Virtual Case Study Competition

1
Virtual Case Study Competition

• Challenges and (Technical) Support
• Telnet College
• Karla Mae Ayres, Matt Burns,
• Angie Cottrell, and Jayme Uden
• Iowa State University

2
Challenges and (Technical) Support

• A challenge for the future will be to balance
  high tech with high touch and to seek ways in
  which technology can complement the services the
  profession provides rather than replace them
  (Komives, Woodard, Associates, 1996, p. 482).
• The amount of challenge a person can tolerate is
  a function of the amount of support available
  (Sanford, 1966 as cited in Evans, Forney,
  Guido-Dibrito, 1998, p. 26).

3
Issues to Address

• Technological Services
• Classroom Use
• Academic Concerns
• Building Community
• Technical Support
• Conclusion

4
Technological Services

• Web-based Student Services
• Accessed through the main web site, online
  services to students will be used as an alternate
  or supplemental form of delivering student
  services
• For easy identification and navigation, student
  service departments will be indexed on the web
  site alphabetically and also located through a
  single Student Services link
• Technology coordinators from the colleges IT
  department will integrate, develop, and maintain
  online initiatives for each academic and student
  services department

5
Technological Services

• Web-based Student Service Opportunities
• Advantages to utilizing these sites include
  greater efficiency, flexibility, and 24 hour
  resources
• Prospective students access the site for virtual
  campus tours, contact information, and online
  applications.
• Current students access the site to complete as
  much paperwork online as possible with access to
  a real person in our institution.
• Parents/Alumni access the site for information on
  coming events and frequently asked questions.
• Faculty/staff access the site for current
  information, events and resources.

6
Technological Services

• Web-based efficiency and effectiveness
• Efficiency
• Web-based student services do not replace actual
  student service staff technology is used as a
  tool to improve and enhance efficiency.
• Online forms empower students to manage paperwork
  efficiently and are also budget friendly.
• Paper forms are available as an alternative to
  technology.
• Effectiveness
• Reach a larger audience
• Offers a variety of communication methods

7
Technological Services

• Tech Savvy Parents
• A rich technological environment can provide
  access to multiple ways a learner can absorb
  information.
• Staff will be available to answer questions
  relating to technology.
• Services offered to students ensure technological
  support on campus to ease parents concerns.
• Teens spend less than half the time surfing the
  web than adults do303 minutes a month compared
  to 656 (STAMATS, 2002).

8
Classroom Use

• Internet-Ready Student Work Stations (Use
  Abuse)
• According to Geri Gay, professor at Cornell
  University, if we think it through, there could
  be terrific benefits (Carlson, 2001, p. 2).
• People arent as engaged in class when theyre
  surfing the Internet . . . . There can be
  awkward moments when a professor asks a question
  and no ones paying attention (Mangan, 2001, p.
  2).
• Utilize lecture and recitation sessions to
  balance online classroom time.
• Kolbs Theory of Experiential Learning
• How one learns becomes a major determinant of
  the course of personal development (Kolb, 1984
  as cited in Evans, Forney, Guito-DiBrito, 1998,
  p. 212).

9
Classroom Use

• Kill Switches
• Four Options for Bentley University Professors
  (Mangan, 2001)
• Access the Internet, but not the students own
  e-mail account
• Shut off access to Internet and student e-mail
• Give access to all areas
• Shut off Internet access entirely
• ICN Classrooms and Distance Learning
• Allows students to interact with classrooms
  throughout the world
• Students studying Islamic history through an
  online course at University of California at
  Berkley (Read, 2002)
• Technology to Teach-nology
• Training and Support for Faculty and Staff
• Online tutorials (www.teAch-nology.com)
• Mandatory training sessions
• Address student privacy concerns

10
Academic Concerns

• Academic Dishonesty
• Internet Paper Mills (Fain, 2002, p. 1)
• Over 225 websites available for students to
  download papers.
• Have students look at a weak paper and analyze
  its failures (Leland, 2002, p. 1).
• Access to Internet Can Help, Harm Students
  Grades
• Internet use counted for 24 percent increase in
  grades for communication students at Cornell
  University (Carlson, 2001).
• The more time that computer-science students
  spent browsing during class, the worse they
  performed (Carlson, p. 1).

11
Academic Concerns

• Dropouts
• Instant Messaging, Chat Rooms, and Online Gaming
• Students spending more time online and less time
  socializing, learning.
• Need to develop intellectual as well as
  interpersonal competence (Chickering and Reisser,
  1993).
• Interpersonal competence includes skills in
  communication, leadership, and working
  effectively with others (Evans, Forney,
  Guito-DiBrito, 1998, p. 38).

12
Building Community Online

• Take advantage of the listserves, e-mails, chat
  rooms, and instant messaging (Sankin, 2002).
• Require class reflection, discussions, and online
  research.
• Encourage meeting reminders, minutes, and program
  evaluations to be sent online.
• Professors and advisors can facilitate and track
  online discussion and communication.
• Keep department, office, and student organization
  websites updated with current information.
• Educate students on policies regarding on-line
  harassment, confidentiality, and censorship.
• Have procedures and judicial codes in place.
• Require students to read or test about such
  issues.

13
Building Community Offline

• Astin defined involvement as the amount of
  physical and psychological energy that the
  student devotes to the academic experience
  (Evans, Forney, Guido-Dibrito, 1998, p. 26).
• Plan more programming that encourages physical
  exercise, face-to-face communication, and social
  interaction.
• Bring the internet vampires out into the light
  (DeLoughry, 1996).
• Develop living and learning communities
• Encourage more structured class attendance
  policies
• Class meetings, in-class assignments, class
  participation
• Evaluate learning strategies and the use of
  technology in the classes.
• Differentiate between those students who enjoy
  the internet and those who have a possible
  addiction.

14
Technology and Technical Support

• As with anything on a college campus when a
  challenge is issued, the support needs to be
  available for the student, or faculty, to
  succeed.
• The wave of the future - Technology on Campus.
• Wireless Campuses, the Bandwidth of the Future
• Technological advances on campus will allow
  instructors to utilize outside sources in the
  classroom.
• Corporate sponsorships, such as the one between
  Morris Brown College and Toshiba, can aid
  institutions in going to a wireless network
  (Roach, 2002).
• Personal Data Assistants (PDAs) are becoming
  important information technology tools on campus
  for both students and professors (Roach, 2001).

15
Technology and Technical Support

• Training staff and offering technical support
  will be the largest hurdle of utilizing
  technology on campus.
• Through a program of faculty and staff
  empowerment, the institution will be able to
  better utilize and understand the available
  technology (Byers, Byers, Hoadley, Pike, 2000).
• Support services will need to be continually
  evaluated and updated in order to maintain the
  advantages gained through its use.
• Technological security has become a high priority
  on college campuses, especially in light of
  current world events (Roach, 2001).
• Institutions will need to be more aware of the
  students and faculty utilizing their resources
  and develop methods of dealing with these
  students.

16
Technology and Technical Support

• The Development, Training, and Support Division
• Responsible for research and development of new
  ideas and technologies
• Create and implement a training program for new
  and current staff.
• Establish and maintain a campus wide support
  network.

17
Conclusion

• Karen Kitcheners (1985) Five Ethical Principles
• Respect Autonomy
• Do No Harm
• Benefit Others
• Be Just
• Be Faithful

18
References

• Byers, C., Byers, W. A., Hoadley, M. R., Pike,
  J. M. (2000). Empowering faculty with
  technology. T H E Journal (Technological
  Horizons in Education), 27, 106.
• Chickering, A. W. Reisser, L. (1993).
  Education and identity (2nd ed.). San
  Francisco Jossey-bass.
• Carlson, S. (2001, April 20). Wireless
  Technology Is a Double-Edged Sword, Researchers
  Conclude. Electronic Version. Chronicle of
  Higher Education, A55.
• DeLoughry, T. J. (1996, March 1). Do students
  spend too much time on line? Chronicle of Higher
  Education. p. A25. (Downloaded text from Academe
  Today, The Chronicle of Higher Education, Inc.)
• Evans, N. J., Forney, D. S., Guido-DiBrito, F.
  (1998). Student development in college Theory,
  research, and practice. San Francisco
  Jossey-Bass.
• Fain, M. (2002, April 5). Internet Paper
  Mills. Kimball Library. Retrieved from
  http//www.coastal.edu/library/mills2.htm

19
References

• Komives, S. R., Woodward, D. B. Jr.,
  Associates. (1996). Student services A
  handbook for the profession. San Francisco
  Jossey- Bass.
• Leland, B. (2002, Jan 29). Plagiarism and the
  Web. Western Illinois University. Retrieved
  from http//www.wiu.edu/users/mfbhl/wiu/plag
  iarism.htm
• Mangan, K. S. (2001, September 7). Business
  Schools, Fed Up With Internet Use During
  Classes, Force Students to Log Off.
  Electronic Version. Chronicle of Higher
  Education, A55.
• Read, B. (2002, April 5). An Online Course
  Teaches Students About Islams History and Its
  Tumultuous Present. Electronic Version.
  Chronicle of Higher Education, Daily News.
• Roach, R. (2001). Public displays of affection
  for PDAs on campus. Community College Week, 14,
  18.
• Roach, R. (2001). Sounding the alarm on campus
  computer security. Community College Week, 14,
  16.

20
References

• Roach, R. (2002). Morris Brown College wins MOBY
  award. Black Issues in Higher Education, 18,
  36.
• Sanford, N. (1966). Self and society. New York
  Atherton Press.
• Sankin, G. (2002, April 5). Many students depend
  on instant messaging for nonstop communication.
  U-Wire Today. Retrieved from http//www.uwiretoda
  y.com/computing040502003.html
• Sharp, W. (2001). Becoming a wireless campus. T H
  E Journal (Technological Horizons in
  Education), 28, 60.
• STAMATS. (2002). Technology as a Tool How do we
  know what we think we know. Paper presented
  at the ACT Regional Conference, Ames, IA.
• Tolly, K. (2001, November 26). A few words on
  campus wireless. Network World, 12.
• Western Cooperative of Educational
  Telecommunications (2002, April 7). Guide to
  developing online student services. Retrieved
  from http//www.wiche.edu/Telecom/resources/publi
  cations/
• guide/guide.htm