Extending Traditional Desktop Office Communication Systems

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Extending Traditional Desktop Office
Communication Systems

• Chuck Harden, System Analyst
• Nick Kwiatkowski, System Analyst

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MSU Telecommunication Systems

• Delivered Services Include
• Avaya Campus PBX 8,000 Users
• Centrex Voice 17,000 Lines
• Voice Mail
• Campus Television/Video Distribution
• Cellular Contracts
• Wireless Systems
• 2-Way Radio System
• 24/7 University Operator
• Campus Fiber and Cable Distribution

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Achieving Mobility

• Requires transition to a new voice communications
  platform
• Identify data requirements that support the new
  platform
• Design and develop mobile solutions to serve the
  MSU Community

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Some of our challenges to provide mobility
solutions

• Existing standalone voice systems
• Centrex voice services

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Standalone Voice Systems

• Limited features and functionality
• Scalability restrictions
• User training and support
• Voice mail distribution
• Reduction of services
• High maintenance costs

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Centrex Voice Services

• Service Delivery
• Limited features and functionality
• Service issues
• Dependency on outside vendor for service delivery
• Vendors outside plant and lack of redundancy
• Repair delays
• High costs
• Regulatory charges

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Campus PBX Solution

• Operational Requirements
• Maintain existing dial patterns for campus users
• Campus voice mail system integration
• Provide Enhanced 911 to all users

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Campus PBX Solution

• Technical Requirements
• Carrier grade equipment to the endpoint
• VOIP to the cabinet via redundant fiber rings
• Private voice/data network
• Redundant standby servers over multiple locations
• Redundant Telco network connectivity
• UPS battery back-up
• Utilize existing and future wiring standards

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Campus PBX Solution

• Why use the Campus PBX?
• Ease of use
• Standardization of services
• Disaster recovery applications
• High worker productivity
• High level of customer service
• Mobility Solutions

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What is MSUmobility?

• The MSUmobility platform allows campus users to
  use their communication systems from another
  desk, another campus, or across the world
• Most features are developed for the Campus PBX
  system
• Notable exception is Unified Messaging

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What is MSUmobility?
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Unified Messaging

• Allows users to remotely access voice mail
  messages from any internet connected computer
• Utilizes either Internet Explorer, Firefox to
  check messages
• Can forward voicemails to mail.msu.edu, Yahoo,
  Hotmail, G-Mail, or other approved email servers
  on campus
• Can integrate with Microsoft Outlook

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Unified Messaging

• Additional Features
• Call-Me While on campus, visually pick which
  messages you want played back
• Update Voicemail greetings using the Call-Me
  Feature, or via your computers microphone
• Save voicemail messages as .WAV files for
  extended storage

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Unified Messaging

• ltDemogt

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EC-500 Cellular Extension

• EC-500 (Extension to Cellular) is a feature that
  allows you to integrate your cellular telephone
  with your desktop phone.
• Cell-phone vendor agnostic
• Allows you to have a single number of contact.

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EC-500 Cellular Extension

• People tend to have great memories for cell phone
  numbers they are were given once
• Why not just give your office phone number
  instead!
• You control when the calls flow out to your cell
  phone
• When you call any number on the Campus PBX, your
  desk number shows up, not your cell number.

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EC-500 Cellular Extension

• Extend-Call allows you to transfer your call
  that you are on your cell-phone to your desk
  phone.
• The reverse is true.
• This is perfect for IT professionals who have
  equipment in another area
• Think Tech-support calls
• Single voice-mail box for work.

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EC-500 Cellular Extension

• ltDemogt

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SIP Hard-phones

• We can allow for any SIP telephone to be able to
  be used as an extension of your desk telephone.
• Useful for workers whom would need to be able to
  work from a remote location, such as an
  off-campus office or home.
• Calls placed on the SIP telephone allow for
  5-digit dialing calls to the users campus
  number arrive at the hard-phone.

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SIP Hard-phones

• All that is required is a SIP compatible IP
  Hard-phone, and a broadband internet connection.
• Some internet connections may not be optimal for
  this service, please speak to our consultants
  before assuming service.
• Supported devices include the Cisco ATA-186,
  Linksys SPA2002, and the Avaya 4610
• Other phones may work, but have not been
  certified to work with our system.
• ATA devices allow you to use any analog telephone

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SIP Hard-Phones

• ltDemogt

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SIP Softphones

• SIP Softphones allow for temporarily mobile users
  connectivity back to their MSU telephony
  solutions.
• Windows or Mac software application that allows
  the user to place and receive telephone calls, or
  check voicemail while away from their office.
• CounterPaths X-Lite is certified to work, many
  software packages are supported.

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SIP Softphones

• All that is required is a broadband connection,
  and the software loaded on your PC
• You may want to purchase a headset solution for
  better quality conversations
• Allows for conferencing, transferring calls,
  activation of certain power features, and call
  recording

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SIP Softphones

• ltDemogt

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SIP Presence

• In addition to allowing the use of Presence or
  Instant Messaging via the SIP protocol
• Any SIP based IM client can be used
• Use your MSUnet ID, or 5-digit campus telephone
  number as your user id.
• Also, check the status of others who use the
  application. On the phone, busy, free, etc.

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Campus PBX Costs

• 9.25 per month for admin user
• Includes
• Individual campus number
• Caller ID
• Voice Mail (unified messaging included)
• 6 Port conferencing
• Please note (LD and local usage charges not
  included)
• Telephony system initial charges (about 700 per
  station)
• Installation
• Licensing
• Hardware and supporting electronics
• Training
• 50 one time set up for MSUmobility add-on
  package
• SIP Hardphone, SIP Softphone, Presence
• EC-500

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Contact MSU Telecommunication Systems

• More information available on our website at
  www.telecom.pp.msu.edu
• For consulting, please contact
• Email telesyst_at_pplant.msu.edu
• Phone 3-5515 (353-5515)
• Fax 3-6633 (353-6633)