Qualities of an Exceptional STSOLeader

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Qualities of an Exceptional STSO/Leader

• STSO Ad Hoc Committee
• Alison Juliano Bill Reitsma
• Scott McKellips Javira Harris
• Darrell Robinson Lynn Oliver
• Julie Olson

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An Exceptional STSO
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An Exceptional STSO
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Tools and Support
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Examples of Commitment

• Gives feedback on a regular basis to assist the
  individual and the team
• Makes sure people get the breaks they need
• Partners with ICMS coordinator to create safety
  in raising issues

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Tools and Support
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Examples of Inspiration and Optimism

• Real World Scenario
• STSO created healthy competition with a
  commitment to acknowledge anyone on his team who
  beat his TIPS score
• Worked with team members to identify their areas
  of weakness and raise their scores
• Worked with team to limit distractions
• Had team members with particular strengths mentor
  others to raise scores and,
• Followed through on the promise.
• Result Team members focused, excited, energized.

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Examples of Inspiration and Optimism

• Real World Scenario
• STSO introduced Whale of a Job award
• Identified someone on team with excellent
  performance one day and gave her a plastic whale
• Made that team member responsible for identifying
  the person to whom the whale would be given at
  the end of the days briefing.
• Result Team members motivated to become the top
  performer

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Tools and Support
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Example of Intuition and Instinct

• Real World Scenario
• STSO noticed two team members who were not
  engaged
• Identified different reasons for their lack of
  attention
• One, fatigued, was sent to do another task while
  recharging
• The other, unchallenged, was given a task that
  challenged and engaged her.
• Result Team members got what they needed and so
  did the organization

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Tools and Support
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Example of Creating Calm

• Real World Scenario
• TSO raised concern about another team member
• STSO validated concern
• STSO addressed other team member in private and
  coached/mentored him
• The issue was not allowed to fester but, rather,
  was managed and resolved at lowest possible
  level.
• Result Team members were able to focus on their
  jobs instead of on the conflict

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Tools and Support
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Example of Credibility and Authenticity

• Real World Scenario
• Shorthanded on Christmas night STSO was dealing
  with incident reports as well as baggage
• TSOs needed help the STSO couldnt give in the
  moment
• STSO acknowledged the need, expressed support,
  and asked for five more minutes of patience
• TSOs saw that all were at their maximum,
  redoubled their efforts and, when STSO came to
  help, most of the work was done.
• Result Team members knew the STSO was in it with
  them and together they got it done

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