Municipal Mutual Insurance Company

1
Municipal Mutual Insurance Company

• Danielle Anetsberger
• Nykky Hourselt
• Marcus Miller
• Meghan Rooney

2
Overview

• Municipal Mutual provides a convenient and
  affordable full-risk package of insurance
  coverage for themselves and other small
  municipalities
• Able to offer efficient, effective service at an
  affordable price
• First reduction in policies in 1966 due to
  increased competition by larger insurance
  carriers
• All policies have a three-year term that stay at
  a consistent interest rate

3
Issues within Municipal Mutual

• Increase in costs, while premiums are stable
• High employee turnover rate
• 60 turnover rate in Rating Coding department
• Low timeliness is decreasing renewal rates
• Causes cancellations, therefore lessen revenues
• Redundancies among departments
• Creates tension between departments
• 40 of all quotes return to Salespersons with
  errors

4
Inefficiencies in the Renewal Process

• When changes to the renewal by customer, what
  happens?
• How is additional information requested?

5
New Information Technology

• Computer Automated Standard Summary Statement
• Accessible to all departments
• Update and add information throughout departments
• Company Website
• Advertise company
• Online policy renewal
• Online Training Program
• Allow employees to train online

6
New Information Technology
Costs
Benefits

• More efficient
• Less Department
• Tension
• Increase Timeliness
• Avoid handwritten
• errors

• New Training Process
• Short-term financial
• deficit

Computer Automated Standard Summary Statement

• Clients Can Renew
• Policies
• Decrease salesperson
• errors

• Employ Web Designer

Company Website

• Expensive to
• Implement

• Speeds Up
• Training Process
• Long-run Cost
• Cutter

Password Secured Online Training Program
7
Non-Technological Improvements

• Departmental Integration
• Help with communications problems
• Fewer Errors, Fewer Expenses
• Task Force
• Reduce High Turnover
• Compensation Packages
• Introduce Flexible Interest Rates
• Higher revenues with little extra work
• Modify Renewal Process
• Estimates on coverage
• Training very important

8
Questions?