Ambience for Fine Dining Excellence in Food Service

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Ambience for Fine Dining - Excellence in Food
Service

• Alison Roder
• Padman Health Care. S.A.

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Statistics gathered from facilities in South
Australia

• 2 hours a day spent dining.
• Catering costs are 20 of total labour costs.
• Approximately 65 of concerns raised during
  resident meetings pertain to the menu.

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It is natural to focus on the negatives to
improve outcomes for our residents

• We focus on
• Wound management
• Continence care
• Manual handling
• Pain control
• Lessening behaviour problems
• How many of us train staff in dining etiquette?

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Ambience in Dining

• Use tablecloths
• Soft background music
• Pour drinks, offer bread, after seating residents
• Serve to the right
• Retrieve from the left

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Ambience in Dining

• Staff need to be unobtrusive yet attentive
• Allow time for residents to chat at leisure
• Pre-empt by watching and assisting
• Meat at the 12.00 oclock position
• Do not overcrowd the plate

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Pre dinner Drink

• Heralds the end of the day
• Stimulates appetite
• Relaxes the residents
• Provides a pleasurable interlude