Merlinia

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Merlinia

• Whos out - and whos back

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Optimal telephoneservice quite simply

• People who telephone always get the right
  employee, or get correct information about
  when he/she will be available.

• No more telephones that just ring and ring!

? Lunch, coffee breaks, etc. are
also taken into consideration.
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An advanced PC-based switchboard

• All the information the receptionist needs on a
  single screen.
• All incoming calls and calls being handled
  clearly shown.

? All employees shown with
indication of whether available to take a
call, and expected return time if not
available.
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Find the right employeequickly and easily

• The receptionist can use OutBacks search
  function to find an employee based on whatever
  information the company makes
  available.

? If an employee is busy the
receptionist can search for another employee
from the same department who is available.
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IT and telephonyclosely integrated

• OutBack tightly integrates IT facilities such as
  e-mail, calendar and the employee database
  (typically Active Directory) to the
  the telephone system.

? No administration is needed after
the initial setup - employees are
automatically added and removed.
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Super-easy indicationof absence/presence

• Calendar integration isnt enough who notes
  lunch time and coffee breaks in their calendar?

? Employees only have to hit a
single key when leaving their desk.
? A unique feature of OutBack.
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Keep track of themobile employees too

• Mobile employees can update their OutBack status
  by sending a simple SMS. This lets the
  receptionist know if its OK to forward
  calls to the mobile telephone.

? Employees can re-program their
desk phones via SMS enable or disable
forwarding ofcalls.
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Telephone systemscompatible with OutBack

• Merlinia OutBack can be used with- Alcatel
  OmniPCX (Office or Enterprise)- Cisco
  CallManager Express
• OutBack can also be used without telephone system
  integration.

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Ten reasons to invest in aMerlinia OutBack system

1. Make sure that everyone who telephones is
   connected to the right person every time.
2. Avoid calls getting routed incorrectly, for
   example to a telephone that just rings.
3. Ensure the telephone receptionist can quickly and
   easily route calls via a simple PC program.
4. Takes into account ad hoc absence such as lunch,
   coffee breaks, etc.
5. Makes it easy to find an employee via the
   information in the employee database.

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Ten reasons to invest in aMerlinia OutBack system

1. Ensure that mobile employees are kept track of
   and lets them remotely control their desk phones.
2. OutBack combines PC switchboard, calendar, in/out
   board, mobile telephones and employee database in
   a simple system that all can use.
3. Works with top IP telephone systems Alcatel
   OmniPCX and Cisco CallManager Express.
4. Supports e-mail and calendar systems Microsoft
   Exchange/Outlook and Lotus Domino/Notes.
5. Provides all the advantages of integtrating IT
   and telephone systems.

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Customer references
OutBack contributes to a better level of service
for our customers and business partners. Mette
Berg, Deputy IT Manager Konica Minolta a/s
(160 OutBack users) We have offices over four
floors. OutBacks quick and efficient overview
helps us save both time and resources. And the
integration to Outlook is optimal. Hanne
Christiansen, CFO Red Barnet (Save the
Children) (60 OutBack users) As receptionist I
always have a clear picture of which employees
arein the office. Vera Lautrup-Larsen,
Receptionist KHR Arkitekter AS (100 OutBack
users)
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Customer references
With the integration to our Lotus Notes
calendar, OutBack is indispensable in our daily
work. Tom Toft, Emergency Manager, Odense
Fire Brigade (30 OutBack users) OutBack ties
together our telephone system and our calendar
system. OutBack belongs in the class of rarely
seen innovative software products that makes
technology useful and the working day easier.
OutBack is the solution to a known problem to
such a degree that we cannot, and will not, live
without it. Lars Vesth, Vice President,
FORCE Technology (1000 OutBack users)
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Partial customer list
Nordisk Film FORCE Technology Sony Nordic Lehmann
Nordic Group Clipper Denmark Konica
Minolta Sundheds CVU Aalborg 3M Danmark
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Questions?