8700 HMS MICROS

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8700 HMSMICROS

• Lesley Slavin
• HRT 338/L Project
• Winter 2001

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Project Overview
Project Goals
Applications
Project Description
Demonstration Packages
Features Benefits
Technology
Competitive Analysis
Key Learning Points
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Project Goals

• Become Familiar with MICROS and its services
• Knowledge of 8700 HMS System
• Gain an understanding of 8700 features compared
  to similar products

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Project Description

• MICROS Systems, Inc provides applications for the
  hospitality industry worldwide. 120,000 MICROS
  systems are currently installed in table and
  quick service restaurants, hotels, motels,
  casinos, and leisure and entertainment operations
  in more than 130 countries. MICROS provides
  property management systems and central
  reservation and customer information solutions
  under the brand MICROS-Fidelio for more than
  10,000 hotels worldwide.

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Project Description

• The MICROS 8700 Hospitality Management System
  (HMS) is a point-of-sale solution developed for
  high-end, high volume, multi-concept hospitality
  operations such as luxury hotels and resorts,
  casinos, cruise ships, theme parks, stadiums, and
  restaurants. The system architecture and design
  flexibility handles multiple revenue centers and
  a broad range of food service and retail
  operations.

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Features and Benefits

• POS Application Modules POS Operations
• Report Writer and Autosequencer
• PMS/System Interface Module (SIM)

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Features and Benefits

• POS Application Modules POS Operations
• Unlimited menu items modifiers
• Unlimited menu items and modifiers
• Revenue center specific menu item definition,
  class, and price files
• Revenue centers can share menu item files to ease
  database maintenance
• Up to 64 menu item prices per menu item
  definition by menu level selections
• Automatic menu level changing by time of day and
  day of week
• Required and allowed Condiments
• Decrementing menu item specials
• Repeat last round capability
• Extensive, on-line documentation and help screens
  

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Features and Benefits

• Report Writer and Autosequencer
• Flexible period reporting (daily, weekly,
  biweekly, monthly, quarterly, yearly, etc.)
• Real-time reporting, viewed or printed at a User
  Workstation or Server
• Save and reset totals quickly (usually 1-2
  minutes or less) to support 24-hour operations
• Autosequencer allows a predetermined sequence of
  reports
• Unattended autosequences handle end-of-day,
  end-of-week, end-of-pay period, etc. at
  user-defined specific dates and times

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Features and Benefits

• PMS/System Interface Module (SIM)
• Supports interface communications between the
  8700 and other third party software applications,
  such as a Property Management System, frequent
  diner and delivery, table management, check
  verification, and other custom software
  applications
• Uses standard PMS protocol via asynchronous RS232
  or TCP/IP

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Competitive Analysis

• MICROS Competitors
• NCR and Squirrel
• Strengths
• MICROS has a larger customer base
• MICROS has a range of products that fit every
  organization
• Weaknesses
• MICROS 8700 hardware is extensive and difficult
  to operate
• MICROS 8700 isnt as new as some of their
  competitors

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Applications

• Comerica Park, home of the Detroit Tigers,
  located in downtown Detroit's thriving sports and
  entertainment district MICROS and its dealer
  Marketplace Solutions, Inc. are providing more
  than 350 networked Point-of-Sale (POS) terminals
  with the 8700 Hospitality Management System
  (HMS), automating all food and beverage sales
  areas within the 40,000-seat ballpark.
• www.detroittigers.com

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Applications

• The Venetian selected MICROS because of the
  company's unique experience in providing a total
  hotel-casino hospitality management solution
  including not only advanced POS but also
  comprehensive systems integration. MICROS
  developed key interfaces between the flexible
  8700 HMS and The Venetian's property management
  and surveillance systems. In addition, MICROS is
  developing an interface between the 8700 HMS and
  The Venetian's customized business-critical
  gaming system application for tracking major
  players' activities including comp awards and
  redemptions.
• www.venitian.com

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Demonstration Packages

• MICROS does not have any demonstration packages
  on their website, however there are consultation
  services, on-site training and MICROS location
  training where you can get assistance with your
  needs.

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Technology

• MICROS may enhance their services by installing
  Windows based terminals and workstations.
• MICROS should allow for upgrades on their 8700
  systems so operations dont have to buy new
  systems when its time for enhancements.

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Resources

• Chapters in the text book useful for this project
  were Ch. 7, Food Beverage Service Applications
  and Ch. 8, Food and Beverage Management
  Applications.
• Websites useful were
• www.micros.com
• www.squirrelsystems.com
• www.ncr.com

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Key Learning Points

• MICROS is not only in restaurant operations but
  hotels, ballparks, casinos, theme parks, and
  more.
• MICROS has other applications besides restaurant
  POS systems.
• MICROS and its competitors have similar features
  on their systems.

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Key Learning Points

• In meeting my three goals, I learned that MICROS
  is larger than I thought it was. I realized that
  there are no distinct differences between MICROS
  and other food and beverage management/application
  systems, its more about their various customers
  and applications.