Direct Delivery Lending Library to Borrowing Library User

1
Direct DeliveryLending Library to Borrowing
Library User
The Double Delivery Dilemma by Cyril Oberlander
Lending Library
Borrowing Library
1. Request sent to Lending Library
2. Book sent to Borrowing Library
Borrowing Library User Distance Ed
3. Book sent To User
4 Trips
4. Book returned To Borrowing Library
5. Book returned to Lending Library
2
How do we deliver directly to users?
Lending Library
1. Request sent to Lending Library
Borrowing Library
2. Book sent To User
Borrowing Library User / Distance Ed
3. Book returned to Lending Library
3
Models to consider for Direct Delivery

• Loansome Doc
• 3rd Party Library system (InnReach Pickup
  Anywhere)
• Commercial Document Suppliers
• eCommerce Shipping Delivery Systems
• Discuss others

4
3rd Party Library System - InnReach Pickup
Anywhere
Western Wash. Univ. Library sends item
PSU User living Near Eugene
Searches Summit catalog requests item, but
specifies delivery at nearest library
Can OCLCs ILL System work this way?
Shipped to Univ. of Oregon Library
Univ. Of Oregon
More information from Orbis/Cascade Alliance
website http//libweb.uoregon.edu/orbis/staffhom
e/pickup_anywhere-overview.ppt
5
Commercial Document Suppliers
Request or sets up an account for that user
Borrowing Library
Commercial Document Supplier
Lending Library adopts user Charges cost to
Borrowing Library

• On Account
• Set up an account for that particular user with
  any commercial documents suppliers, or libraries
  that offer document delivery fee based services.
  Brief list
• http//www.library.vcu.edu/tml/docsupp/
• http//www.law.northwestern.edu/lawlibrary/illweb/
  suppliers.htm
• Document Suppliers as a model
• Ask libraries to offer services to your users,
  but reimburse for expenses, etc.

Borrowing Library User
6
eCommerce Shipping Delivery Systems

• Smart shipping systems, like those offered by
  FedEx and UPS, include various options of
  interest
• Email Alerts for the status of shipping.
• Web tracking of packages.
• Possibility of API scripting
• FedEx.com has an API scripting division that sets
  up links between databases and their shipping
  system. Explore links with OCLC, ILLiad, Clio,
  etc.

7
eCommerce tracking
An Email to the User A
web page for tracking progress
Link to web
8
Direct Delivery smart shipping systems
Borrowing Library
Lending Library
Request Sent to Lending Library with Direct
Delivery Info.
Email ILL received Update OCLC Check Out Item
Book sent to Borrowing Library User ILL added as
Tracking ID. Ship Email Alert Active. Return
Info. Label included.
Borrowing Library User or Distance Ed
Book returned to Lending Library (same shipping
details)
Email ILL Returned Update OCLC Check In Item
9
User Return Item Process FedEx example
User simply prints out FedEx E-mail label via the
Internet, or calls FedEx. FedEx either picks it
up, or it can be dropped off at a local package
station.
10
Strategies for Direct DeliveryWe could create
custom holdings groups, by region, with libraries
interested in participating as Direct Delivery
Lenders.
WestDD
CentralDD
EastDD
11
Example of a Direct Delivery using OCLC
Borrowing Note Used for information about Direct
Delivery And Shipping details
12
Test Case

• In June and July, I sent 30 requests for loans to
  be shipped to our patron.
• 15 requests had the patrons address in the Ship
  To field, with an extensive borrowing note.
• 15 requests used the borrowing note for all
  details.
• Only 1 item was sent directly to the patron, it
  had the Ship To address of the Patron.

Some of the issues to be resolved is making sure
our ILL Management Systems can adopt the custom
address and borrowing notes within our workflow.
ILLiad, for example, uses an address generated
from its database, not the live address in the
Ship to field.
13
What Next?

• Discuss the idea.
• Share findings from this NWILL Conference with
  the ILL Listserv.
• Seek out libraries interested in joining a pilot
• Create a holdings group of Direct Delivery
  Participants
• Promote Direct Delivery to vendors of ILL
  management systems.
• Lastly

14
Comments, questions suggestions
15
If you would like more information or to send
your comments, contact Cyril Oberlander Head of
Interlibrary Loan Portland State University PO
BOX 1151 Portland, OR 97207 Email
Oberlanderc_at_pdx.edu Tel [phone] Presentation
available at http//www.lib.pdx.edu/services/ill
/DE/DirectDelivery_files/frame.htm More
information available at http//www.lib.pdx.edu/s
ervices/ill/DE/DirectDelivery.html