Windows

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Windows PC Health

• Brian Valentine
• Senior Vice President
• Windows Division

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Why Are We Here?What does PC Health Mean to All
of Us?

• Reducing Support Costs
• Leverage the support experience
• Build custom support solutions on thePC Heath
  Platform
• Improving Reliability
• Enable rapid response to product issues
• Improving the Users Experience
• Easier access to answers and relevant info
• Easier and more powerful support tools

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Microsofts PC Health Initiative

• Management Support Division in
  WindowsDedicated to making Windows more
  supportable
• Improve Windows manageability
• Desktops, Servers, and Applications
• Supportability / PC Health
• Ensure Windows Just Works
• Online service
• Extend enhance Windows experience
• PC Health Platform
• Phase 1 - Features shipping in Windows ME
• Phase 2 Features will ship in Windows XP

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How is Windows ME benefiting Microsoft

• 1/3rd reduction in labor costs over Windows 98
  web-based incidents (better data collection)
• Nearly doubled usage of web-based support
  incident submissions over other consumer products
  
• Multiple millions of in support savings (and
  that's only from 1/3rd of our actual support
  incidents)
• System Restore proven to significantly help
  resolve support issues

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Customers Love ItCustomers and PSS

• The Windows ME supportability tools are very
  important for us to troubleshoot the customers
  problem more quickly and more efficiently. I
  love these tools without these, I would have to
  bother my customer to collect the system
  information.
• "The fact that security updates and essential
  service updates will be delivered automatically
  will help users keep their systems safe, which
  should eliminate a lot of potential worry," he
  says. "If you want, your system can automatically
  be kept up to date with fixes for all the known
  security threats.
• System Restores like an insurance policy. If
  my five-year-old daughter clicks on some of the
  wrong icons, I've got a restore point to go back
  to."
• "Take the help and support function, for example.
  My nine-year-old daughter recently asked me how
  to send email using the new program on my
  computer. I told her to go ask the computer," he
  recalls. "She got into the help menu, typed in
  her question about sending email, and got a
  decent answer. The help features in this
  operating system are so much more intuitive and
  provide assistance that the lay user can
  understand."

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Even Walt Likes It

• Windows ME also has a good feature, called
  System Restore, that lets you recreate your
  system files and program files as they were at
  certain past points, so you can reverse the
  effects of a bad software installation or some
  other disaster.
• -- Walter Mossberg (Wall Street Journal)

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PC Health Platform
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Microsoft Management AlliancePartners are key to
Windows success

• Management Support is important to Microsoft
• Partners are important to Microsoft
• Microsoft Management Alliance goals
• Provide information on Microsofts management
  support strategy and roadmap
• Provide support on using Microsofts management
  support technologies with your products
• Help promote your products to our customers
• Build a collaborative community of Windows
  management support experts and solutions

For more informationhttp//www.microsoft.com/man
agement/mma