Changing rooms:

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Changing rooms

• designing an information and library service fit
  for the future

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• He who resists change is the architect of decay
• Harold Wilson

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The Challenges Turning change and uncertainty
into opportunities

• The need to move to a smaller location and make
  the new location a success
• The need to maintain a viable, independent role
  in the information market place without
  undermining partnerships with other services
• Building an integrated relationship with the rest
  of the Kings Fund
• Moving to a greater electronic presence and
  developing services commensurate with that
  broadening our reach, deepening our impact
• As a team, surviving and thriving during a time
  of change
• The requirement to continue bring in, and
  increase, income
• Ensuring we have the right skill set, structure,
  outlook and products to ensure we continue to
  shine as a service

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A work in progress

• The Information Library Service (KFILS)
  is widely respected for much of what it
  currently provides, which may just need to be
  maintained, enhanced and promoted more in the
  future. However, the ILS team members are not
  complacent they realise that if their services
  are to be as highly esteemed and relevant in the
  future, they need to do some things differently
  and provide some things that are new they must
  help shape the future rather than waiting to
  respond to it.
• ILS Development Plan 2007-08

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Developing Solutions Our Aims - 1

• Creating, developing and running a user-friendly,
  well-used, physical space which creates a sense
  of ownership among its users and KFILS staff

What are we doing/have we done How are we doing it/hows it going Aspirations Tests
Plan and start implementing a timetabled and project-managed move including the use of off-site storage for a substantial proportion of the current physical collection Project manager Team involved Storage at NHS Hospital RFID System purchased New host role Some compromises! Decisions and actions taken lead to a successful move and a thriving third space with Information at its core All welcome Events meet the author Plasma screens Quiet study space Meeting space Continue to have welcoming, knowledgeable staff Increase in footfall On budget move No major hiccups Then Increase in footfall Minimal loss of current users Recognised as innovative High user satisfaction High library staff satisfaction High organisational satisfaction
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Developing Solutions Our Aims - 2

• Ensuring that core library services, including
  those we are under contract to provide, remain
  relevant, of the highest quality, provide value
  for money, and are closely aligned with the
  Kings Funds aims and objectives

What are we doing/have we done How are we doing it/hows it going Aspirations Tests
Begin a review of core services and products to ensure that they are fit for purpose Products Services assessment tool Involvement of the entire team Pilot assessment of five products/services taking place identify and maintain the high impact, high quality services and products that are, or could be, provided by KFILS Begin to identify and improve or discard services which are no longer high impact Assessment tool adopted/adapted by other libraries Portfolio of services and products that are right for users and organisation. Test for rightness will include High use High satisfaction rates Organisational buy-in Cost-effectiveness Robust means of testing existing and prospective products and service
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Developing Solutions Our Aims - 3

• Being responsive, innovative, and entrepreneurial
  in developing high-quality products and services
  

What are we doing/have we done How are we doing it/hows it going Aspirations Tests
Explore, assess, and judiciously develop, products and services in order to deepen our impact and broaden our reach Developing and assessing a library toolbar Create a product that is of great use to users and also showcases the library and its services Few technical glitches High uptake High satisfaction
Scoping and developing a resource to support and enhance commissioning in the NHS Bid to provide a commissioning library for the National Library for Health A high-quality resource developed, made widely accessible and providing income Bid accepted Library successfully created and launched High usage/satisfaction
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KFILS Toolbar
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Thank You. Any Questions?

• Ray Phillips
• Head of Information Services Development
• King's Fund
• 11-13 Cavendish Square
• London
• W1G OAN
•  
• Tel. [phone]
• Mob. [phone]
•  
• www.kingsfund.org.uk/library