NICEs extranet platform for Partners and Customers ExtraNICE

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NICEs extranet platform for Partners and
Customers ExtraNICE Rob Leavitt Project
Management Team Leader, NICE
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ExtraNICE Overview

• The ExtraNICE is NICEs external services
  infrastructure and is a platform for NICE to
  provide online services to NICEs customers,
  partners, channels employees

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Whats In It for me?

• Shorten cycle times
• Improve user experience
• Improve communication with outside parties
• Reduce administration requirements

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Numbers

• Business partners in 140 countries
• 6000 ExtraNICE accounts
• 3900 new ExtraNICE accounts
• 2300 NICE Employees
• Average Downloads per month 17,000 files
• Project
• MOSS POC 2 months (from 9.2006)
• Kickoff Analysis 5 months (from 01.2007)
• Development 3 months (from 06.2007)
• Site Launch 1 day (09.2007)

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About NICE
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Previous Portal

• Ad Hoc growth from 1997
• Separate login for each section
• Poor search results
• Documents had no classification or categorization
• Dumped into folders

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ExtraNICE Objectives

• Secured, intuitive, user friendly, profile based.
• Collaboration platform - replacing other portals.
• Expand online services implementations
• Reduce development costs of new features
  enhancements.
• Improve flexibility and response time for users'
  requests.
• Ease of maintenance and administration.

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Demo Login

• One Login for all sections
• Secured and authenticated
• Serves business partners / customer NICE
  employees

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Security Architecture

• Authentication via ISA
• Separate DMZ for ExtraNICE
• Trust between ExtraNICE and NICE
• Internal and external DNS entries
• External users must login
• Internal users are logged in silently
• Password policy and complexity

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Demo Site Navigation Architecture

• Profile based content and homepages.
• Pre-defined content templates that provide
  enforceable standards for pages, libraries
  document uploading.
• Consistent method for navigating viewing
  information across all sections.

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Demo Homepage

• Profile based
• Content can change depending on business unit
• User can have access to more then one section /
  homepage

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Demo Classification

• All files added to the portal are classified.
• Site wide and site specific classifications.
• Users can browse for content and select
  attributes to retrieve relevant results

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Search

• the new ExtraNICE is a hit!  thanks to
  ExtraNICEs new Search tool. I searched for 836,
  got 2 docs Kudos to NICE.

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Demo Online Training Schedule

• Self-service application.
• Connected to Oracle OLM for course information.
• Course updates are immediately reflecting within
  the site
• Easy, pre-filled registration form

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Demo Alerts

• Long standing request by users
• Out of the Box feature

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About the Project

• MOSS POC
• Server/DMZ configuration
• Kick-Off
• Information architecture
• Site templates
• Special development
• Internal training
• Content migration
• Branding
• QA pilot
• User migration
• End user communication
• Launch

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Information Architecture

• No assumptions
• Interviews with partners and users
• User centered design methodology
• Goals for the portal
• Users tasks analysis

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Methodology
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About the Project Teams

• Over 60 stake holders
• Teams in USA, UK, Switzerland and Israel
• Project forum created for each business unit
• Project Manager Representatives from
• Corporate Marketing
• Product Marketing
• Services
• Technical Writer
• Training
• RD

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Future

• Is now
• Collaboration sites for Partners and NICE
• Specialty sites on ExtraNICE platform
• Security Resource Center
• More online services
• One stop shop

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Conclusion

• Online services saves time money
• Leverage platform for new business requirements
• Goals met with out of the box features

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Lessons Learned

• POC
• Demos
• Speak to users
• Communications
• Record it for late comers

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Thank you