Chamber Membership Department

1
Steamboat Springs Chamber Resort Association
2008 Membership Survey Results
2
Survey Results 2008

• 15 Response rate- 129 respondents
• (2007 13)
• 74 of respondents own their own business
• 27 of businesses have been operating for 10-20
  years
• 38 of businesses have been operating for 20 or
  more years

3
Type of Business
Retail Sales 19 Lodging 12 Other
Professional Services 10 Construction
11 Bar/Restaurant, Real Estate/Property
Management, Recreation 9 each Education,
Services (daycare, etc.), Wholesalers/Distributors
3 each Consultants, Finance/Banking, Medical
Profession, Personal Services (massage, etc.),
Tech Support/Computer, Transportation 2 each
CPA 1
4
Business Success
5
Business Trends
6
Importance of Tourism
7
Biggest Challenges Facing Businesses
Today

• The Economy (decline in tourism, construction,
  real estate, tight credit, cash flow)
• Attracting and Retaining Quality Employees
• Rising Operating costs Gas/Fuel, Health
  Insurance, Cost of Goods, Rent, Property Taxes
• Affordable Housing and National Housing Market
• Air Service Issues (year-round, etc.)/Airline
  Issues (higher costs, baggage, etc.)
• Regulatory Issues

8
Benefit of Events on Business
9
Most Important Issues -2008

• Winter Air Service
• Summer Events Summer Marketing (tie)
• Health Insurance
• Affordable Housing
• Economic Diversification
• 2007 Top 5
• Winter Air Service
• Summer Events Marketing (tie)
• Affordable Housing
• Workforce Development
• Health Insurance Options

10
Top 10 Membership Benefits

• 1. Government Advocacy
• 2. Business Listing on www.steamboatchamber.com
  
• 3. Business Referrals
• 4. Steamboat Visitors Guide
• 5. Lodging Barometer/Boatnotes
• 6. Brochures in Visitors Center and Airport
• Sustainable Steamboat Business Program, Chamber
  Gift Certificates, Educational Forums (tie)
• Expos (Home Garden, Winter Activity Mixer)
• Pinnacol Workers Comp Insurance
• Economic Summit

11
Value of Publications
12
Member Satisfaction
13
Dues Structure
14
Member Expectations