Title: Allergen In-house Training
1Allergen In-house Training
- Dr Lyn Davies, AgriQuality
2Overview
- Why train your team?
- Allergen training basics
- How to identify effective training resources
- How do you get buy-in from your team?
3Awareness is not enoughMindset and attitude are
crucial
4Why train your team?
- Protect your customers
- Protect your brand
- Everyone has a part to play
- Mistakes are costly
-
5Recall Statistics are compelling
NZ Food Product Recalls March 06 to March 07
Oct-06 Emma-Jane Rice Bites - contains undeclared
dairy Oct-06 Halswell New World Mislabelled Satay
Chicken Cordon Bleu - contains undeclared
peanuts sesame Aug-06 Coupland Pies - contains
undeclared peanut Jul-06 La Baguette Quiche -
contains undeclared egg Jun-06 Fonterra yoghurt -
may contain undeclared peanut Jun-06 Orgran "Soy
Free" Pizza and Pastry Multimix - contains
undeclared soy Apr-06 Unilever Continental Curry
Sauces - contains undeclared milk Mar-06 Universal
Trade Jelly Lollipops - contains undeclared egg
milk
Source Allergy New Zealand
6What to look for in a Training Program
- Applicable ANZ focus
- Appropriate Target the issues at your site, get
the team to work out realistic
solutions - Adaptive Can change with legislation,
allergen concerns, technology,
international research customer
specific? - Balanced Consumer concerns vs. business
reality - Current Include industry tools best
practice - Evaluated Measure the effectiveness
7Identifying good training resources
- Find out whats already there
- Seek feedback from others who have used it
- Will it meet your needs?
- What do you get out of it?
- Certificate of achievement
- On-going support
- Updates available
8Whats already out there?
- Allergen Bureau Presentation
- www.allergenbureau.net/resources/training-material
s/ - AB Members/suppliers training, at-cost
9Training Overview
- Food Allergens
- What they are and what do they do?
- Allergen Management in Manufacture
- Making food safe for all consumers
- Training and Education
- Raising awareness at all levels
- Allergen Labelling
- Proper use of allergen labelling
10Where do risks occur?
- Research and Development
- Engineering and System Design
- Raw Materials
- Production Scheduling
- Labelling and Packaging
- Rework
- Cleaning
- Human Error
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12Whats already out there?
- Allergen Bureau Presentation
- www.allergenbureau.net/resources/training-material
s/ - AB Members/suppliers training, at-cost
- Food Safety/HACCP training
- AgriQuality Allergen Awareness Training
- Company in-house/supplier training programs
- DVD or Video materials
13What is in development?
- The Allergen Bureau is seeking funding for the
development of Unit Standard based training
modules. - These would be delivered on behalf of the
Allergen Bureau by Industry Training
Organisations (ITOs) - Courses aim to be developed in 2007
14Where are the Gaps?How do we address them?
- Large companies
- have greater resources but more communication
challenges they still get it wrong - SMEs
- 45 SMEs surveyed had no allergen training
- Suppliers
- 76 SMEs learn about allergens requiring
labelling from their suppliers
Results from Allergen Bureau SME Survey 2006)
15Getting buy-in from your team
- Sell it to your executive
- Recall statistics
- CostBenefit calculations
- Be the training champion
- Get your team behind you
16Know what the barriers are tackle them
head on!
- Time to find resources, to do the training, to
implement learnings etc - Motivation training boring?!
- Cost resources, travel, production down-time
- Fear assessment component, identifying poor
practices, staff taking control - Complacency Weve never had a problem (yet)
17Tackling the barriers
- Identify resources that work for your company
- Use real-life examples case-studies
- Workshop problems and find solutions
- Use stories from the team or allergy groups
- Include incentives (prizes!)
- Pilot your ideas
- Use mixed media
- Plan and dedicate the time
18How do you do it?
- Small groups
- Training most effective where those trained have
ownership of the issues and contribute to
implementation of control processes - Representatives from all areas of the company
- Workshop scenarios
- Change of ingredients
- Customer complaint
- Label game
19Get personal!
20Summary
- Allergen training is essential for everyone in
your organisation, from company executives to the
production floor, marketing, RD, CIC etc - Training records are as valuable as the training
itself - There are several options currently available
- We are aiming to standardise training resources
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