Welcome to TXU Electric Country Retail Electric Providers

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Welcometo TXU Electric CountryRetail Electric
Providers
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RETAIL ELECTRIC PROVIDERREP Relations Team
Phone [phone]E mail txu_rep_relations_at_txu
.comMail TXU Electric GasREP Relations301
So. Harwood St. 7SDallas, TX 75201
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REP Relations

• We exist to create an atmosphere of mutual
  interchange that enhances the overall delivery of
  energy by managing a professional relationship
  both internally and externally that assures
• Effective Communication
• Service Quality
• Cost Management
• Prompt Resolution of Issues

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REP Relations Team
Mike Murphy
Karen Cantwell
Ken Conway
Donna Culliton
Rusty Evans
Yolanda Rodriguez
Marty Sullivan
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REP Relations Team
Commonwealth Energy AES New Energy
AEP Calpine Energy
Services Dynegy Energy Services Reliant Energy
Retail Green Mountain APS Energy
Services Entergy Solutions Enron
Energy Services Reliant Energy Solutions
Occidental Power Sempra Energy
Entergy Sol. Select Enron Power
Marketing Star Power Shell Energy Services
TXI Power Company First Choice Power Co.
FPL Energy Power Strategic Energy
TXU
Energy Services Xcel Energy The New
Power Company
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REP Assignments as of 04/10/01
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As defined by Texas SET, most end-use electric
customer transactions are expected to be
transmitted directly from the REP to the TDSP via
EDI
End Use Customer
Billing Customer Issues Service Requests Power
Outages
Field/Back Office Operations
Retail Electric Provider
Possible Direct Contact Activities Line
Extension Emergencies Power Outages
Corporate Level
Relationships Issue Resolution Continuous
Process Improvement
TXU REP Relations
Metering Inquiries Delivery Service
Charges Customer Issues Service Requests Power
Outages
REP Relations
TXU Electric
Customer Care Center
Distribution Operations
Denotes organizations within TXU Electrics
regulated Distribution Company
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TEXAS ELECTRIC MAP
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TXU SERVICE AREA