Knowledge Management: Practical Application of Advanced Technology Jim Bair

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Knowledge Management Practical Application of
Advanced Technology Jim Bair

• KM Technologies 2002, Seattle

When you know a thing, to hold that you know it
and when you do not know a thing, to allow that
you do not know it - this is knowledge.
the Confucian analects, bk. 217
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Agenda

• KM Technology (KMT) Roots
• KMT Investigation
• KMT Applications
• Industry Direction
• The Market

Everything should be made as simple as possible,
but not simpler. -- Albert
Einstein
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Quote of Note

• CNBC interviewing IBM's head of RD (he run's
  a 5 billion center)
• When asked where IBM sees the biggest market
  potential, and where its spending its time he
  said
• Well, I don't think the future is in databases.
  everyone knows about information overload - the
  key is to be able to handle unstructured
  information - harnessing the power of
  understanding with tools like the ability to
  automatically summarize, etc".

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KM Technology Roots 30 years
Text Retrieval
Artificial Intelligence
Augmentation
Statistical Indices
Expert systems
Natural-Language Processing
Concept expansion
Ontologies
Groupware
Case-Based Reasoning
Tagging
Machine learning
Question Answering
KMT
Progress
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Knowledge RepresentationThe common problem
John   I am having some difficulty advising a
new client with a possible substantial
compensation claim.   In order to research the
case I need examples of litigation and personal
injury settlements, in Scotland, regarding the
use of asbestos as a building material.   Do you
have any idea how I can locate this type of
information?   Thanks.   Julie
 
 
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Identifying Practical Applications of KMT

• Investigate by looking under the covers
• Tracking 96 vendors
• Interview developers, CTO
• Understand the type of technology
• Classify based on dominant competitive
  differentiator
• Vendors are data points
• Know business success (investment uptake)
• Representative vendors illustrate technology

Definition issues noted
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KMT Application Eleven Groups

• Portals Plus
• Autonomy
• Convera
• SAP
• Verity

Search Plus 80-20 Albert AnswerLogic Arisem
ClearForest GammaSite Google IPhrase Quiver
Stratify Smartlogik SER Oracle
Microsoft
Ontological mgt. AnswerLogic Applied Semantics
Apelon Ask Jeeves CoBrain Invention
Machine Sopheon Sageware Semio Ontology Works

Knowledge Aggregators Active Navigation Correlate
Enfish HyperWave Keeboo Thoughtshare The Brain

Hybrids Hummingbird IBM-Lotus OpenText Divine
Visualizers Aurigin Antarti.ca Inxight
WebMap UBUBU
Classification, taxonomy mgt. Plus search.
Classified by predominant, differentiated
functionality
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KMT Application Eleven Groups continued

• Collaboration
• IBM-Lotus
• EoExchange
• Groove Networks
• Inclusion
• Intraspect
• KMS
• iManage
• Ixos
• Orbital
• Tacit

Knowledge synthesis ClearForest BT(ViewSum)
CarpTechnologies IBM research Invention
Machine LumaPath (real time) Mirador
Systems nStein
Knowledge mining (integrators). ClearForest IBM
Text Miner HNC
Information architecture Adobe
Interse Interwoven Kalido Oracle? Inxight?
Information aggregators Factiva Dialogue Lexis-Nex
is Moreover Northern Light (Yahoo)
Classified by predominant, differentiated
functionality
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Applications Industry Direction
Current supply market making
Relationship Management
Meaning Management
Knowledge Management
Portals Plus
Portals Info Aggregators Hybrids Search
Plus Ontological Mgt. Knowledge
aggregators Visualizers Collaboration Knowledge
synthesis Info architecture
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Industry Direction
Current supply market making
Portals Info Aggregators Hybrids Search
Plus Ontological Mgt. Knowledge
aggregators Visualizers Collaboration Knowledge
synthesis Info architecture
Metadata
Manage connections between information and people
Natural Language Understanding ontology's
Summarization
Make sense of information
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Knowledge Technology Vendors
Current supply market making
IBM-Lotus
Microsoft
Oracle
Verity
Hummingbird
Documentum
OpenText
Divine
SAP
Autonomy
Convera
Intraspect
Inxight
EOExchange
Tacit
Aurigin
PlumTree 100 portal vendors
HyperWave
Sopheon
Antartica
Smartlogik
Kanisa
KMS
WebMAP
iManage
Semio
Stratify
CyCorp
AppliedSemantics
Gammasite
8020 Software
Sageware
Keeboo
Quiver
nStein
LexiQuest
HNC
The Brain
Obtree
LingoMotors
Albert
Correlate
Arisem
ActiveNavigation
Orbital
Thoughtshare
WisdomWare
Ontology Works
Octapus
NetPerceptions
2Bridge
Inclusion
LumaPath
Color significant investment
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Knowledge Technology Market
Current supply market making
Gorillas
Information architectures
SenseMaking
visualizers
classifiers
knowledge aggregators
ontologies
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Technology to Market The great transformation
Example targets

• Media
• Digital Media, News Research
• Financial Services
• Merchant Banking, Fund and Wealth Management
• Life Sciences
• Pharmaceutical, Patenting, Regulatory Bodies
• Public Sector
• e-Government Law Enforcement

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KMT Application Values
New Revenue Generation
Client Intelligence
Wealth Management
Strategic
CRM
eCommerce
Competitor Intelligence
Knowledge Management
ERP
Personnel
Contact Centres
Accounting
Operational
Payroll
Value Retention
Cost Reduction
Cost Reduction
Slow---------------------------------------Rate
of Change ----------------------------Fast
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Bottom Line?

• Get expert advice on technology
• Dont buy the book based on the cover
• Know if the technology edge is real
• Only some companies can sustain a position in the
  marketplace
• Startups define the future of advanced technology
• Vendors must know the competition

Do you have the patience to wait till your mud
settles and the water is clear? Can you remain
unmoving til the right action arises by
itself? -- Tao Te Ching