  (Mason, 1998 Salmon, 2000).

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Online Concierge

• To provide support and information on request
  (perhaps a map of the area) (Gilly Salmon, 2000).

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Online Conductor

• The pulling together of a variety of resources as
  people as in an orchestra to produce beautiful
  integrated sound or perhaps electrical current
  conductors if your conferences are effective and
  flow along, there will be energy, excitement, and
  power (Gilly Salmon, 2000).

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E-Police

• While one hopes you will not call yourself this
  nor find the need to make laws and enforce them,
  you will need some Code of Practice or set
  procedures, and protocols for e-moderators (Gilly
  Salmon, 2000).

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Convener

• A term that is used especially with online
  conferences and courses where there is a fairly
  sizable audience (Gilly Salmon, 2000).

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Online Negotiator

• Where knowledge construction online is desired,
  the key role for the e-moderator is one of
  negotiating the meaning of activities and
  information thought online discussion and
  construction (Gilly Salmon, 2000).

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Online Host

• The social role of online working is important so
  there may be a need for a social host or hostess.
  They do not need to run social events online
  (though they may) but ensure everyone is greeted
  and introduced to others with like-minded
  interests (Gilly Salmon, 2000).

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Other Hats

• Weaverlinking comments/threads
• Tutorindividualized attention
• Participantjoint learner
• Provocateurstir the pot ( calm flames)
• Observerwatch ideas and events unfold
• Mentorpersonally apprentice students
• Community Organizerkeep system going

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Still More Hats

• Assistant
• Devils advocate
• Editor
• Expert
• Filter
• Firefighter
• Facilitator

• Gardener
• Helper
• Lecturer
• Marketer
• Mediator
• Priest
• Promoter

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What Hats Do You Typically Wear???
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Activity Pick a Hat from 40 Options

• Reality
• ___________
• ___________
• ___________
• ___________
• ___________

• Ideal World
• ___________
• ___________
• ___________
• ___________
• ___________

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Lets Explore These Hats Again With Specific
Examples!

• Technical
• Social
• Managerial
• Pedagogical

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Technological Hat

• Address tool/system familiarity
• Require early assignment to test technology
• Have orientation task, early training
• Be flexible, smooth out problems
• Plan, test, support

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Social Hat

• Create community, set tone, motivate
• Welcome, thank, invite, reinforce positives
• Foster shared knowledge
• Support humor and conversational tone
• Use tools such as cafes, profiles, pictures
• Invite to be candid

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I know it may sound weird, but in the online
class, I felt like I knew the people better than
I did in a real class. We felt like we knew
everyone just because we had to interact so
often. It was very cool. I still feel like when
I see these people in the hall, I know who they
are. I feel like I know them ten times better
than anyone else I had classes with.
Student Social Interaction Comment
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Managerial Hat

• Set agenda, timetable/calendar, assignment page
• Set objectives, clear times, due dates,
  expectations
• Explain rules, assignments, intended audiences
• Assign teams and coordinate meeting times
• Monitor discussions and track logins
• Provide weekly feedback and class updates
• Manage gradebooks
• Post grading rubrics

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Pedagogical Hat

• Use PBL or inquiry environment
• Refer to outside resources and experts
• Coordinate student interaction, team
  collaboration
• Assign roles, set goals, foster peer feedback
• Ask probing questions, refocus, nudge, instruct
• Scaffold, give advice, mentor
• Weave, synthesize, link ideas, provide overviews
• Know when to intervene and when to leave alone

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Lots of information here Do you feel ready to
try something new out??? Learn Anything at
all? Confident??? Ready to tackle the world???
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So, who has their lunch hat
on?