NLM Web site redesign http://www.nlm.nih.gov

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NLM Web site redesignhttp//www.nlm.nih.gov
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Out with the old
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In with the new
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Redesign based on user feedback

• Online customer surveys (July 2002)
• Extensive usability testing (October 2003)
• Resulted in reorganization and rethinking of
  entire site (May 2004)

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Survey of users in 2002
Users were "satisfied" and "likely to return" but
reported lower ratings on the ability to find
information.
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Asked users what works and how to organize it all
Tested site with general public, health care
providers, researchers, public health
professionals, and librarians/ information
professionals. Besides how to organize the site,
users made it clear they prefer not to read a lot
of text and want short clear links.
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New organization
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Old health information page
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New health information more focused to public
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Old site index
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New and improved site map
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New features
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Up-to-date news
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Search, contact, site map and FAQs links on every
page
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Printer-friendly versions
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Lots of cross links and bread crumbs for better
navigation
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List of many NLM products for resource-seeking
librarians
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Especially for pages
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Has what librarians, researchers, health care
professionals, the public and publishers need
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Feedback desired

• NLM needs your feedback
• Call [phone] or [phone] (local and
  international calls) or
• Email custserv_at_nlm.nih.gov
• Be part of the ever-improving NLM Web site

http//www.nlm.nih.gov