Citigroup and Corporate Social Responsibility

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Citigroup and Corporate Social Responsibility

• 2004

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Who We Are

• 300,000 employees in 100 countries
• Serve 200 million customer accounts
• 2004 earnings of 17 billion
• Brands include Citibank, CitiFinancial,
  Primerica, Smith Barney, Banamex, and
  CitiMortgage

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The Company We Want to Be

• We have been taking significant steps to ensure
  that we do not have future occurrences like the
  incidents we experienced in 2004. We defined the
  Shared Responsibilities we have as employees of
  Citigroup
• We have a responsibility to our clients
• We have a responsibility to each other
• We have a responsibility to our franchise
• --Charles Prince, Chief Executive Officer,
• Citigroup Inc.

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The Company We Want to Be

• Responsibility to our clients
• We must put our clients first, provide superior
  advice, products and services, and always act
  with the highest level of integrity.
• Responsibility to each other
• We must provide outstanding people the best
  opportunity to realize their potential. We must
  treat our teammates with respect, champion our
  remarkable diversity, share the responsibility
  for our successes and accept accountability for
  our failures.

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The Company We Want to Be

• Responsibility to our franchise
• We must put Citigroups long-term interests ahead
  of each units short term gains and provide
  superior results for our shareholders. We must
  respect the local culture and take an active role
  in the communities where we work and live. We
  must honor those who came before us and extend
  our legacy for those who will come after us.

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Corporate Governance

• - Corporate guidelines updated in January 2005
• Definition of CG mission, role and selection of
  the Board, structure of the Commitees an specific
  rules for Board members
• Code of Conduct ethical issues, workplace
  responsibilities, privacy, investments and
  outside activities and other legal and compliance
  rules
• Code of Ethics for Finance professionals

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Corporate Citizenship/Corporate Social
Responsibility (CSR)

• Expectation in marketplace that we
• Manage the business transparently
• Manage the business for the full range of
  stakeholders
• Engage in community building and philanthropy
• Dialogue with leading local, national and global
  NGOs and community leaders

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A Force For Good

• Generating economic growth
• Helping build local financial systems
• Working to combat money laundering and financing
  of terrorism and criminal activity

All participants in our global
systemgovernments, businesses, civil
society---must work together to make sure that
the benefits of global economic growth are more
evenly shared around the world and we leave the
world a better place for future generations.
--Robert Rubin, Chairman, Executive Committee
Member, Office of the Chairman, Citigroup
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Environment Sustainable Development

• Citigroup is leading in three broad areas
• Greening our facilities
• Risk management process
• Partnerships/Communications

Citigroup aspires to be a leader among financial
institutions in all that we do, and our
aspirations in the area of the environment and
related social concerns is no exception.
--Pamela Flaherty, SVP, Global Community
Relations
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Our People

• Hire locally
• Open and honest communication
• Diversity provides competitive advantage

At Citigroup we aspire to be known as a company
where the best people want to work, where they
are given opportunities to develop, and where a
healthy balance is struck between work and
family. We value a workplace where diversity is
embraced, particularly in light of our
globality. --Bob Willumstad, President,
Citigroup, Chairman CEO, Global Consumer Group
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Our Community

• The most important role we play in society is
  providing financial services
• Our most important community role is expanding
  access to those services
• Examples
• Microfinance
• Citigroup Community Development

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Philanthropy

• In 2003
• 3,000 grants, totaling more than 88.8 million
• 84 countries and territories
• Focus on three areas
• Financial education
• Educating the next generation
• Building communities entrepreneurs
• Encourage employee volunteerism

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Slovakia

• Citibank (Slovakia) a.s. is developing CSR in
  three main partnership areas
• I, Financial education
• II, Building communities Entrepreneurs
• III, Philanthropy
• Our partners are Integra Foundation, Junior
  Achievement, Foundation for Children of Slovakia,
  Bratislava Community Foundation, Pontis
  Foundation, F.A. Hayek Foundation,

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SWOT (pers. observations)

• Private vs. Third sector
• Marketing approach (CSR public relations tool
  to promote the company and strengthen the
  reputation)
• Balanced Partnership (equal position and strong
  involvement)
• Regular Communication (servility vs.
  responsiveness)
• Feedback (regular reporting with regular
  response)

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SWOT (pers. observations)

• Third sector vs. Government
• Regular Communication (ignorance)
• Balanced Partnership ( superordination)
• Involvement (passivity)
• Transparency (media role)

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Just Getting Started

• Weve made progress, but we know there is much
  work left to do
• We never stop asking
• What could we do better?
• What else can we do?
• We look forward to working with you